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What Is Your First Indication A Customer Is Trouble?

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Pillar of the Community

United States
1590 Posts
 Posted 12/12/2017  9:19 pm Show Profile   Bookmark this topic Add jmkendall to your friends list Get a Link to this Message Number of Subscribers
Mine is when I start hearing "where is my purchase" when it has been less than 3 days since they paid. I can not tell you how many times I have had a customer buy late on Friday night and has messaged me about shipping on Monday. And, without fail they ask for a refund, they day they receive it. I think they ask becasue they have "buyers remorse" and are hoping to catch me before I ship. How about you?
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BigSilver's Avatar
United States
2843 Posts
 Posted 12/12/2017  9:33 pm  Show Profile   Bookmark this reply Add BigSilver to your friends list Get a Link to this Reply
I tried to avoid customer who's ebay account has been created that very day. While it is always possible that someone created an ebay account in order to buy one of my wonderful items, it is more likely that it is a stolen PayPal account and I will have to deal with that when the shtf.
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spru's Avatar
United States
12477 Posts
 Posted 12/12/2017  10:25 pm  Show Profile   Check spru's eBay Listings Bookmark this reply Add spru to your friends list Get a Link to this Reply
I actually had something happen today that made me uncomfortable. A buyer made an offer on one of my listings with no additional notes or anything. After a short deliberation, I accepted the offer. About 15 minutes later, they send me a message and say their PayPal account was compromised and it will take a couple days to sort out before they can pay.

You could have messaged me before you made an offer! To be fair, maybe they only found out when they went to pay. It will probably turn out okay but, still, it makes me wary.
In Memory of Crazyb0 12-26-1951 to 7-27-2020
In Memory of Tootallious 3-31-1964 to 4-15-2020
In Memory of T-BOP 10-12-1949 to 1-19-2024
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edweather's Avatar
United States
7375 Posts
 Posted 12/12/2017  10:50 pm  Show Profile   Bookmark this reply Add edweather to your friends list Get a Link to this Reply
It's a numbers game. You run into a crazy person every once in a while, no way to avoid it. I just hope it doesn't hurt too bad when it happens. I think most ebay sellers can relate.
Edited by edweather
12/12/2017 10:54 pm
Rest in Peace
Crazyb0's Avatar
10197 Posts
 Posted 12/13/2017  01:28 am  Show Profile   Bookmark this reply Add Crazyb0 to your friends list Get a Link to this Reply
Lowball OBO's who will argue with my counteroffers. They get shut down real quick, don't need that headache. Main reason I offer few OBO's, just price it right to begin with. Does seem like ebay likes to screw with me tho, on slow selling items the auto relist ALWAYS puts an OBO on offers that hadn't previously had one, sometimes play heck gettingbthat off too. Have had to completely remake one listing to get it off!
Pillar of the Community
United States
819 Posts
 Posted 12/13/2017  01:37 am  Show Profile   Bookmark this reply Add chipjones to your friends list Get a Link to this Reply
When they walk in wearing a ski mask and it's 90 outside.
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spru's Avatar
United States
12477 Posts
 Posted 12/13/2017  02:37 am  Show Profile   Check spru's eBay Listings Bookmark this reply Add spru to your friends list Get a Link to this Reply

Quote:
When they walk in wearing a ski mask and it's 90 outside.




Around here, if anyone walks in anywhere wearing a ski mask any time of year, it must mean trouble.

Edit: but, around here, they'll be lucky to make it away alive.
In Memory of Crazyb0 12-26-1951 to 7-27-2020
In Memory of Tootallious 3-31-1964 to 4-15-2020
In Memory of T-BOP 10-12-1949 to 1-19-2024
Edited by spru
12/13/2017 02:38 am
Rest in Peace
moxking's Avatar
United States
17900 Posts
 Posted 12/13/2017  09:01 am  Show Profile   Bookmark this reply Add moxking to your friends list Get a Link to this Reply
Weird questions while the lot is up. Usually asked on the last day of the auction (which is all I do).

Immediately block them.

Earlier this year had a question about the "true color" of a bright white mint state Peace, NGC 64. I offered the answer that there was no toning. Then he asked where the toning was. Blocked him.

Two hours later I get the same question from a different, name just opened that day.
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John77's Avatar
United States
2917 Posts
 Posted 12/13/2017  09:05 am  Show Profile   Check John77's eBay Listings Bookmark this reply Add John77 to your friends list Get a Link to this Reply
Your scenario is one of the reasons why I have "ALL SALES FINAL" in my terms and conditions on all of my ebay items for sale. And it's been a good deterrent. Unfortunately, with the way ebay is currently skewed towards buyers, putting this on your listings is almost a necessity IMHO.
CRH Nickeloholic. 1,600,000 nickels searched in eight years! Have found FOUR complete Jefferson sets!
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John77's Avatar
United States
2917 Posts
 Posted 12/13/2017  09:09 am  Show Profile   Check John77's eBay Listings Bookmark this reply Add John77 to your friends list Get a Link to this Reply

Quote:
Earlier this year had a question about the "true color" of a bright white mint state Peace, NGC 64. I offered the answer that there was no toning. Then he asked where the toning was. Blocked him.

Two hours later I get the same question from a different, name just opened that day.


Now that is kind of creepy!
CRH Nickeloholic. 1,600,000 nickels searched in eight years! Have found FOUR complete Jefferson sets!
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basebal21's Avatar
13014 Posts
 Posted 12/13/2017  1:10 pm  Show Profile   Bookmark this reply Add basebal21 to your friends list Get a Link to this Reply
I had someone give me a neutral because the Ultra Modern MS 69 he bought wasn't perfect.

I've found that buyers who nickel and dime everything (especially inexpensive items) have the greatest likely hood of being a problem. If they act like they're doing you a favor or owed something at a certain price it's automatic block time
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jdmern's Avatar
United States
1949 Posts
 Posted 12/16/2017  08:45 am  Show Profile   Bookmark this reply Add jdmern to your friends list Get a Link to this Reply
Be wary of buyers who need items shipped express, especially for low valued items... I have seen several times where that leads to chargebacks, with a person claiming they did not authorize transaction...

One of the more ridiculous instances was a buyer who purchased a bulk lot of PCGS blue boxes from me filed A SNAD (Significantly Not As Described) case, saying 'Boxes not ergonomically designed'
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