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 Replies: 39 / Views: 5,054 |
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Pillar of the Community
2087 Posts |
Perhaps I am having a bad day but I am really sick and tired of paying for an item immediately then getting no acknowledgement from the seller...some of the worst don't even notify that the item has been sent.
To cap it off they don't leave feedback until I do. I have three sellers currently( for camera equipment) who haven't left feed back. I have no idea why they are awaiting my feedback. I am at the point that I have decided if they can't leave feedback then I will either leave neutral feedback or no feedback in return
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Pillar of the Community
United States
1699 Posts |
As a buyer and a seller, I don't believe that the transaction is finished until the buyer notifies the seller of his/her being happy with it (feedback). If there Is an issue with shipping or the buyer isn't happy with the item, the buyer still has duties to perform with return shipping and finances. I don't believe feedback should only be left for speed of payment, especially in a case where a return is necessary. In this case, it wouldn't be fair to leave feedback for the seller before he or she can return the money to you, so I don't think it would be to the buyer, either, until the product is returned to the seller. In each case here, an early feedback would only be giving an opinion on half of the performance. I know many here have the opposite opinion and this is one of the many differing views of buyers and sellers on ebay. Edited by ErrorCoins222
10/07/2013 10:29 am
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Pillar of the Community
 2087 Posts |
Given ebay procedures on feedback, IMHO there is no point for a seller waiting for the buyers feedback) of the three sellers I had already left feedback for one ( three weeks ago) and nothing has been forth coming from the seller and this so far a too common an experience. checking eBays feedback policies...I am going to make a personal stand I am going to leave neutral feedback with the comment "at the time of writing no feedback has been given by the seller". Much of my trading is done in Europe and the consumer law is such that there is little to be gained waiting to see if the buyer is happy or not. By waiting for the buyers feedback it is just more likely feedback will never be left ( that has been my experience) Edited by austrokiwi
10/07/2013 11:22 am
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Moderator
 United States
23522 Posts |
As a seller, I have no recourse against you (the buyer). You can do basically whatever you want to me, and it'll be up to me to prove what you did. Therefore, you're not getting Feedback from me until I'm sure you're not going to go psycho on me after I send you the purchase. Even if it has to be positive in designation, at least I can then put in some verbiage about how you behaved.
Why anyone leaves any feedback at all before a transaction is completed, escapes me. It makes no sense.
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Bedrock of the Community
13014 Posts |
Agreed with Dave and Error.
The transaction really isn't complete until the buyer does something to show theyre happy with it. If there was a separate feedback for payment time I would leave that, but if some buyer comes back with unreasonable demands and you have to turn it into a case why risk that feedback hurting your case. Feedback really means very little for a buyer anyway, it seems to be more of just an effort to keep their feedback honest which you lose with immediate feedback.
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Pillar of the Community
2087 Posts |
I repeat the people I am going to give neutral feed back :
- Don't acknowledge payment
- Don't inform when the parcel has been sent and
- wait till I give feed back to may be give feed back
Given the first two are just mouse clicks its pretty annoying. Some of my ebay purchases have been in 4 figures so at that level of spending I think the seller by not even acknowledging receipt of payment is pretty OFF!! ( tracking payments is not cheap! With 95% of coin sellers on ebay I always get feedback as soon as payment has been made or at the very least have receipt of payment acknowledged. {remember in Europe many of the ebay transactions are cash tranfers} |
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Bedrock of the Community
13014 Posts |
Does the Europe ebay have the tracking and everything in the system? If it doesn't then I definitely agree with you that just waiting around with no acknowledgement of anything hoping it shows up one day is unacceptable. |
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Pillar of the Community
2087 Posts |
Yes ebay here has tracking in the system.....The sellers that annoy me don't put in the tracking details. The tracking I was referring to is bank transfers. I recall getting worried about one €1550 payment. I didn't get any confirmatory email about the receipt of payment...so after 10 working days I was just about to talk to my bank so as to track the payment when DHL turned up with the coin......It was a rare coin and I was very relieved...but you can imagine. these situations don't happen often but when they do it is very irritating! |
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Bedrock of the Community
13014 Posts |
I can definitely understand frustration with that. I cant imagine why someone would send a rare coin without putting tracking in. I can kind of understand not sending a payment confirmation if you put the tracking in and ship it, but not doing either is just being lazy and asking for trouble. I would be a nervous wreck after 10 days of nothing as well
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Moderator
United States
23522 Posts |
I quite agree with your first two points, austrokiwi - those are ironclad expectations of a seller and dealbreakers regarding your satisfaction. However,I feel that your third point does not make intuitive sense, leaving feedback before I'm sure the buyer is completely satisfied with the transaction. Would you, as a buyer, leave me as a seller your feedback before you even got the coin?
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Pillar of the Community
United States
1291 Posts |
I guess I'll take the minority viewpoint on this thread and say that I hate it when I buy something on ebay and the seller won't give me a positive feedback until I post one for him. It just feels like I'm being held hostage and I liken it to buying something at Wal-mart and not having the cashier say "thank you" until I say something nice to him\her first. IMHO, if you pay for your item (and especially if you pay for it in a timely manner) you deserve positive acknowledgment of that responsible act - right now. I've been a seller on ebay for over 10 years and have never played that wait and see game. The feedbacks I leave are boring in their redundancy - "Super eBayer! Thanks for your fast payment! Your item will ship on MM/DD" - but it seems to work well for me and I think my customers appreciate it - at least if positive feedbacks and DSR ratings are any type of barometer. There have been 2 or 3 instances over the years that I was tardy in leaving a feedback and each time it happened I actually felt compelled to APOLOGIZE for the delay!! |
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Pillar of the Community
United States
1130 Posts |
I agree with Dave, baseball, and errorcoins. When I sell something, I don't leave feedback until the seller leaves me some. I have had to many buyers having a fit and requesting unreasonable demands.  I do see what you are saying on the tracking, but to be honest, if you left me neutral feedback simply because I didn't leave you feedback, I am going to be mad.  I also send my buyers a message saying something like "Just wondering if you have received your item yet. I will leave you good positive feedback as soon as you leave me some, or send me a message saying everything is okay. Thanks." The pitiful part is, is most of the time I don't even get a message back, so they don't even want feedback.  I like to wait at least a week after the tracking has said it was delivered to calculate profit. |
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Pillar of the Community
United States
4870 Posts |
Feedback hostaging is annoying. I can't really see any good reason for the seller to wait until you leave them feedback. Once payment is received then feedback should be left immediately. I can see one getting a negative after they see you left a positive for them. I am not sure what policies ebay has for retaliatory feedbacks. |
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Valued Member
United States
362 Posts |
Apparently some of you don't understand or like the way the bay is set up. I can't blame you but more on that in a moment. The system is set up so the only feedback for the buyer is that he or she pays according to the sellers terms, that's it. If the seller doesn't approve or like it they have the option to leave a addendum to the buyers feedback. The seller has the obligation to provide a decent description, adequate terms for the sale and to follow through with the terms. Now with that said, I do agree that some changes to the bays feedback system be implemented. Some of which would include, automatic positive feedback left after fourteen days. Next would be buyers that have had a few disputes not be allowed to provide feedback for a set period of time. I'm also sure that you sellers have a few more ideas to add to it. So SsuperDdave, before you go all authoritarian on us, try to fix what is there before going on the "sellers get picked on" route.  Just sayin' Also for the record I tried selling on the bay and I got burned so that's why I don't do it anymore.  |
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Forum Dad
United States
24176 Posts |
Hostage feedback? Let's talk about that for a second.... As a buyer.... you can send me a hand drawn check cut out of orange construction paper written in crayon. Then tell me you just ran over my dog and have been hanging out with my wife. Then you can tell me you received an empty box in the mail and laugh all the way to the bank. Then you could try to sue me in small claims court. I STILL can't leave you negative feedback. I can't even leave a negative response as a positive. ebay will remove it. Now tell me who can hold who hostage again? |
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Pillar of the Community
United States
1130 Posts |
Quote:
the first feedback comment depends on who has the last task. The last task is proudly held by the Buyer. This is a quote from ebay explaining that the buyer has the last task of letting the seller know that everything is good, so they should leave feedback first. I agree with Bobby, and I think ebay should definitely add a kind of positive feedback system after 14 days or so to assure that both sides receive positive feedback. |
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Replies: 39 / Views: 5,054 |
Posted 10/07/2013 10:31 am
