PCGS Warranty Submission Question - Coin Community Forum

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Author	Replies: 9 / Views: 1,502
echidna Pillar of the Community Australia 599 Posts	Posted 03/09/2018 05:05 am PCGS got back to me about my warranty sub after 12 months. Overgraded was the decision. I thought it was doctored, but its academic as I just want to get my money back. They offered the compensation number (get it back with lower grade) and strangely an offer to conserve/clean it for free. But no "market value" number. No good as I don't want it back. Now its 15 months they are unresponsive again. The person who looks after warranty payouts is away, I was told. However I see the warranty stats ticking over on their website... Does anyone know who this warranty person is ? Watch your top knot Report this Post to the Staff

John1 Moderator United States 56855 Posts	Posted 03/09/2018 07:37 am Sounds like PCGS warranty is a lot like the USPS I wonder if PCGS has a BBB rating? 12 months to get a response,come on Good luck to you,I hope you get a favorable outcome. John1 EDIT: Just checked the BBB and it is accredited since 2012. You need to report them to the BBB. Edited by John1 03/09/2018 08:50 am Report this Post to the Staff
basebal21 Bedrock of the Community 13014 Posts	Posted 03/09/2018 10:45 am Anyone who thinks the BBB holds any weight needs to do some research on the subject. Quote: Does anyone know who this warranty person is ? I think it used to be David Hall but since his brain surgery I think someone else took it over. Report this Post to the Staff
John1 Moderator United States 56855 Posts	Posted 03/09/2018 11:14 am So your saying the BBB rating is useless? John1 Report this Post to the Staff
basebal21 Bedrock of the Community 13014 Posts	Posted 03/09/2018 11:23 am Quote: So your saying the BBB rating is useless? http://abcnews.go.com/Blotter/busin...?id=12123843 http://business.time.com/2013/03/19...a-bad-grade/ http://money.cnn.com/2015/09/30/new...u/index.html Report this Post to the Staff
SilverDollar2017 Pillar of the Community United States 8715 Posts	Posted 03/09/2018 11:28 am with Baseball - the BBB rating is basically useless. Report this Post to the Staff
jdmern Pillar of the Community United States 1949 Posts	Posted 03/09/2018 11:39 am Quote: To prove the point, a group of Los Angeles business owners paid $425 to the Better Business Bureau and were able to obtain an A minus grade for a non-existent company called Hamas, named after the Middle Eastern terror group. Boardwalk Numismatics http://stores.ebay.com/jdmern/ https://boardwalknumismatics.com Report this Post to the Staff
Coconutjoe Pillar of the Community United States 1475 Posts	Posted 03/09/2018 12:21 pm But I don't think it will hurt to report the incident to BBB. I'm sure BBB has their share of corruption and incompetency. Report this Post to the Staff
einstem Valued Member United States 314 Posts	Posted 03/10/2018 7:01 pm I would first call back and ask to speak with a "supervisor" to try to escalate the issue. And tell them that you will report them to the BBB and their states Attorney General. That may be enough to just get a "response" from someone with authority. And these days, your best option is to post a complaint to a public forum like their Facebook or Twitter pages.. that way it gets seen by LOTS of people and companies tend to respond very quickly.. Just an idea if you aren't happy.. Good luck! Michael Report this Post to the Staff
echidna Pillar of the Community Australia 599 Posts	Posted 03/11/2018 12:33 am Thanks for your comments everyone. Watch your top knot Report this Post to the Staff
	Replies: 9 / Views: 1,502

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