Quote:What is the returns policy?
If you are not completely satisfied with your purchase , simply return it to us within 30 days. For defective products, returns are accepted for up to one year from your date of purchase. Depending on your indicated preference and/or product availability, we will gladly replace your purchase or provide you with a full refund.
Returns: Five Easy Steps
Call 1-800-267-1871 to request a Return Merchandise Authorization (RMA) number. This number will need to be included as part of your return package.
Ensure the product is in its original packaging (single coins and coin sets must be returned in their original display cases and outer protective boxes, along with their respective Certificates of Authenticity).
Include your packing slip or a short note indicating your name, customer number, complete mailing address and relevant order number with your return package.
Indicate if you would prefer a purchase replacement or a full refund.
Return your purchase by shipping via regular mail (*See Shipping & Reimbursement Guidelines below) to:
Royal Canadian Mint, PO Box 457, Stn A,
Ottawa, ON K1N 8V5 Canada
Returns: Shipping & Reimbursement Guidelines
Please be advised that the
Royal Canadian Mint is not responsible for returned purchases that are lost in the mail. Note: To ensure your return package does not get lost, consider choosing a carrier who provides the option of a tracking number, insurance or "signature required" shipping.
If you are returning a defective product and wish to be reimbursed at the regular mail rate, up to a maximum of $15 CDN, please include your Request Merchandise Authorization number and copy of the shipping receipt. Note: This reimbursement does not apply to non-defective product or additional incidentals like insurance.