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 Replies: 30 / Views: 5,642 |
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Pillar of the Community
Canada
3690 Posts |
Just received an e-mail from the mint acknowledging the shipping delays and vowing to reduce or prevent such delays in the future.
It doesn't help a lot but does at least show they understand that there is a problem.
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Pillar of the Community
Canada
567 Posts |
Yup, just got mine. In response to delivery delays on your recent order The Royal Canadian Mint is currently experiencing record demand for its Numismatic coins. I apologize for the delay in shipping your product and any disappointment that may have resulted. We are currently taking steps to prevent similar situations from occurring in the future and hope that the wait will have been worthwhile. We have twenty sell-outs in record time including the Aster with Venetian Glass Bumble Bee - $20 Fine Silver Coin, the R.M.S. Titanic - $10 Fine Silver Coin, and the Dinosaur - 25-Cent Coloured Glow-in-the-dark Coin. We pride ourselves on innovation, craftsmanship and customer service at the Royal Canadian Mint and attribute this focus on the successes we are currently experiencing. However, we also recognize the importance of ensuring a positive customer experience in all of our dealings regardless of the demand for our product. We expect that your order will ship in the coming weeks and thank you for your patience and continued patronage. Sincerely, Michael G. R. Jones Director, E-Commerce & Direct Sales Numismatic Business Line |
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Pillar of the Community
Canada
663 Posts |
For a moment I thought I sent a scathing letter to the Mint and got a reply. Well, at least the Mint has acknowledged the problem and hopefully things will be back to normal. But I'm still waiting for my dino, bird, and bumblebee coins after soooo many weeks.  |
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Pillar of the Community
 Canada
3690 Posts |
Oh darn. And here I thought I was special...or maybe we're all special?  At least you're braver than me jpaiva83. I was afraid to copy/paste for fear of the sticky.  |
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Valued Member
Canada
315 Posts |
I'm feeling I'm not special :(
:)
Edited by unclekim
05/28/2012 5:07 pm
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Pillar of the Community
Canada
663 Posts |
What's a sticky?  |
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Pillar of the Community
Canada
3690 Posts |
Quote:
What's a sticky? No, not that roller thing that Vince sells on TV. That's the schticky! At the top of the forum post...the sticky MUST READ. |
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Valued Member
Canada
207 Posts |
Sad thing is, I almost automatically skip over stickies when reading a board.
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Pillar of the Community
Canada
663 Posts |
Ooohhh, thaaat sticky. I gotcha. Thanks.
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Pillar of the Community
United States
1002 Posts |
Just received that email from the RCM today. I believe it is related to the silver aster bee coin in my case. |
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Valued Member
Canada
55 Posts |
Got one too. Bumble bees for me.
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Valued Member
Canada
178 Posts |
Got the email a few minutes ago, when I started reading it I was expecting a coupon code or special offer on the next order due to the huge delays. Nope just an acknowledgement that they know about the delays.
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Valued Member
Canada
234 Posts |
Pretty weak response from the mint. In simpler terms it's them saying "we did a awesome job selling out coins... yet we suck with customer services." At least give some kind of discount or coupon code for people who have been put on hold.
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Pillar of the Community
Canada
590 Posts |
Quote:
Got the email a few minutes ago, when I started reading it I was expecting a coupon code or special offer on the next order due to the huge delays. Nope just an acknowledgement that they know about the delays. I was kind of surprised. Did not read like a sincere apology. Kind of got the impression this was all they were willing to do. We'll know that they are truly sincere if they ship our latest orders on time. I want my "Two Loons" on time! |
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Valued Member
Canada
396 Posts |
I didn't get an email, should I feel special or being left-out?
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Valued Member
Canada
316 Posts |
got mine too. I also was thinking free shipping on next order. no just, will try to ship in the next 4 to 6 weeks.
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Replies: 30 / Views: 5,642 |
Posted 05/28/2012 4:53 pm
