Thanks for the replies so far.
SsuperDdave: Good suggestions. I'm American, just living in Japan so familiar with BBB. Right now Great Collections is trying to work with me to get a resolution, so will hold off on going that route for now.
As far as timing goes, it was reholdered in February, so more than enough time now to get it updated if they intended to do so.
Everest: It was the end of last week when I contacted them by email. It's been plenty of time to reply by now, and I'd think the words "fake" or "counterfeit" would get more attention. The photo discrepancy is in the non bolded lettering on the label. I cropped both mine and the NGC site's photo and blew it up in Photoshop, the letters in mine definitely seem to be a bit thicker. The person who accused it of being a fake was picking on the O in Mexico but I can see a thickness difference in quite a few letters. The difference in the way the hairlines appear is due to lighting and angle but that wouldn't affect the letters the same way.
Conder101: That's interesting if so, especially where they've adjusted the label font since the original was printed. I've never inquired with them specifically in this situation where the coin was already imaged and online in the database and it was reholdered. I did inquire that if I reholder a coin in an older slab without imaging if they would image it and put it in the database during reholder and they said yes.
Will keep an eye on this thread and certainly will try to remember to post the resolution once it's done.
Their QC isn't perfect for sure, I've seen maybe 3-4 coins at Heritage in the past 6 months that have had errors on the NGC labels, and that's only in the World and Ancient coin auctions, I don't look at the US coin auctions.
Edited by fish10ds
03/18/2015 2:44 pm