I'm so upset after reading this, I just had to respond!! I am also a seller, and this is the most madding thing Ive read. I was under the impression, with tracking and signature confirmation of delivery, the seller was fully protected according to
ebay policy!! Why would anyone, employee or not, signed for a damaged package!! You'd want to dispute it with the post office, or like someone said, open it in front of a postal employee.
ebay should be aware that scams are routinely run by buyers. The case was probably, an auto decision by a computer somewhere, with no human looking at details. I would dispute this.
ebay should make the buyer, explain why they or agent signed for a damaged package!! This would be a very good scam to run. Has
ebay even looked to see if the buyer has a history of doing this? I would post on the
ebay seller forum about this issue. The link is on the
ebay site map. You'd think this is an instance where they'd do a curtesy refund.
It really starts to stink, when the guy switched to not as described. To get a refund, he has to return the coins with tracking, so he has proof they arrived. If this guys scam works, what's stopping sellers from claiming a return arrived empty? Thus not having to refund the buyer!!
For me, whoever signed for the deliver is the party stuck with it. Since they chose to accept damaged mail, without checking into it first!! When I first started to buy on
ebay, in my 2nd month, I had 2 envelopes arrive with bottom slits and no coin. These were $3 items so I didn't make a claim. One envelope was very strange, as all the packing material was still taped to inside of the envelope, it still puzzles me to this day.
I wish you the best of luck on this! I would try and talk to a live agent on this. Please keep us updAted, this is distressing to all sellers!!