United States Mint, Recent Experience.

As many of you already know, the US Mint recently moved into a new facility. Since this move there have been a few issues regarding products, security, and even customer service.

About 10 minutes ago, I got off the phone with the United States Mint regarding a few orders I placed about a week ago.

I had a few questions for the customer service representative about my orders, the last order I received, and about their online history page.

The online history page was taken down recently and the only way to find out about an order is to speak directly with a representative.

I placed my first call around 11:45am and finally got through around 12:30pm.

I first inquired about my orders. I read her the list and she told me gave me information regarding my orders.

After she informed me about my orders, I asked her why my last order which was over $300.00 arrived at 4:30pm, three days late. The product I ordered was the Double Prosperity Set which was well over the $300.00 requirement for a free shipping upgrade to Next Day Air. Next Day Air is supposed to arrive at its location before 12:00pm the next day. In my case it did not come even close. The order was shipped on a Tuesday and did not arrive until Friday late afternoon.

I told the representative that she might want to file a claim, because UPS did not deliver the package on time. She informed me that they received many complaints regarding UPS. Some were similar to mine and others were regarding UPS leaving packages without requiring a signature, because of all the complaints, they just switched carriers to FedEx. I find this to be a relief, because until recently, I used to receive my orders via FedEx and I always received my packages on time.

Before I hung up, I asked when the Online Order History Page was going to be up and running. The customer service representative informed me that the Mint was working on the problem and it could be up and running next week.

I thanked her for all her help and hung up. I was satisfied with the level of service I received. All my questions were answered and even though It took a while to finally speak to someone, I felt better knowing that UPS was no longer the carrier of choice, the History page would be up and running again, and the status of my orders.

I felt the need to post my recent experience with the customer service representative at the new facility, because of all the problems regarding products, service, shipping, and security. I think that once the Mint finally irons out the issues they are having, things will be back to normal.