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I Think I'm Starting To Notice An Ebay Pattern

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Scooby Due's Avatar
United States
4000 Posts
 Posted 06/15/2010  12:34 am Show Profile   Bookmark this topic Add Scooby Due to your friends list Get a Link to this Message Number of Subscribers
Either keep an eye out for this, or let me know if you have noticed it before, too.

Of every ebay purchase I have EVER made, I have always paid within 10-15 minutes from the time the auction ended, except once. And that was only because I made several purchases from the same seller and had to wait for an updated invoice, but then paid within the hour after receiving the e-mail.

90% of the time, I get instant feedback on my "lightning fast" payments before they even send out the merchandise, the other 10% always wait to post feedback.

I'm starting to notice that these 10% almost always seem to be coins that I am disappointed in, or feel like I have been mislead on.

Case and point: I recently purchased an "AU" 1917 Type-1 SLQ. Paid instantly after the auction. Been watching for the last week and still no feedback from the seller. I get the coin today and it has been cleaned.

So, keep an eye out for this. If you see delayed feedback, it could be that the seller has something to hide, or is waiting for the "ramifications" of your feedback to decide how to retaliate.

What a lose/lose. If you send the coin back, it takes forever to get a refund and you're out shipping, twice.

I think I'm going to go back and filter out the instant feedback sellers I have done business with. They don't seem to have anything to hide.
Valued Member
Nazarene's Avatar
United States
128 Posts
 Posted 06/15/2010  02:31 am  Show Profile   Bookmark this reply Add Nazarene to your friends list Get a Link to this Reply
Some sellers put something like "FEEDBACK NOTICE: I LEAVE FEEDBACK FOR ALL ITEMS AFTER THE BUYERS LEAVE THE SAME."

That is from an auction I won recently. It gave me pause then and more so now. The only reason to withhold feedback would be to "retaliate" against a negative comment. Wouldn't it?
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twincam_04's Avatar
United States
420 Posts
 Posted 06/15/2010  02:44 am  Show Profile   Bookmark this reply Add twincam_04 to your friends list Get a Link to this Reply
Scooby, something I have noticed to go along with that... Slow shippers--
i don't mind if it's a day later when they post feedback, I also know that ebay isn't a full time "job" for most- but when I wait 3,4, even 5 days and haven't seen feedback, or gotten notice my package has been shipped, I start to wonder

there have been a couple times I've gotten neither feedback nor notice, something pops up in the mail box, and I'm delighted by what I find- more often it's junk , and most of the time it would cost me more by the time I ship it back than to just keep it- toss it in a box, or use as a filler


Quote:
So, keep an eye out for this. If you see delayed feedback, it could be that the seller has something to hide, or is waiting for the "ramifications" of your feedback to decide how to retaliate.


i do agree
with unpleasant coins I have won, more often than not, I haven't gotten feedback at all- seems to me the same thing, wait to see what I leave them, give them a chance to put a bad mark on my feedback for telling the truth
Pillar of the Community
United States
505 Posts
 Posted 06/15/2010  02:50 am  Show Profile   Bookmark this reply Add Frazzle to your friends list Get a Link to this Reply
Retaliation Is not something that can be done on ebay anymore.Sellers can only post positive feedback....I think a lot of sellers are just lax in giving feedback
Valued Member
United States
294 Posts
 Posted 06/15/2010  06:08 am  Show Profile   Bookmark this reply Add omahaorange to your friends list Get a Link to this Reply
One of the reasons I don't buy through e-bay anymore is the feedback system. When my payment has been received, I have fulfilled my end of the deal, so why wait to leave feedback? As the buyer, I wouldn't leave feedback until I received the item. If I held up my end of the deal, and seller blows his, why would he/she "retaliate" against bad feedback? At that time the system seemed unfair, and biased toward the seller. So I just went elsewhere.
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southerngent's Avatar
United States
469 Posts
 Posted 06/15/2010  07:10 am  Show Profile   Bookmark this reply Add southerngent to your friends list Get a Link to this Reply
I have had enough bad experiences to not buy on ebay again. I much prefer to see first hand what I intend to purchase. No surprises.
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mrwisker's Avatar
United States
581 Posts
 Posted 06/15/2010  09:57 am  Show Profile   Bookmark this reply Add mrwisker to your friends list Get a Link to this Reply
I rarely leave feedback...
It is the most flawed Dumb --- part of ebay.
I still have feedback from people I never did business with and about 6 from some goofball woman that tried to scam me. Yes I have been on ebay long enough that stuff like that happened. I think it stinks that the seller has no recourse if the buyer is a jerkweed.
The only chance there is that I leave feedback is if I at least see the postmark or delivered within 48hrs of auction close and the item is exactly or better than described.
I never leave feedback for buyers until I know they have the item and are satisfied....regardless of how fast the payment was. I have nothing to hide when I sell, I sometimes describe to much, but full disclosure and no "cryptic" descriptions are always key
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SsuperDdave's Avatar
United States
23522 Posts
 Posted 06/15/2010  10:17 am  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply

Quote:
I'm starting to notice that these 10% almost always seem to be coins that I am disappointed in, or feel like I have been mislead on.



Quote:
When my payment has been received, I have fulfilled my end of the deal, so why wait to leave feedback?


Try selling. You'll soon find out (and it's proliferating now that buyers are essentially untouchable) that there are people out there who will cheerfully extort sellers for lower prices/shipping, and leave Negs simply because the advertised AU coin they purchased wasn't MS65. After they've already paid.

This is my boilerplate policy regarding feedback, written into every one of my auctions:


Quote:
I do not leave feedback until you have received your item and have indicated to me that you're satisfied. Since I offer a no-questions return policy, there's no need for you to ever leave me a Negative feedback, and it's obvious that I should be allowed to make a problem right before you evaluate me.


I've already had to eat the cost of insurance and Delivery Confirmation for all auctions, regardless of selling price. I've been DSR-dinged for First Class Mail delivery times, so I upgrade many sales to Priority at my own expense.

Just thought I'd offer a contrasting viewpoint.
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Scooby Due's Avatar
United States
4000 Posts
 Posted 06/15/2010  10:29 am  Show Profile   Bookmark this reply Add Scooby Due to your friends list Get a Link to this Reply
That's exactly what I wanted SuperDave and mrwisker. Food for thought. Maybe it's just been the luck of the draw on my end. But, I'm trying to get more selective in who I deal with and what I bid on.

Some of those 10% were my fault, bidding on shoddy pics "hoping" to hit a score - that almost always never pans out. I've seen a few threads where people have scored some nice coins because of shoddy pics, but I'm not one of them.

Lately, I have been more selective, and I still got bit. The coin is (I believe AU) as advertised, just the pictures where taken in such a way as to not reveal the hairline scratches and no mention was made in the listing. In fact, the ad was almost misleading in the fact that they claimed BU and actually quoted a "value" of more than twice as much as I paid. "Leading" everyone to believe that was the price range we should be in.

I just can't help but think if that were me selling (maybe one day), there would be full disclosure. No funky, shaky pics, WYSIWYG. Then there's the real world, I guess.
Valued Member
United States
294 Posts
 Posted 06/15/2010  11:20 am  Show Profile   Bookmark this reply Add omahaorange to your friends list Get a Link to this Reply
SuperDave, the problem is the system doesn't work like it was designed to do. My point was, if I won the auction and paid within the specified time frame, there should be no reason for the seller to leave me negative feedback. I have fulfilled my end of the bargain. If the item arrives in a timely manner, and is as described, there is no reason for me to leave anything but positive feedback. If there is a problem, the obvious first step is to contact the seller. My problem is waiting for a seller to see what I say before he responds in kind. I have kept my end of the deal. I read too many feedbacks where the buyer dis's the seller, the seller retaliates with negative feedback and some derogatory responses, and this tells me nothing as I research someone's feedback. I'm not a big fan of the feedback system, but unfortunately, it is the only tool we have to evaluate ebay participants. Another reason I only use ebay to gauge current selling prices.
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biokemist6's Avatar
United States
12437 Posts
 Posted 06/15/2010  12:06 pm  Show Profile   Bookmark this reply Add biokemist6 to your friends list Get a Link to this Reply

Quote:
My point was, if I won the auction and paid within the specified time frame, there should be no reason for the seller to leave me negative feedback

You are missing an important fact- sellers have not been able to leave ANYTHING BUT positive feedback for quite a while now, seller retaliation is now impossible(short of email threats of violence...). There are still plenty of bidiots out there who will bid on an item without reading the auction, pay quickly, but then complain about the coin when they get it even though they skipped reading the auction and missed the bold red sentence about the coin being cleaned. Or a buyer who complains about slow shipping even though a DC shipping label was printed out the same night the auction ended and the package was dropped in the mail the next morning, sellers have no control over USPS delivery but many buyer couldn't care less. Those are the types of transaction that run a high risk of neg FB but there are other situations as well.

In all my auctions, I state that I will not leave FB until I know the buyer is happy. If they do not like a coin, I offer 14 day returns and will even refund the return shipping if they feel I did not describe a coin properly(I always describe properly but will not argue with someone who thinks differently). My pictures are never ambiguous, what you see is what you get. My buyers always know when the package has been mailed because they will either get an auto-email from the shipping label print or I will email them myself. I proactively make all attempts to avoid the possibility of a refund or a dissatisfied buyer. I display the ANA logo in all my auctions with the hope that buyers see me as a more reputable seller because I am an ANA member that has to follow the Code of Ethics in all numismatic transactions.

Too many buyers do not understand the selling side of ebay. They think that once you pay, your responsibility is done but not so. The transaction is not complete until both parties are satisfied and FB should not be left until then, simple as that.
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Scooby Due's Avatar
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4000 Posts
 Posted 06/15/2010  12:24 pm  Show Profile   Bookmark this reply Add Scooby Due to your friends list Get a Link to this Reply
LOL @ bidiots.

I probably was a bidiot to begin with. But, now I take the time to really examine the pics and read the fine print. I'm not saying all sellers are like the one I originally posted. I'm sure bio and Superdave are the exception to the rule, as well as many other fine sellers that want 100% customer satisfaction.

I wouldn't mind delayed feedback if the coin came in as described. But, I feel I have been more diligent in the more recent months, and it just seemed like a flag to me. I even went back and re-read the listing just to make sure I wasn't missing anything.

We just need to stick with reputable dealers in cyberspace - that's all. That feedback system will ALWAYS be flawed.
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afcop13's Avatar
United States
1409 Posts
 Posted 06/15/2010  12:58 pm  Show Profile   Bookmark this reply Add afcop13 to your friends list Get a Link to this Reply
Interesting thread. I also pay ASAP. I win most of my auctions in the last few seconds anyway, as I determine days in advance what I want to bid on, write down a top price I'll pay on a sheet of paper, and then if that auction is still in range - snipe. If it goes above the top price, I delete it from my watchlist so I'm not tempted.

Most sellers I deal with are repeat, and I know what they'll send and say. But I've also had those who even after I paid within 2 mins of the win never ever left any feedback.......and neither did I. Right now I have 8 open feedback threads on ebay where the seller never left any - so I didn't either. If it wasn't important to them, its not to me.
Valued Member
United States
294 Posts
 Posted 06/15/2010  1:57 pm  Show Profile   Bookmark this reply Add omahaorange to your friends list Get a Link to this Reply

Quote:
You are missing an important fact- sellers have not been able to leave ANYTHING BUT positive feedback for quite a while now, seller retaliation is now impossible(short of email threats of violence...).


No, I understand there have been changes to ebay policy over the years. It has been quite a while since I bid on anything on ebay. I have never sold, and only bought a few items when I realized the system was flawed. Theoretically, there would be no reason for a seller to wait for me to post feedback if he has my money in hand, in the time agreed upon. My problem back then was, sellers would wait to see what feedback you left, before leaving feedback for you. It was an "I'll leave you good feedback if you leave some for me" type of system. If the system was perfect, there would be no questions as to whether the item received is the same as described in the listing. I know that's not the case in a lot of the auctions. All I have to do is read some of the threads in this forum to realize that. And I understand bidders (bidiots, great term) can be just as dishonest. I love a good auction, but now only bid at live ones where I can hold the item in my hand and preview it, and can see both the seller and the other bidders. And for the record, I had no bad deals with ebay sellers when I was using that service.
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bibd's Avatar
Canada
838 Posts
 Posted 06/15/2010  2:03 pm  Show Profile   Bookmark this reply Add bibd to your friends list Get a Link to this Reply
I can definitely see your point, SuperDave. You state your case well. While I used to get miffed at delayed feedback given to me as a buyer, I am coming around.

I think my "problem" is that I've had nearly a hundred great transactions in a row as a buyer. And I'm not a "bidiot" -- I'm very reasonable and almost always happy. As an example, I bought a key-date Lincoln one time and it took over a month to get here -- I just kept patiently waiting and when it arrived I left perfect feedback. The seller seemed amazed at how patient I was.

I realize that you (as a seller) have no reason to trust me (the buyer) beforehand as being a good honest guy. But let me throw this out there: the buyer has no reason to trust that you'll honour your policy. If it takes a seller a year to make a transaction right, when does the feedback waiting game stop?

I guess most of us here on CCF (and definitely you guys Scooby and SuperDave) aren't the problem. We complete so many transactions on here smoothly with no formal feedback system. You gotta love CCF!
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Stunet's Avatar
United States
211 Posts
 Posted 06/15/2010  2:38 pm  Show Profile   Bookmark this reply Add Stunet to your friends list Get a Link to this Reply

Quote:
I've already had to eat the cost of insurance and Delivery Confirmation for all auctions, regardless of selling price. I've been DSR-dinged for First Class Mail delivery times, so I upgrade many sales to Priority at my own expense.

Just thought I'd offer a contrasting viewpoint.


SuperDave, as usual shows insight.

Used to be ebay would allow sellers to charge handling/shipping/insurance. You could charge enough to pay for all that. Then ebay started putting up error messages when you listed. Scared everyone into low shipping costs or absorbing it into the item sale.

Today I shipped a few mint sets. It cost me $10.70 for the flatrate box (2lb 3oz) plus the packing materials. The guy complained because I charged him $6. It took three emails to convince him he was getting a shipping deal on his combined items. (no longer light enough for cheap first class).

As for Feedback. I wait until the buyer adds theirs. I can think of no worse situation than rewarding positive feedback to a buyer who then turns around and decides the package didn't arrive - or it was damaged in shipping.

BTW I can't tell you how many times I have had to deal the "Damaged in Shipping" buyers. I always offer a refund, or in one case explained the Fedex insurance policy, only to hear they prefer to keep the item. It never seems damaged enough to call the shipper for an insurance claim.

Thanks for letting me rant.

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