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Returns To The Ram

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Author Previous TopicReplies: 3 / Views: 2,972Next Topic  
Pillar of the Community

United States
891 Posts
 Posted 09/07/2006  4:49 pm Show Profile   Bookmark this topic Add Southern Yankee to your friends list Get a Link to this Message Number of Subscribers
Hi all, Just got my 2006 & 2007 Kangaroo proofs in the mail today. Those are some pretty coins. I really like them. The one thing I don't like is plastic specks on the 2007. It's gotta go back. I was wondering if anyone can help me out with the return policy. From what I read it sounds like what the usmint does. Returns the money and have to order a new one. That's cool. The questions I have are do they refund shipping costs. I have the address from the website that is for damaged coins. I'm assuming that this is a damaged coin. The address says Australia wide only. What are they referring to? Any help would be appreciated.
Pillar of the Community
Australia
853 Posts
 Posted 09/07/2006  9:26 pm  Show Profile   Bookmark this reply Add Bigfella to your friends list Get a Link to this Reply
Hi there Southern Yankee....I rang the mint for you....send the coin with a signed letter advising the problem with the coin and that you want a replacement and your address. There is a replied paid address...which should mean you pay nothing and the RAM foots the bill (dunno if this will work in the USA).

Address is

Reply Paid 79230
Direct Sales
Royal Australian Mint
Locked Bag 31
Kingston 2604
Australia


Hope this helps
Pillar of the Community
United States
891 Posts
 Posted 09/08/2006  06:05 am  Show Profile   Bookmark this reply Add Southern Yankee to your friends list Get a Link to this Reply
Thanks Bigfella, I really do appreiciate your help. Hopefully the return will go as quick as the original order. It only took 18 days from the time of the order to reach my mailbox. That was a nice surprise. At least I get to look at my 2006 until the 2007 returns. Thanks again Bigfella.
Pillar of the Community
Australia
853 Posts
 Posted 09/09/2006  9:42 pm  Show Profile   Bookmark this reply Add Bigfella to your friends list Get a Link to this Reply
Your welcome
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