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Ebay Cracking Down On Excessive Shipping

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Susanlynn9's Avatar
United States
5877 Posts
 Posted 07/06/2006  10:06 am  Show Profile   Bookmark this reply Add Susanlynn9 to your friends list Get a Link to this Reply
Impressive. Let's hope they are going to follow through. If they do, it could make a big difference to those of us who sell honestly. NDS, thanks for fighting this battle.
Valued Member
United States
157 Posts
 Posted 07/06/2006  10:19 am  Show Profile   Bookmark this reply Add ziggy29 to your friends list Get a Link to this Reply
quote:
Originally posted by Mooseknuckle

I REALLY wish that ebay had an "ignore" seller option. ebay has released their API for developers to freely create their own applications around their software. Features like this could be easily incorporated into the software.

And while we're wishing, I'd also love to exclude those auctions being held by outside auction houses (the ones with the paddle by the description) which usually charge a 20% buyer's fee.
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Mooseknuckle's Avatar
United States
95 Posts
 Posted 07/06/2006  10:30 am  Show Profile   Bookmark this reply Add Mooseknuckle to your friends list Get a Link to this Reply
Egads yah ... whats up with the public auctions? How is the 20% justified? Do they figure that people who buy expensive coins have lots of money to throw away, and 20% wont mean that much?
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Morgan Fred's Avatar
United States
2684 Posts
 Posted 07/06/2006  11:33 am  Show Profile   Bookmark this reply Add Morgan Fred to your friends list Get a Link to this Reply
With all these abuses, be they outrageous shipping costs, countefeit coins, grossly over-graded coins, or deceptive and misleading images and/or descriptions, the advice I have received from both the ANA and ebay is REPORT, REPORT, REPORT! There is no way ebay can monitor every single one of its millions of new listings daily. ebay relies on reports to identify fraudulent auctions. While it may seem like hit or miss to some with no order to the reports, if enough people report on enough coins, the coverage is more than adequate with most categories reviewed. But, the reports needs to be submitted. Whether or not ebay takes action is irrelevant as long as we have done our part by reporting bad auctions. Tsk-tsking with no action isn't gonna do any good.

Fred
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habiru001's Avatar
United States
236 Posts
 Posted 07/08/2006  02:12 am  Show Profile   Bookmark this reply Add habiru001 to your friends list Get a Link to this Reply
Another gripe is that too often when you look at an item on a listing- you will see Shipping costs "Not specified" Well there is one way to stop this and that is simply do not ever bid on these lots- I have sent many emails to these people who have excessive S/H fees.- It all has to do with GREED. These reprobate minded people who do this do not consider it thievery when someone is ignorant enough to bid on it. - I have even sent emails to these unscrupulous sellers- stating that I have placed a watch on the particular item to see if there is anyone who actually bids. To be sure, a bidder who does this simply does not read all the description. If the Shipping (And handling) isn't spelled out, I do not bid. We can make these people feel uncomfortable by sending them an email. I really don't think ebay cares.-In spite of anything they say. There isn't any coin or roll that outweighs being able to send it priority- and that is a whale of a lot less than 10,12 dollar shipping and handling. THE BEST REMEDY TO ALL OF THIS IS SIMPLY DO NOT BID- BUT SEND A SCATHING DENUNCIATION TO THE SELLER. Dewey
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Eaglenest's Avatar
United States
33 Posts
 Posted 07/08/2006  12:41 pm  Show Profile   Bookmark this reply Add Eaglenest to your friends list Get a Link to this Reply
My subscription to ebay started 5 years ago and I have purchased items ranging from 2-page documents to auto's where weight is a major factor and price ranges went from 0.99 to several thousand dollars. There is a lot of great discussion here and it was good to hear from nds76 about what ebay is doing about excessive shipping charges by the seller.

I find it very difficult to write a negative feedback about a seller that has a perfect 100% feedback rating as I have the same, but that is about to change with the first one I am submitting this weekend. The responses from the seller through emails and phone calls contained positive promises of resolution and were few and far between and of course time dragged on. So much so that dispute resolution time has lapsed and so has the trust.

When you agree to purchase you are bound by that and the buyer's feedback rating is subject to non-paying should they not complete the transaction. It is probably the worse statement imo that one can get. My transaction was verbal concerning the shipping charges prior to invoicing and when it was sent to me (x 2.5) I found myself in this dilemma.

If "Reporting" is a new option. Does anyone know what time limits are on it and if the seller is notified of the report?

Thank you
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CiScO's Avatar
United States
458 Posts
 Posted 07/08/2006  2:26 pm  Show Profile   Bookmark this reply Add CiScO to your friends list Get a Link to this Reply
quote:
Originally posted by nds76

I feel this is a dishonest practice on ebay. S&H shouldn't be used for profit, but for proper shipping and related costs. Like you said if only the item price is refunded, the seller gets to keep the $4.00 shipping for which they probably used a .39 cent stamp. Clearly this seller is in violation.

"In most cases I'm taking a loss after my expenses so I'm sorry but I cannot offer a combined shipping discount on these auctions."




For some reason I am moved to respond to this issue. Altho I totally agree on excessive shipping & handling, most of you know that no matter what you ask for, you lose money in S&H. Using your scenario above, even if he used a .39 cent stamp the dude probably LOST money. (Unless the PO is across the street). You are not taking into consideration the following: To wit: The envelope & or the bubble envelope, OR the corrugated coin shipper & the envelope, OR the box. In no case have I ever paid just .39 for shipping anything, it has ALWAYS been more. The time to package item, weighing it, delivery confimation &/or insurance, (to cover the seller), THEN the biggie, taking it to USPS, in my case 30 minutes there, 30 minutes back, UPS, the same 30 minutes there, 30 minutes back, Fed Ex, 45 minutes there & back--What about my time and the super BIGGIE, who pays for the gas? Wear & tear on my car to ship YOUR coins? or whatever--

Anyway my point is, there are many many variables involved. Each sellers circumstances are different. You maybe just put couple of stamps onto package and perhaps stick it in your mail box--whalla, no travel costs at all> I cannot do that for ex because around here the younguns go around with a baseball bats and beat the hell outa your mailbox. I had to buy an iron mailbox with a key, the mailperson cannot take prestamped stuff-PLUS mind ya, we have had thieves steal mail for the checks inside. (And I live in a upper middle class neighborhood!)-soo I have to travel to fullfill my obligation or to ship a box, they won't take boxes. In each and every transaction I have lost in S&H--in each case mind ya, BUT, I still only weight the package, add postage, confirmation &/or insurance (depending on value) then I eat all other costs-(All I want is to break even mind ya)-Now you tell me, for a HONEST, seller is that right? What would be a FAIR S&H cost? the stamps alone? uh-uh, sorry, its gonna cost you more with me--If you don't want to bid on my items because I'm charging a "fair" price for S&H, please--don't bid, someone else WILL--(They always do).

Finally I am not a business, what I sell is personnal stuff, IF I am lucky I just break even or loss a few pennies, but I still lose fuel costs, time and wear & tear on my vehicle--

Now I DO agree on the other comments, for ex, $20 S&H and a .95 cent item--With that I totally agree, THAT should not be done--But my points should elicit SOME consideration--

CiScO
Pillar of the Community
United States
751 Posts
 Posted 07/08/2006  11:38 pm  Show Profile   Bookmark this reply Add texasmick to your friends list Get a Link to this Reply
Hi, CiScO

Thanks for posting; it's useful to get the seller's perspective so this thread doesn't turn into an unmitigated bash session. Just a couple thoughts:

First, I don't think anyone has suggested that the cost of the postage should be the upper limit on s&h. After all, it's shipping AND HANDLING, right? If postage is $.63-1.10, as it is for most of the raw coins I buy, I don't bat an eyelash for $2.95 s&h.

Second, I don't want to antagonize you, but do you really have to make a SPECIAL trip to the post office? Couldn't you tack it to the end of some other errand? Or during lunch at work?

And it's awful what you say about the crime in your area. I live in a very working class city. On a nice street, but adjacent to a lot of multifamily housing. Fortunately, I've never had to deal with what you describe.

Mick
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TheForce's Avatar
United States
4870 Posts
 Posted 07/09/2006  08:28 am  Show Profile   Bookmark this reply Add TheForce to your friends list Get a Link to this Reply
There is no need for special trips to the post office. Just go when you normally do and or combine arrands like mentioned above.
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TLS5933's Avatar
United States
1703 Posts
 Posted 07/09/2006  09:31 am  Show Profile   Bookmark this reply Add TLS5933 to your friends list Get a Link to this Reply
Well, heres my perspective as a seller and a buyer. On coins I sell,I charge $2 for 50 cent coins or smaller and $4 for dollars size and I combine shipping costs. If someone buys 2 or even 3 large coins,its still $4. Same with the smaller coins,multiples are still $2. So it gives the buyer a break on shipping and an incentive to buy more than one coin.

Also I ship usually the same day of sale and never more than 24hrs later excluding weekends. Yes,I could ship whenever its convenient for me,but when I buy a coin I like to get it as soon as possible and I feel others would also. So I do make a special trip,sometimes twice a day so buyers get there purchase as soon as possible.
Of course thats my choice.I don't feel my shipping is out of line for the service I offer. As a buyer I don't mind paying slightly higher S&H if the service is there.
Of course I don't beleve you should have to pay $7,$8 to have one coin shipped or even multiples for that matter.
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CiScO's Avatar
United States
458 Posts
 Posted 07/09/2006  10:47 am  Show Profile   Bookmark this reply Add CiScO to your friends list Get a Link to this Reply
quote:
Originally posted by texasmick

Hi, CiScO

Thanks for posting; it's useful to get the seller's perspective so this thread doesn't turn into an unmitigated bash session. Just a couple thoughts:

First, I don't think anyone has suggested that the cost of the postage should be the upper limit on s&h. After all, it's shipping AND HANDLING, right? If postage is $.63-1.10, as it is for most of the raw coins I buy, I don't bat an eyelash for $2.95 s&h.

Second, I don't want to antagonize you, but do you really have to make a SPECIAL trip to the post office? Couldn't you tack it to the end of some other errand? Or during lunch at work?

And it's awful what you say about the crime in your area. I live in a very working class city. On a nice street, but adjacent to a lot of multifamily housing. Fortunately, I've never had to deal with what you describe.

Mick



Hi Mick

Thanks for your reply, to respond:

(first) I think the most I ever charged was 4.95, due to weight, it always includes delivery confirmation (to protect myself and at least some proof of delivery), and on an expensive item it will include insurance (again to protect myself) and on rare occasions it will be registered mail. In each case I charge "actual charges or costs). As I stated above, I "lose" money in each and every case in S&H, I know that going in.

(second) As mentioned above, I believe I should ship the item "right away". The only time I go to PO is when a bidder has fulfilled his obigation I should ship now, today if I can. Just as mentioned abpve when I win I want it now. I do make special trips, and the PO & UPS are all out of the way from where I live, so in my reality I cannot combine trips, but I will try when I can.

Finally, yea it was very surprising what has happened with the bashed mailboxes and the theft of mail, coming & going when the thieves think there is a check inside. Of course we always call police and in fact on 2 occasions they were caught. Now when I see them roaming with bats I call police right away. As for the mail, the PO says it is a federal offense, but yet when you report it to them you get the typical government response "There is nothing we can do about it" most frustrating, only thing you can do is try to catch them when it happens.

CiScO
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CiScO's Avatar
United States
458 Posts
 Posted 07/09/2006  10:50 am  Show Profile   Bookmark this reply Add CiScO to your friends list Get a Link to this Reply
quote:
Originally posted by nds76

There is no need for special trips to the post office. Just go when you normally do and or combine arrands like mentioned above.



Hi nds76,

I think I answered this one above with Micks response.

CiScO
Valued Member
CiScO's Avatar
United States
458 Posts
 Posted 07/09/2006  10:57 am  Show Profile   Bookmark this reply Add CiScO to your friends list Get a Link to this Reply
quote:
Originally posted by TLS5933

Well, heres my perspective as a seller and a buyer. On coins I sell,I charge $2 for 50 cent coins or smaller and $4 for dollars size and I combine shipping costs. If someone buys 2 or even 3 large coins,its still $4. Same with the smaller coins,multiples are still $2. So it gives the buyer a break on shipping and an incentive to buy more than one coin.

Also I ship usually the same day of sale and never more than 24hrs later excluding weekends. Yes,I could ship whenever its convenient for me,but when I buy a coin I like to get it as soon as possible and I feel others would also. So I do make a special trip,sometimes twice a day so buyers get there purchase as soon as possible.
Of course thats my choice.I don't feel my shipping is out of line for the service I offer. As a buyer I don't mind paying slightly higher S&H if the service is there.
Of course I don't beleve you should have to pay $7,$8 to have one coin shipped or even multiples for that matter.



Hi TLS5933

It seems you and I have similiar thoughts. I to combine shipping but with me it goes totally by weight. And I agree with you, when the bidder has payed I am the type that wants to finish my obligation and get the thing shipped and off my plate, even if it is a special trip. Usually though I will ship multiple items so I ship all the stuff in one trip. When I do sell I do it in bunches, they all end the same day, after that it depends on when I get paid. I to want my stuff "right away" whether its from ebay or newegg, once you got my money, I want the product ASAP. So I do onto you what I expect to get back when I am the buyer.

CiScO
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Morgan Fred's Avatar
United States
2684 Posts
 Posted 07/09/2006  11:16 am  Show Profile   Bookmark this reply Add Morgan Fred to your friends list Get a Link to this Reply
To add to this interesting thread, my feelings are that I should not include the cost to drive an item to the Post Office. I live 25 miles from the nearest PO and it costs me $7.50 to $8.00 (depends on today's gas price) round trip to the PO in my gas guzzler Jeep GC. I try to time my auctions such that they end on Sunday and are shipped on Tuesday, giving the buyer plenty of time to pay via PayPal. I also ship on Friday. I so state in my auctions that I ship only twice per week because of the distance. If the buyer hasn't paid on time as requested, s/he will have to wait for my next trip to town and is so notified. I did make one exception this past winter on a non-coin item when the buyer bid way over market - he cudda bought the item new for less, but he was caught up in a bidding war. He paid, I printed the shipping label and made the special trip. Normally, when I go to town, I run errands in addition to the PO (groceries, auto parts store, generator gas, pick up others' mail [co-op housing arrangement, no home mail delivery]). No complaints yet except at my end when a buyer breaks my rules and sends cash, MO, or check and I have to wait, thus extending shipment time of the item(s).

When I buy, I like my item shipped ASAP, but understand if the seller is in a position similar to mine, so I just cool my heels until I get it.

Fred
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Morgan Fred's Avatar
United States
2684 Posts
 Posted 07/09/2006  11:25 am  Show Profile   Bookmark this reply Add Morgan Fred to your friends list Get a Link to this Reply
If one wants to see REALLY excessive shipping charges, check out the items this China seller is trying to peddle. As far as I can tell, the coins are not forgeries, an interesting change from what we have come to expect from China.

http://cgi.ebay.com.au/1852-BRAIDED...NE_W0QQitemZ170006248465QQihZ007QQcategoryZ257QQrdZ1QQcmdZViewItem

Note: the items are listed in ebay Australia, so if any secure website is accessed, one will have to completely log in.

I'd like to report this seller, will do so later if I can get a break from work, but if someone else wants to report him, go for it.

Fred
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