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 Replies: 15 / Views: 1,948 |
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Pillar of the Community
United States
539 Posts |
First some quick background. I've been on ebay for a whole lot of years. I've purchased hundreds of things. I've been mildly disappointed before and I have never left a negative feedback. I have not even left a neutral feedback, I simply didn't leave anything when I felt neutral about a transaction. Now, I have this transaction in front of me. I won the item on the 16th of October and paid for it within hours of winning. I received only the standard communication from ebay - meaning nothing extra from the seller. I did not get an email saying my item had shipped nor was there a tracking number posted up. The item said delivery between 10/21 and 10/27. Ok, here is where gets interesting (I guess). The 27th comes and no item. I send a note via ebay to the seller asking for status. 3 days come and go and nothing.No email reply, no item! So I send a second note on the 30th. Today the item arrived (Nov 1). I never heard from the seller, not a peep. the item was postmarked the 27th (the day it was supposed to have arrived and the day I sent my first communication, 11 days after I paid for it. So what feedback should I leave or should I just let it go. I read some of his past feedback and this is not a new comment. Do I 'pig pile' on or do I let it go. I did get my item and I'm happy about that. I should add: the item was barely protected. I'm actually surprised it made it at all through the USPS system thoughts? Edited by weavus135
11/01/2010 10:08 pm
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Pillar of the Community
United States
591 Posts |
Well personally I'd leave positive/neutral as you did get the item. Then let the seller have it via the star system. no reason for 4 stars if your not happy
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Pillar of the Community
United States
1659 Posts |
I've had this kind of thing happen to me in the past and it is annoying, but as long as I did eventually receive the item and it was as described, I usually just let it go.
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Pillar of the Community
United States
564 Posts |
I would not give 5 stars!! You were the owner of the item once you paid for it. As a seller it's your job to get the object to it's new owner in the timeline outlined in the original purchase agreement. I would give him 3 stars...maybe... I HATE it when sellers hold my property!!
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Bedrock of the Community
United States
10982 Posts |
Positive feedback for sure. On Communication and Shipping time: 3 Stars tops. That is what DSR (Detailed Seller Ratings) are for:
"These ratings provide more details about this member's performance as a seller. Five stars is the highest rating, and one star is the lowest rating."
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Rest in Peace
United States
5375 Posts |
He may have had some issues going on, but if I do I always let my buyers know. Zero communication and poor packaging is unacceptable. I'd leave a neutral but be willing to change it if they send you a good explanation. Is it a big time seller (30000 FB or something)? Chances are they just messed up in that case, but if its a small time seller its POSSIBLE something is going on. I treat other people respectfully as a seller, and I would like the same as a buyer.
Edited by coinguybrian
11/02/2010 4:23 pm
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Valued Member
Philippines
386 Posts |
Quote:
He may have had some issues going on, but if I do I always let my buyers know. Zero communication and poor packaging is unacceptable. I'd leave a neutral but be willing to change it if they send you a good explanation. Is it a big time seller (30000 FB or something)? Chances are they just messed up in that case, but if its a small time seller its POSSIBLE something is going on. I treat other people respectfully as a seller, and I would like the same as a buyer  Let the others know. Maybe this seller will realized the mistake he is doing to others and make it a point to correct it then. |
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Pillar of the Community
United States
1534 Posts |
Quote:
I've had this kind of thing happen to me in the past and it is annoying, but as long as I did eventually receive the item and it was as described, I usually just let it go. |
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New Member
United States
14 Posts |
Things happen, however, there is NO excuse for no communication. Positive feedback because you did get what you purchased. Stars as they are in truth. Shipping no more than 3 the rest according to reality.
SurvivEars
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Valued Member
United States
408 Posts |
Positive on the feedback, maximum of 3 on the stars and "no communication, slow
shipping and poor packaging" in the comments section of the feedback.
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Pillar of the Community
 United States
539 Posts |
thanks all. took the advice. I gave positive feedback but low stars on shipment and communication. Interestingly he had not given any feedback to me (even though I paid within 25 minutes of auction close) as of yet. I suspect he won't if he can interpolate the DSR I gave. I wasn't cruel - just honest as you all advised.
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Pillar of the Community
Canada
838 Posts |
I'd have given 2 stars on speed of shipment, and 4 or 5 on the rest.
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Valued Member
United States
374 Posts |
I had the same thing happen last week. I gave positive Feedback. stars he got low ratings for shipping handling. Then I got the extra message from ebay asking for more information on my transaction. I let him have it and said I would never buy from again. |
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Bedrock of the Community
United States
14454 Posts |
Quote:
Interestingly he had not given any feedback to me (even though I paid within 25 minutes of auction close) as of yet. allot of sellers will wait a few weeks or even a month to give feedback to each person they have dealt with because if you sell allot it could take up a good bit of time to do with each transaction, so they just sit down once a week or so and do them all at one time |
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Valued Member
United States
250 Posts |
Sometimes, I think you have to be careful when you see an estimated delivery timeframe, unless it is specifically noted by the seller. No excuse for lack of communication at all. However, I think ebay is now adding the estimated time on delivery, not necesarily the seller. I also think based on ebay's rating system, 3 stars is pretty tough. 3 stars equates to a 60% rating. Without actually seeing the listing, I think it is also difficult to make a fair assessment of the transaction. Just my thoughts. |
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Valued Member
United States
123 Posts |
If your happy with the item and it was as described there really isn't any reason for a negative feedback.The star system is where the communication and delivery time comes into play. When this happens to me I only drop the rating one star as that hurts enough for them to get the message.
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Replies: 15 / Views: 1,948 |
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Posted 11/01/2010 10:46 pm
