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I Just Got 3 1 Star Dsr's On Item As Described For Nothing

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Rest in Peace
coinguybrian's Avatar
United States
5375 Posts
 Posted 07/20/2011  10:24 am Show Profile   Bookmark this topic Add coinguybrian to your friends list Get a Link to this Message Number of Subscribers
Had a problem with postal theft, communicated with buyer fully, gave refund in a timely manner....now because of this clueless buyer I have no chance of being 'top rated' for a long long time. Buyer left positive feedback but I got THREE low DSR's for one transaction in the item as described category. Is there anything I can do about this at all? ebay is no help.
Valued Member
NPCoin's Avatar
United States
108 Posts
 Posted 07/20/2011  12:27 pm  Show Profile   Bookmark this reply Add NPCoin to your friends list Get a Link to this Reply
Quite honestly, start placing some of your eggs in another basket.

I utilize eBid as well as ebay. You can pay a flat one-time fee to list auctions with no further fees unless you choose certain "add-ons" (highlighted & bold listing, top of page listings, gallery, etc). The FVF is only 2% for gallery image, and 0% for just basic listing.

Sure, it may take a bit longer to sell an item, but as you begin to build a reputation, you will sell faster. You may also import your feedback from other venues such as ebay and Amazon through Repatoo.

I now only put my "signature" product on ebay now. Once in a while I'll throw some junk silver or other items on ebay just to quickly dispose of them. Obviously, there is a much greater exposure on ebay, but that exposure in no way indicates that you will receive even FMV for your sales.

Everybody wants everything immediately nowadays...even profit. Running a business takes time and patience. The investment is exactly that: an investment. An acceptable profit margin is said to be 6% per annum while an exceptional margin would be 12%.

It takes time to first begin meeting your profit margin when you first start out. Even if you move some of your items to another venue, do not become discouraged because they do not sell immediately "like at ebay".

Furthermore, "Top-rated" is over-rated. My sales do not change when my sales "quota" is not met to keep the "Top-rated" status. I have been "Top-rated" off and on throughout the past 18 months on ebay. In some cases, I tend to do more sales when I am not "Top-rated" and get more reasonable offers on my BINs.

With regards to DSRs, I really cannot speak from experience as a seller. But, as a buyer, I rely more on feedback than I do DSRs. When I see feedback which is all praise, yet there are low DSR ratings, I figure that some idiot(s) didn't know how to click the stars. But, that's just me.

Again, put some of your eggs in another basket. ebay is neither the entirety of the internet nor the world. You have options.
Rest in Peace
coinguybrian's Avatar
United States
5375 Posts
 Posted 07/20/2011  3:27 pm  Show Profile   Bookmark this reply Add coinguybrian to your friends list Get a Link to this Reply
It's not so much the top rated as the whole 'below standard' BS that keeps popping up, limiting search visibility, etc.
Rest in Peace
coinguybrian's Avatar
United States
5375 Posts
 Posted 07/30/2011  8:12 pm  Show Profile   Bookmark this reply Add coinguybrian to your friends list Get a Link to this Reply
Can anyone believe this? I called the people who left it up and it was just a silly mistake, THEY called ebay to ask to remove it, and ebay refuses!
Formerly nancyc
Nevol's Avatar
Australia
5385 Posts
 Posted 07/31/2011  01:40 am  Show Profile   Bookmark this reply Add Nevol to your friends list Get a Link to this Reply
I don't take any notice of the DSR ratings, just the overall feedback percentage received. But, as I've only ever sold one item on ebay, I may not be aware of the particular type of problem you're having.

I do always leave DSR's, nearly always all 5's, but just don't think they're all that useful.
life is a mystery to be lived not a problem to be solved
Rest in Peace
coinguybrian's Avatar
United States
5375 Posts
 Posted 07/31/2011  1:38 pm  Show Profile   Bookmark this reply Add coinguybrian to your friends list Get a Link to this Reply
I agree, but since ebay gauges your seller rating solely on them, they've become pretty important in that way. And by the way, I didn't mean to ignore your post NPcoin...was just very upset about this happening. Good advice.

Basically, these people left me 1 stars in the 'item as described' category which fouled up my low percentage of bad ratings (like I said before, you're only permitted ONE PERCENT low in this category to supposedly be 'above standard' which is ridiculous). This was after good communication and a refund for items not showing up. Apparently they are newbies and called ebay in confusion after I refunded who told them to leave no stars for item as described because it didn't show up, but the ebay rep must have worded it poorly because the buyer interpreted this as 'leave one star' and did as much. I talked to the husband of the woman who left the ratings and he told me all about their experience with ebay. Anyway, he was quite apologetic and obviously had no idea that this was a serious issue and would potentially cost me money in fees and less exposure, etc.

He personally called ebay and told them it was an error on their part, but they refused to remove the feedback because it was positive!
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