US Mint Owns Up To Mistake Email - Coin Community Forum

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Author	Replies: 5 / Views: 1,352
mkfarm Pillar of the Community United States 667 Posts	Posted 11/16/2010 6:28 pm Dear United States Mint Customer, This e-mail is a follow-up to the one you received last week which erroneously indicated that the United States Mint cancelled your order for certain products. Since sending that e-mail, we determined that the erroneous e-mail was not due to a computer glitch. It was our fault, we take full responsibility for it, and we apologize again for any inconvenience and confusion that it may have caused. The United States Mint took this issue very seriously. Our employees worked diligently throughout the weekend, and we are now confident that we have corrected the error by reinstating all affected orders. Additionally, we have taken measures to ensure that this type of error does not happen again. Accordingly, you will be seeing the normal flow of communications from the United States Mint associated with the fulfillment of your order. United States Mint Customer Service Center Report this Post to the Staff

fcrazo Pillar of the Community United States 651 Posts	Posted 11/16/2010 7:05 pm Kudos to the US Mint. Report this Post to the Staff
okiepb Pillar of the Community United States 1213 Posts	Posted 11/16/2010 10:06 pm Yup, I got mine about 30 mins ago. It is about time they stood up & admitted their problems. Report this Post to the Staff
clairhardesty Pillar of the Community United States 1027 Posts	Posted 11/17/2010 11:34 am They still have not turned the My Account pages back on yet. It was a very nice change to see someone take responsibility but they still did not really tell us what happened. I still think it had something to do with entering subscription orders so early, which is something they had not done before. It is not clear why they mucked with our access to our My Account pages. What is on there, that if we touch, will mess things up again? Report this Post to the Staff
clairhardesty Pillar of the Community United States 1027 Posts	Posted 11/17/2010 2:43 pm Well, they just entered my 2010 circulating quarters set subscription (two days before on sale date, like they had been doing before last week's fiasco) and the My Account page is back. The subscription page for the product now says that it will start with the 2011 year set, so it looks like they have set things up so that as soon as they start turning subscriptions into orders that new subscription orders go to the next year, which makes sense. Report this Post to the Staff
canadanz Valued Member United States 273 Posts	Posted 11/17/2010 6:51 pm Good for them. Should've been done a LOT sooner though... like, 2 or 3 minutes after they realized the first emails had gone out in error. Report this Post to the Staff
	Replies: 5 / Views: 1,352

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