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Ebay Not Protecting Buyers As Much

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Author Previous TopicReplies: 12 / Views: 2,586Next Topic  
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ahaba's Avatar
Canada
58 Posts
 Posted 04/06/2019  5:44 pm Show Profile   Bookmark this topic Add ahaba to your friends list Get a Link to this Message Number of Subscribers
Hi everyone. I gave up selling on ebay some time back due to their "buyer is always right" policy, but lately I am seeing some changes in that. I was trying to buy a 2019 Canadian fifty cent coin. The coin is worth about $5 or so, no great amount of money.

First try coin never arrives. I contacted seller for resolution. He cancelled the completed auction (!) so no feedback could be posted. The seller claimed he had proof that the coin was delivered. It was sent via Canada Post lettermail, so there could be no confirmation. ebay accepted his word and closed the case. When I pointed out that confirmation was impossible, they reversed their decision because "they had proof that the coin was stolen during delivery". When I asked how they knew that, I got no reply. But I did get my refund.

OK, so I tried again to buy the coin. This time the seller cancelled the auction. He stepped up and apologized saying he had run out of inventory. Fine we all make mistakes so I was good with that.

I tried a third time to buy the coin on ebay. This time the coin did not arrive in the timeframe the seller gave me. I contacted him. He immediately cancelled the auction (!) to prevent me from posting negative feedback. ebay then got involved and told me that the item had been delivered to me via Purolator and gave me the tracking number. When I pointed out to ebay that the item was NOT shipped via Purolator and that the Purolator tracking info showed the item was delivered to another town, they told me to contact Purolator (!). The coin arrived in the mail next day, so I contacted ebay to ask them to cancel my appeal. Still waiting to hear back from them.

Sorry for the long explanation. What worries me about this is that seller feedback ratings are no longer dependable if sellers can just cancel any deal that has problems. All three sellers have 100% positive feedback with over 1000 ratings. Has anyone else noticed this?
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llewellin's Avatar
United States
1005 Posts
 Posted 04/06/2019  5:54 pm  Show Profile   Bookmark this reply Add llewellin to your friends list Get a Link to this Reply
Wow that's a pretty bad track record, bad enough to scare quite a few buyers off ebay if it continues. Thank you for sharing

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bobby131313's Avatar
United States
24177 Posts
 Posted 04/06/2019  6:01 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply

Quote:
He immediately cancelled the auction (!) to prevent me from posting negative feedback.


Not possible.
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GrapeCollects's Avatar
United States
8939 Posts
 Posted 04/06/2019  6:05 pm  Show Profile   Bookmark this reply Add GrapeCollects to your friends list Get a Link to this Reply
Can't be worse then some of the buyers I'm dealing with. One of them bought a $7 coin and when it was delivered chargebacked the payment so now I have to go get my money from him
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edweather's Avatar
United States
7375 Posts
 Posted 04/07/2019  08:56 am  Show Profile   Bookmark this reply Add edweather to your friends list Get a Link to this Reply
Charged back the payment? Could you explain that please.
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GrapeCollects's Avatar
United States
8939 Posts
 Posted 04/07/2019  09:42 am  Show Profile   Bookmark this reply Add GrapeCollects to your friends list Get a Link to this Reply
He went to paypal and reversed the transaction so he got the coin for free
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edweather's Avatar
United States
7375 Posts
 Posted 04/07/2019  12:17 pm  Show Profile   Bookmark this reply Add edweather to your friends list Get a Link to this Reply
Just seems like every scammer in the world would do that then. I don't understand how it's possible, but will take your word for it.
Edited by edweather
04/07/2019 12:20 pm
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silverwolf's Avatar
Canada
3733 Posts
 Posted 04/07/2019  12:42 pm  Show Profile   Bookmark this reply Add silverwolf to your friends list Get a Link to this Reply
you can dispute a chargeback, if you have tracking showing item was delivered.
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edweather's Avatar
United States
7375 Posts
 Posted 04/07/2019  12:57 pm  Show Profile   Bookmark this reply Add edweather to your friends list Get a Link to this Reply
Ah, there's the rub....if seller doesn't use tracking I used to ship low cost coins without tracking, but had too many issues. Some have great luck that way, but I never did.
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GrapeCollects's Avatar
United States
8939 Posts
 Posted 04/08/2019  09:06 am  Show Profile   Bookmark this reply Add GrapeCollects to your friends list Get a Link to this Reply
It's gonna be a hassle but i'll deal with it
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zookeeperz's Avatar
United Kingdom
695 Posts
 Posted 07/16/2019  12:33 pm  Show Profile   Bookmark this reply Add zookeeperz to your friends list Get a Link to this Reply
ebay have premium sellers mainly the criminal element. All ebay is interested in is $$$ all premium sellers have protected feedback so it doesn't matter how many times they stiff buyers over ebay will remove any negative feedbacks just as long as they keep paying for it. Same sort of thing with Amazon but they publish reviews written by themselves and not buyers. Internet has opened a new kind of trading service. Sell anything get the money in the bank any problems we will deal with them later or not at all. Hard to trust anybody anymore
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jdmern's Avatar
United States
1949 Posts
 Posted 07/16/2019  2:51 pm  Show Profile   Bookmark this reply Add jdmern to your friends list Get a Link to this Reply

Quote:
All ebay is interested in is $$$ all premium sellers have protected feedback so it doesn't matter how many times they stiff buyers over ebay will remove any negative feedbacks just as long as they keep paying for it


That is simply not true.
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bobby131313's Avatar
United States
24177 Posts
 Posted 07/16/2019  3:06 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
Lol, I've got news for you, premium sellers don't pay fees.
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