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 Replies: 290 / Views: 34,450 |
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Pillar of the Community
Canada
867 Posts |
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...If you accept an order and send a confirmation, then you fill that order. You do not send an impersonal form e-mail 2 weeks later reducing the order because of a 'policy change'... Well CC-Ottawa, I completely disagree. If you're the mint that's exactly what you do...  |
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Pillar of the Community
Canada
3690 Posts |
Maybe later I'll see the humour in that comment Moose.
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CCF Master Historian of USA Commemoratives
 United States
12279 Posts |
It certainly is disappointing to see the Mint apply a new policy retroactively to existing orders. It just doesn't seem like a good business practice. I could almost see it for a case where a particular coin is very quickly and unexpectedly sold out due to a large number of multi-coin orders (e.g., 5 or more coins) and the RCM wants to ensure the coin's availability to a wider audience. But to limit a circulation coin? I just don't see it. Collecting history one coin or medal at a time! (c) commems. All rights reserved.
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Valued Member
Canada
480 Posts |
@CC-Ottawa - I have to agree with you here. That is horrible business. After an order is placed and confirmed there should be no reason for the change especially if it's not a matter of having them in stock but a matter of policy change. They should honour the order and post a note for any future orders.
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Rest in Peace
Canada
1360 Posts |
if you accept my thoughts on it - The policy has been in place for years. The earliest I remember was the first 20/4/20 with a maximum of 3 coins - it was quickly discovered you could get around that with multiple email addresses. To avoid that non-sense, the reps were permitted to offer more than the minimum to the m/c members. I took advantage of that many times. What they are now doing is going back to their original policy. I don't know if the multiple emails will work, but either way, if you don't like the policy....stay away from the store. (I'll never visit an Ikea again!)
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Pillar of the Community
Canada
3690 Posts |
@ Commems that is my thinking too. They didn't place a total limit on the number 5 packs that they would sell. In the past, the website has stated 60k packs or some other number but I don't see that here.
The mint received lots of complaints that the 5 packs sold out too quickly and their response is to reduce the numbers on confirmed orders? They could simple have produced more packs to meet the demand but they chose to alienate some of their best customers.
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Valued Member
Canada
414 Posts |
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I received a form e-mail from my rep today about Mint changing it's policy on circulation packs to cut back to 3 per household.
So far I'm resisting the urge to changemy policy to cancel all of my outstanding orders. I placed my order and it was confirmed 17 days ago and they change it now? I really don't know if I would accept such customer service from any other retailer or if I will take it from the Mint. I agree CC. As I mentioned Monday I had written an email to my rep expressing my frustrations after hearing about the new limits on circulation packs. Well, now 3 days later I still have not received any sort of response or acknowledgment that he even read my email. Now here is the worst part, that was Monday, and for the first time since I've had a rep I did not receive the pre-MasterClub release email on Tuesday! Did I "burn my bridges" by simply voicing my opinion? To put this lightly, I am very upset, especially if this how the RCM treats their loyal customers and the collectors that support their business. |
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Moderator
Canada
10458 Posts |
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You can use the "Flip Coin" button that is under the reverse image to get a look at the obverse of the coin. Oh the irony of seeing that in the NCLT forum... one would assume there is no pun intended... "Discovery follows discovery, each both raising and answering questions, each ending a long search, and each providing the new instruments for a new search." -- J. Robert OppenheimerContent of this post is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License. See: http://creativecommons.org/licenses...0/deed.en_USMy eBay store
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Pillar of the Community
Canada
3690 Posts |
I did get a response from my rep and though it was completely dissatisfying, I'll give him credit for taking the time to type something out. Perhaps your rep is on vacation? But now I have to wonder why I need a rep. About the only remaining advantage to having a rep was increased limits. I can order on line faster than I can contact him to order for me. None of the coins sell out in pre MC release and this month I even received the hard copy catalogue before the pre release e-mail. With the exception of these circulation packs, I can get as many of any coin that I want (usually at a discount) from other sources. And even with these circulation coins, I can get rolls of them at my bank. There will be literally millions of them minted. Add to that, how can I trust that any future confirmed order will be filled? Clearly, the Mint can change my confirmed order on a whim so why should I believe they won't do it again? Fool me once, shame on you. Fool me twice, shame on me. Ya I know, build a bridge and get over it.  |
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CCF Master Historian of USA Commemoratives
United States
12279 Posts |
Quote:
You can use the "Flip Coin" button that is under the reverse image to get a look at the obverse of the coin. Quote:
Oh the irony of seeing that in the NCLT forum... one would assume there is no pun intended... As I typed that response, the pun never even occurred to me.  Collecting history one coin or medal at a time! (c) commems. All rights reserved.
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Rest in Peace
Canada
1360 Posts |
Coincidentally, Today's post brought me my 3 sets of 5 Lucky Loonies. Unfortunately, one of my usual 'receivers of gifts' will go without this round, unless of course, I give her mine!
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Pillar of the Community
Canada
867 Posts |
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Maybe later I'll see the humour in that comment Moose. @ CCSorry CC! I didn't mean to make light of the shabby way you and many others have been treated by our favourite Crown Corporation. It would appear that the mint's mission to to go backwards (as Dcadon pointed out) , instead of improving the way they deal with their best customers. Here are some of examples. 1) We used receive the tracking numbers in our shipping confirmation emails from the mint. These disappeared a few years ago, and now we have to waste our time and that of the mint employees', having to call to obtain them. 2) MC members were assigned a designated mint representative to help us order coins early and obtain more than official limits. This appears to be no longer the case. 3) Mint reps are not provided with much information about new releases and cannot give customers much help. They are not able to help with anything to do with delayed shipping. Their main purpose appears to be to pump up sales. 4) In the past, when we ordered via a rep, we would be able to at least see our orders on our online Order history page. For now, this is no longer the case. Now we see a message on the page informing us: Information about orders placed offline:
Note: Orders not submitted on http://www.mint.ca site will not appear in your "order history". We are working towards having all orders listed under your order history to better serve you. To inquire about orders not listed in your order history please contact our Customer Solution Centre: 1-800-267-1871 (Canada) / 1-800-268-6468 (US) / (613) 954-2626 (International).I can only hope the the folks ruining the mint will wake up and take the necessary steps to improve. I am not holding my breath. So now CC, do you see the humour in my facetious comment?  P.S. I have it on good authority that by the end of the year the mint will be taking down their website and closing their call center completely. All orders will have to be made by snail mail to help out our other favourite Crown Corporation, the financially struggling Canada Post!  Edited by NuMoosematist
01/30/2014 7:39 pm
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Pillar of the Community
Canada
3690 Posts |
Still drives me nuts that they don't give tracking info or shipping notification anymore. I came home today to again find a RCM parcel hanging out of my mailbox, just sitting there waiting for anyone walking by the house to take it. Sometimes those boxes have $50-80 worth of coins and they are coming via xpresspost. I have no idea why they don't require signatures but since I don't know they are coming, I can't even be on the look out for them nor would I know if they did go missing. Thank goodness CP is probably going to solve that problem.  Quote:
4) In the past, when we ordered via a rep, we would be able to at least see our orders on our online Order history page.
In quizzing my rep today, he told me that the missing orders on the website problem is now encompassing all orders no matter how they are placed including directly from the website. I have no way of confirming that but that's what he said when I noted that I couldn't access the LL order because it was placed through him. And then he through out that there is no timetable to correct the problem but he expects that it will be quite awhile before we see orders on the website again. Incredible. Still looking for the humour.  |
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Pillar of the Community
Canada
2124 Posts |
CC-Ottawa: In fact, RCM and almost (or all) dealers have a policy that says that even if you order 100 times the same item, they reserve the right to cancel them, and just sell you one in order to be able to sell to other customers. |
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Pillar of the Community
Canada
3690 Posts |
You are referring to the terms and conditions of sale. And yes almost every business has terms that allow them to modify order quantities or outright cancel orders. Incidentally, the Mint also reserve the right to changes prices and I think it would be very interest to see the reaction if they did that. The point is, having wide reaching terms doesn't mean that it's always good business practice to exercise them. Add to that the casual means in which they handled this - they literally notified me of the order change a couple of hours before the coins arrived at my doorstep - and this becomes very distasteful. T&Cs are nothing new. What is new, is the Mint changing large numbers of orders on a whim weeks after they were confirmed. In any case, I apologize for jacking this thread. It's a bit unfortunate we've gotten away from talking about the coins released in January. Time to let it go here and take it up with the RCM directly. |
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Posted 01/30/2014 10:36 am
