Cascade, I've always been a proactive person. Unfortunately most people come here and post a fake just to whine about how
ebay doesn't care, won't do anything, they just want their money, etc, etc. which several times a day I prove is crap.
Me, I see a problem, my reaction is not to whine, but to ask what I can do to help. I took a day out of my busy schedule to spend with an
ebay exec and calmly (without whining) explain the problems and now I can get things done. Usually within minutes.