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 Replies: 26 / Views: 4,143 |
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Pillar of the Community
United States
1665 Posts |
Did he have a 65 listed at the same time your 66 was up?
Links, please.
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Bedrock of the Community
United States
10045 Posts |
Quote:
I don't know whether it was an innocent mistake ( though IMO that seems rather doubtful ) While I've only sold coins on CCF, and probably at much less volume than many ebay sellers--even I made an error, sending another buyer the wrong coin.  The difference was--I caught my mistake before shipping to the second buyer, sending a similar coin plus a bonus coin to cover my mistake.  So, whoever made the mistake should cover it themselves. |
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Pillar of the Community
 United States
500 Posts |
Quote:
Did he have a 65 listed at the same time your 66 was up?
Links, please. Not on ebay. But many sellers list on many other sites, or sell at shows or their shop etc., so that doesn't mean anything to the voracity. I am not going to get into posting links and specifics as it is the principle that matters, and I am now satisfied with the seller's make-up offer. But I haven't received the refund+, or the "compensation coin", yet so I'm not posting links. I just think ebay should cover more - and require more - of sellers when they screw up like this. The buyer should never be out a cent when the seller sends them the wrong item - accident or not.  |
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Pillar of the Community
Australia
7096 Posts |
Quote:I just think ebay should cover more - and require more - of sellers I think ebay hammers sellers a whole lot harder than buyers. It all started when they took away the ability to leave neg feedback for buyers. I have messed up and sent the wrong item in the past and my solution was to refund the buyer and let them keep the item, simple fast and painless for the buyer. I lost the item and the postage costs ,but hay it was my mistake and I wore it. I have also had one scummy buyer that wanted a discount or was going to leave me neg feedback. I saw no valid reason to offer a discount so I refused to be blackmailed and told the buyer this. I got a neg feedback and replied to it ( which is the ONLY way you can leave a neg comment on ebay) At the end of the day you will always have some sort of drama if you are not prepared to take it easy and be reasonable. It's only money and isn't worth the heartache or trauma in the end anyway. |
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Bedrock of the Community
13014 Posts |
Quote:I think ebay hammers sellers a whole lot harder than buyers. It all started when they took away the ability to leave neg feedback for buyers. I have messed up and sent the wrong item in the past and my solution was to refund the buyer and let them keep the item, simple fast and painless for the buyer. I lost the item and the postage costs ,but hay it was my mistake and I wore it. I have also had one scummy buyer that wanted a discount or was going to leave me neg feedback. I saw no valid reason to offer a discount so I refused to be blackmailed and told the buyer this. I got a neg feedback and replied to it ( which is the ONLY way you can leave a neg comment on ebay) At the end of the day you will always have some sort of drama if you are not prepared to take it easy and be reasonable. It's only money and isn't worth the heartache or trauma in the end anyway. If they emailed you through ebay you can actually report that and have it removed or them blocked from commenting on you. Feedback blackmail by buys is definitely against ebay rules and I would get in touch with ebay if you have the proof. Had someone try that on me but I got in touch with ebay first and it was handled |
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Pillar of the Community
United States
2335 Posts |
Quote:If Walmart sent me the wrong item I would also be mad and expect more than just a refund for the hassle! I obviously wouldn't leave the store with the wrong item if I bought it in person, or that would be partly MY FAULT. This was entirely the seller's fault. 100% So that is a poor analogy/example. I didn't get a lemon ( I can look past that ) but was sent the wrong item and that is beyond unprofessional. Let me clarify the Walmart(or Target, or whatever) analogy. You buy a boxed item & when you get home find a part of your item is missing from the box. Someobody somewhere in the supply chain made a mistake. Am I misinterpreting your statements or do you believe that an honest mistake made by someone you have business dealings with is your opportunity to gain some sort of concession? |
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Pillar of the Community
United States
500 Posts |
Quote:
Let me clarify the Walmart(or Target, or whatever) analogy. You buy a boxed item & when you get home find a part of your item is missing from the box. Someobody somewhere in the supply chain made a mistake.
Am I misinterpreting your statements or do you believe that an honest mistake made by someone you have business dealings with is your opportunity to gain some sort of concession? A problem like that is not Walmart's fault or liability. I would expect the manufacturer to send me a replacement part FREE OF CHARGE. If I had to send the item back for an exchange, then they should MINIMALLY pay the shipping both ways. My point is "as the WRONGED PARTY" I should not be out a cent for their mistake. Concession? Make that "DO RIGHT BY YOUR CUSTOMERS" and YES I do expect that from any business. When they screw up, restaurant managers often give you a free dessert or take some off your bill for the trouble. Same with stores - coupons or discounts on future purchases ( which is what this seller eventually did and IMO that was the proper course of action ). That is just good customer service and good business practice. And it is warranted when you screw up like this. Some folks "sense of fairness/ethics" makes me laugh. I was about the only one that objected to some bragging about "taking advantage of a seller's ignorance or mistake" in the BEST BUYS thread when several bragged about paying $1 for a coin worth hundreds that was put in a "$1 bin". I found that behaviour rather unethical and sleazy - it is akin to stealing hundreds from someone -IMO even if they don't know and you are technically not breaking the law it just isn't ethical. Yet here I am just asking to be treated fairly, and "not out any $" when a seller screws up my order badly - and I am being too demanding?  |
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Bedrock of the Community
United States
10284 Posts |
Quote:Quote:
Did he have a 65 listed at the same time your 66 was up?
Links, please. Quote:
What was the item number of the listing? I can't comment without further investigation. I am not going to get into posting links and specifics as it is the principle that matters, and I am now satisfied with the seller's make-up offer. But I haven't received the refund+, or the "compensation coin", yet so I'm not posting links. I just think ebay should cover more - and require more - of sellers when they screw up like this. The buyer should never be out a cent when the seller sends them the wrong item - accident or not. So I did some searching and investigation and found that you most likely bought this coin. Blast White 1943-D Mercury dime NGC MS66 FB Certified US Graded Coin item [eBayItem]350563907035[/eBayItem] 350563907035 Ended: May 11, 201219:13:14 PDT Sold For: US $50.00 Shipping: FREE - Expedited Shipping Seller kero8653 (13623) 100% feedbackOver 4400 positives in a row without a negative. 24,966 Feedback received I think it is a pretty sure bet this seller is going to make things right the best they can. This was simple, you send the coin back and they refund the postage insurance and purchase price. Return policy After receiving the item, contact seller within = 14 days Refund will be given as = Money back Return shipping = Buyer pays return shipping I am sure they will pay the return shipping since it was their mistake. I personally am going to watch this sellers feedback for your comment and rating. I think you let an honest mistake fester into something worse than it really is. Since you opened up this topic "I shouldn't have to pay the return shipping EITHER, ebay!" you must want some feedback on it as well. |
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Pillar of the Community
United States
2335 Posts |
Quote:
Concession? Make that "DO RIGHT BY YOUR CUSTOMERS" and YES I do expect that from any business. When they screw up, restaurant managers often give you a free dessert or take some off your bill for the trouble. Same with stores - coupons or discounts on future purchases ( which is what this seller eventually did and IMO that was the proper course of action ). That is just good customer service and good business practice. And it is warranted when you screw up like this. A business with good customer service can, & probably should, offer an incentive to retain a good reputation and keep a good customer. On the other hand, demanding a concession by threatening negative consequences in an attempt to gain a concession is the sign of a bad customer. Quote:
Yet here I am just asking to be treated fairly, and "not out any $" when a seller screws up my order badly - and I am being too demanding? You should be treated fairly. IMO that would include a refund of the purchase price & shipping. The impression I got was that you wanted to be treated more than fairly as evidenced by your repeated comments about being paid for your gas/time, nuisance fee, etc. Then to compound it you stated the following: Quote:
I am contemplating leaving negative feedback after I get my refund+s/h back. I have no idea where you might fall on the good/bad customer spectrum. The tone & content of your posts raised some questions for me. I apologize if you are offended by that. |
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Bedrock of the Community
United States
10284 Posts |
BuffalosRock ... I implore you to not leave this seller negative feedback as all they made was an honest mistake and an above and beyond offer to make things better than right. Don't be a part of the problem ebay has created by putting the sellers at the mercy of the buyers and allowing only buyers to be able to leave negative and neutral feedback. Treat others as you would like to be treated yourself. Ask yourself how you would like it if the situation was reversed. |
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Pillar of the Community
United States
500 Posts |
I have said I do not plan to leave neg feedback. And I did not and would not threaten to in order to "blackmail" someone into something. I'm positive he/she knew I wasn't happy, and eventually offered a reasonable "coupon" that did satisfied me. But no threats or insinuations were made - I just wrote HERE that I was considering it to warn other customers - since the whole story smelled funky to me. The whole "get more with honey" stuff though I find laughable, in most situations the squeaky wheel gets the grease, IMO, and those that bend over and take it are the marks/suckers in most situations. I don't treat people that way, but IMO most do! Your "guess" was incorrect on the coin/seller BTW, but again that isn't the point! I still believe that a wronged party deserves more than just a refund. I got more, so I am satisfied. I do treat others as I expect to be treated. I recently had to cancel an appointment just hours before it - due to work problems. But I sent the lady flowers and an apology card to make sure she knew it was not a blow-off situation and that I was genuinely sorry to have to cancel. It wasn't my fault, and I owed her nothing ( practically ) as cancelling both ways is rather common ( doc gets sick, dentist has a death in the family, whatever ) - but I felt it the classy way to treat her for the inconvenience. Now I am her favorite customer. LOL As I said, I would have sent a self-addressed pre-paid envelope and given a small bonus extra refund for the trouble - if it had been my mistake to send someone the wrong item. So yes, I expect that same kind of treatment in return - AND LIVE BY IT. I am the epitome of superb ebay customer, as I pay within a few seconds after any auction win, or "best offer" agreement, without fail. I don't like any flakiness/issues/ploys from the seller in return. |
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Pillar of the Community
United States
2335 Posts |
Quote:
I am reasonably satisfied as the seller finally offered me a decent discount on a future purchase, IMO because I let him know I wasn't happy with what he was shovelin Quote:
But no threats or insinuations were made I guess it isn't an insinuation when you flat out tell them you don't believe "what he was shovelin". Quote:
The whole "get more with honey" stuff though I find laughable, in most situations the squeaky wheel gets the grease, IMO, and those that bend over and take it are the marks/suckers in most situations. That pretty much sums up your tone & attitude from your first post. I have absolutely no respect for people that believe throwing a tantrum is the best way to get results. I owned & operated a successful plumbing business for 15 years. I don't mind admitting I had a few problems during that time that affected my customers. The customers that acted in a civil manner had their problem solved quickly & were treated fairly. The "squeaky wheels" were treated almost identically. The only difference was that the next time they had a plumbing problem they could call one of my competitors. |
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Pillar of the Community
United States
500 Posts |
I didn't insinuate I'd leave negative feedback - or use that as a threat. I just made it clear I didn't buy the "other guy" story.
Who said anything about throwing a tantrum? I just believe that those that bend over get messed-with. Being civil and professional doesn't preclude demanding fair and honest and professional treatment.
IMO, you are profiling me ALL WRONG. I am extremely civil and nice, but I am also wary of slicksters and BS. This had all the signs.
I had another seller email me saying he had unexpectedly been hospitalized since just before I won his auction. He said he'd send me the coin as soon as he got out of the Hospital and could. I wished him well. It took a couple weeks, but he sent me the coin and a sincere apology letter with it. I wrote him back to thank him for doing that. Some issues/problems are innocuous and innocent, others are not.
Stay classy my friends! or whatever that dushr in the Dos Equis beer commercial says. LOL
Edited by BuffalosRock
05/24/2012 2:03 pm
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Valued Member
United States
80 Posts |
My Two Cents is it sounds like Buffalo wasn't throwing a tantrum. He was simply saying ebay should require a seller to refund return postage when the item received is not the one that was advertised. Personally I agree. If the seller makes the mistake he should make the buyer whole. That said from what I can tell ebay and Paypal do not require sellers to refund the return postage. But in this case it sounds like the seller did the right thing anyway, so no harm no foul. |
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Bedrock of the Community
United States
10284 Posts |
Quote:
Your "guess" was incorrect on the coin/seller BTW, but again that isn't the point! I know for a fact that this is the coin you bought [eBayItem]350563907035[/eBayItem]. It was not a guess. Blast White 1943-D Mercury dime NGC MS66 FB Certified US Graded Coin ebay Item 350563907035 seller kero8653 buckeyekev63 bidder |
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Replies: 26 / Views: 4,143 |
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Posted 05/18/2012 6:35 pm
