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Replies: 19 / Views: 4,002 |
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Valued Member
United States
442 Posts |
Not that this should be a big surprise. ebay protects buyers to the ends of the earth but for the sellers - good luck. Speaking of luck, with any, we'll recoup our funds this time as the merchandise is long gone. Here's what happened. Some of you may remember when we ran into the large collection of World Paper Money at work. Much of it went on ebay and some did very well. One guy bought three of the notes. Total price over $500. He used Paypal via his credit card. Notes were shipped REGISTERED. Then he reversed his credit card charges through the credit card company. Paypal came in and took the funds from our account. At the time it originally happened we had "swept" the Paypal account. In other words it was transferred and our Paypal account was at zero. Well, the boss had a hot deal cooking and the buyer paid with Paypal. What could we tell the guy? We didn't want the money? The minute his funds hit, Paypal yanked the money from us to cover the scammer. The boss and I just heard of this today. The sale was in October. Scott (my coworker) has been trying to hash it out that long. As I mentioned it was sent REGISTERED. We have the signed delivery confirmation and a copy has been forwarded to Paypal/Ebay. Has Paypal cheerfully refunded us? Of course not. They are now battling the credit card company involved. Maybe my thinking is a bit messed up here but considering that we have given proof that the notes were received it should no longer be OUR problem. Paypals baby now. I might add that the buyer has been kicked off of ebay and we are one of THREE that we know of that he did this with. One of those folks actually contacted Scott about it. Hmm... a pattern here? Maybe the sellers are telling the truth? Seems you gotta protect those buyers (and they should) but sellers need a bit more consideration as well. How many legit sellers that have been in business since before the internet existed have gotten burned? I really wonder. Monday Scott is going to take it a step further. He's going to the post office to see what we have to do to file mail fraud charges (if it's possible). Maybe that will wake this piece of garbage bidder up. Thoughts, opinions and advice are welcomed here.
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Pillar of the Community
United States
532 Posts |
Trying to hash it out since October!
Good grief!, Who has he been on the phone with?
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Valued Member
 United States
442 Posts |
Quote: Trying to hash it out since October!
Good grief!, Who has he been on the phone with?
Knowing my coworker Scott as well as I do I can surmise just about everyone you can think of but glad you brought it up. He's been quietly "wasting time" while getting paid to do this. He's not the type to "milk" hours as we work 8 a day regardless. I wonder if Paypal will reimburse my boss for wages lost as well?
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Pillar of the Community
Canada
1082 Posts |
Seems to me that the fastest and easiest way to deal with this is to proceed to small claims court.
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Valued Member
United States
106 Posts |
You should file mail fraud charges against paypal.
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Pillar of the Community
United States
532 Posts |
I think you misunderstand my post.
Two months for a paypal resolution can only be described as comical. Not poking at any one person directly but just in general. Something is off. Paypal can be painfully bureaucratic at times, but they do have a process and a path.
That path takes approx a week. The criteria for dispute resolution is outlined and in plain speak. There is a time limit on everything. Every step in the process has a max waiting period. If you drag it too far or wait too long then it doesn't matter who or what happened....it becomes ancient history like it or not.
I wish you the best but make sure and light that fire under him while you still can..
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Bedrock of the Community
United States
10982 Posts |
Quote: We have the signed delivery confirmation and a copy has been forwarded to Paypal/Ebay.
This should be the key. If you have signed delivery confirmation, then PayPal refunds your money. It's usually cut and dry. PayPal and ebay can be a real hassle but it sounds like you did your part and it shouldn't take this long to get the money back.
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Valued Member
 United States
442 Posts |
Quote: I think you misunderstand my post.
Two months for a paypal resolution can only be described as comical. Not poking at any one person directly but just in general. Something is off. Paypal can be painfully bureaucratic at times, but they do have a process and a path.
That path takes approx a week. The criteria for dispute resolution is outlined and in plain speak. There is a time limit on everything. Every step in the process has a max waiting period. If you drag it too far or wait too long then it doesn't matter who or what happened....it becomes ancient history like it or not.
I wish you the best but make sure and light that fire under him while you still can.. I understand what your saying hence my concern on the matter. It was at least three sellers he did this to and from what I understand NONE have collected from Paypal. As I noted in the original post we have forwarded proof that the notes were received and now Paypal is supposedly battling with the credit card company. Let them battle to recover THEIR funds. We did everything "by the book" so the situation should have indeed been resolved some time ago. Our money should have been refunded and it should be Paypals problem now. Of course getting the guy on mail fraud would be immensely satisfying. Shouldn't mess with the USPS.
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Pillar of the Community
United States
1571 Posts |
I would start with the shipping address, and the one(s) who signed for the shipment(s). The rest is "cut, and dried". Reading this, It seems that I inadvertantly "hijacked" the thread. not intentional, but it does relate to the situation, in that both the originator of the thread, and I have a common problem, ie, the return of our monies from PatyPal. situations different, but similar, as well. Here is another situation that has come up, (at least for me): You send money to an email address. The address that the monet was sent to, is NOT the PayPal address, so the recipient does NOT receive the money. Nor do you get your money back from PayPal!?!? This happened to me. I bought some goods from a seller, (not necessarily an ebay seller), but a seller, nevertheless. I used his normal email address, and sent the money to him. He sent the goods to me. Then I asked if he had gotten his money yet, to which he answered no. He asked which address did I send the money to, and I told him. He said I don't use that address anymore, because I lost money with it. ( The same thing that happened to me, happened to him. TYhat is how we both found out about the(wrong)address thing. So I sent him the money to the new "spcified" address, and he received the money. NOW comes the problem: HOW do I get MY money from pay Pal? Both addresses are a matter of record at PayPal. I have them printed out every now, and then, for my inventory records. Anyone else have this problem? Any ideas as to how (we) can get our money rreturned? In my case it was only $20.00, but twenty bucks goes a long ways, when you are on a fixed income! Dick Any comments, and/or suggestions are werlcome!
Edited by livingdinasaur 12/13/2009 3:08 pm
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Bedrock of the Community
United States
10045 Posts |
Dick, I think we both know the situation you're referring to (a PayPal snafu, not eBay). Paypal works OK when everything goes well. But, if there's a problem Paypal hasn't adequately covered--then good luck resolving it. In this particular case, I was emailed money before I could specify my current PayPal address. That old address was once a paypal acct, but it cannot be accessed due to numerous nitpicky issues on Paypal's end. Dick, there is more than your $20 lost in that black hole of PayPal bureaucracy.  PayPal assumes their system runs by itself--but when you have a problem which needs human attention, you get a endless loop of form letters. Suffice to say--everyone should make sure they have the correct address before they PayPal anyone money, because balances are not always reversed. Dick, let's take this offline if you want to pursue your money further. You have no idea how many hours I spent trying to get your $ back.  Sorry for the rant. Clembo--good luck solving your situation!
Edited by DVCollector 12/13/2009 5:18 pm
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Pillar of the Community
United States
532 Posts |
I seem to have an embarrassing habit of potentially letting my often abrasive and blunt dialog come across as "know it all" or glossy and cavalier about important situations. I apologize to the board as a whole for some of it, and to the OP if I let too much show of my impatience for the lost.
Back to my point- While I would always think to describe myself as the LAST person to defend paypal. I have sold and shipped vehicles internationally using paypal among others for fund transfers and payment resources. As with anything outside the more traditional cash on barrel head method there are bound to be those that try to exploit the loopholes. I have seen more scams than you can shake a stick at. Some are darkly assembled with creativity nothing short of brilliant to try and legitimize their methods to prevent reconciliation/prosecution. Bottom line is there is ALWAYS a way to proceed but timing is EVERYTHING. Waiting or thinking you will file when you get a chance or etc is exactly what NOT to do. Windows close, once closed it doesn't matter who you speak to or who you try and leverage and bark at. The indifference is in place firm and solid to keep everything on path. Once closed....sorry. Lesson learned the hard way. Next time do not wait.
Paypal has a system in place. Whether it 1.00 or 100k the system is the same and treated with the same indifference from the institutions involved. Follow through is where everything breaks down.
The banks, the post, the shippers, the escrow companies and paypal themselves have a dedicated staff on hand because of this criminal element that seeks out to exploit such loopholes. Each entity has a track record and historical experience allowing them to be familiar with most all situations. Only akin to a NY cab driver that has seen it all. Fund transfer companies have also seen it all with scam and BS smoke and mirrors. Both sides, seller, and buyers try all sorts of sometimes ingenious strategies hence the funding company's indifference to anyone involved. Just the facts, following the procedures in place and fulfilling the requirements dictated by each seemingly unique situation. Bottom line is they see through it. They have seen it before.
I smell something off. No way to put a finger on it and I am not casting blames but something is very wrong with a two month process that should take less then a week for a conventional investigation to run its course.
I again apologize if it sounds like I am stuffing my nose or opinion so bluntly into something I have no business. I only say with earnest, from one member to another with experience do not wait. Call them directly and get specific instruction about who what where when and why you need to do. Nothing vague. Ask for specific answers with specific expectations and deadlines for accountability.
You should have your resolution completed within hours. If you need any phone numbers please just ask. I would email them to you but your not linked to receive.
Get em!
-RFB
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Pillar of the Community
 United States
5953 Posts |
I know from first hand experience that if Paypal cannot recover the funds from the other party they will not refund you.
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Forum Dad
 United States
24174 Posts |
Quote: There is a time limit on everything. Paypal's time limits only apply to Paypal balance transactions. Payments funded by a credit card do not apply. If Paypal gets charged back by a CC company, they will charge you back regardless of the time frame. Different states/CC companies have different laws/rules on CC chargeback time limits. Paypal has no say in the matter and they will not eat it. As Nohope says, if they don't recover it, neither will you. As I've stated many times though, the Paypal risk is no greater than you taking CC payments yourself. There's risk in business every day. Did you know that just because a check "clears" doesn't mean it can't still bounce later?
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Valued Member
 United States
442 Posts |
RFB,
I am offended in no way. I posted this thread and ASKED for opinions, advice etc. I appreciate your input and shall send a PM to you.
Thanks,
clembo
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Valued Member
United States
198 Posts |
Not that this should be a big surprise. ebay protects buyers to the ends of the earth but for the sellers - good luck. Speaking of luck, with any, we'll recoup our funds this time as the merchandise is long gone. Quote from above I am a ebay seller. We are at the mercy of a person being honest. You can even have signed confirmation and ebay will refund money to the buyer. The buyer is always right and the seller is always wrong unless you are Overstock.com or one of the big ebay customers. Ebays day will come.
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Valued Member
 United States
442 Posts |
Just an update folks.
Paypal had no luck with the credit card company so guess what? Too bad for us EVEN though we have proof the buyer received the goods.
What a joke but for any buyers rest assured you can rip off sellers because you'll be protected.
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Replies: 19 / Views: 4,002 |