PCGS Issue, Please Let Me Know What You Think.

From the initial image it didn't appear they were plugged holes, more like a casting with indications of where holes were to be made or where holes were on the original model copied. (You have the advantage of having the piece in hand while all I have are images. Images can be misleading.)

Ok they called it a novodel because they compared it to a novodel and not the proper token. I could see them doing that. That is why I always say to NEVER trust attributions assigned by the major TPG's. If you send them something that is "mainstream" they are very good, but branch off into the more esoteric stuff and you are asking for problems.

So, it's Tuesday and I still have not heard back from PCGS. So, I called PCGS customer service again (third time). I seem to be getting that same run around every time I call in that the customer service reps say that they don't have an answer for me and that they don't have the authority to issue me a shipping label to have PCGS look at the item again but they will forward the info to the world coin department (which I get since that's about all they can do). The problem is that the world coin department isn't getting back to me. The service rep that I talked to today seemed to be pretty helpful and said that he would call the world coin department and try to get some info for me in the next couple of days. We'll see what happens. At this point, I also informed them that if I don't hear from them by the end of next week that I'm going to have to file a charge back with my credit card company for failure of service/services not provided. That will be 23 days after I sent the original email, which one would think that they would be able to get back to me by then but we'll see. I'll call them again next Tuesday if I don't hear back from them by then and then if don't hear from them by next Friday I'm going to have to start talking to my credit card company about this. I don't know why this is such an issue, it seemed pretty cut and dry to me. I'm not asking for much here, all I am asking for is an explanation for what happened and for them to send me a shipping label so that they can take another look at it. For all I care the explanation could be "sorry sometimes things fall through the cracks" that's good enough for me at this point but I do expect them to send me a shipping label so that they can take another look at the item and actually do their due diligence.

If I was them I would just cut you off completely at this point to be honest. Threatening companies never ends well, it's even worse in this instance since you have already stated that NGC wouldn't grade it either so now you have PCGS AND NGC saying no but you're threatening charge backs during the ANA show.

They provided the service you just didn't like the result just as you didn't like the NGC result.

How you approach people makes a difference in customer service as those poor people hear from crazies all day long, that said cc disputes are for real fraud and lack of service not grading disputes. It's like disputing a dr charge because you didn't like what they said.

If you wanr you can try ANACS or ICG but the top two have already said no as you have stated