New Master's Club

The Mint is hiring a Program Manager, Master's Club. Maybe some of you should apply, and give your Two Cents as to how this should be run. IMHO, one the requirements should be a numismatic collector. Most likely, they'll hire someone that has no clue about coin collectors.

https://www.linkedin.com/jobs2/view...iew-job-post

Program Manager, Masters Club

Reporting to the Senior Manager, Customer Marketing, Numismatics, the Program Manager, Masters Club, is responsible for the management of the Masters Club program—the Mint's customer loyalty program designed to engage, incent and reward top customers in the direct channel of the Numismatic business line.

This role is focused on driving engagement and revenue for the Numismatic Business Line. Following a comprehensive customer experience analysis and the design of a new program format, the incumbent will be responsible for the centralized planning, management and reporting of this program, being re-launched in 2015.

Essential Duties and Responsibilities
Day-to-day implementation and accountability for all aspects of the loyalty program, through:Working with internal stakeholders, external agencies and suppliers to execute program deliveryDelivery of benefits, including fulfilment of related product and staging events
Ensuring processes and systems are in place to properly account for membership and benefit eligibility

Managing external and internal communications (proactive & reactive) related to the program, ensuring alignment with overall RCM communication strategy
Managing inquiries and complaints through a well defined process across customer facing stakeholder groups
Managing program reporting and metrics, including measurement of program performance and customer activity
Evolving initial financial and operational targets for the program based on results and latest thinking; working with the Business Line, Analytics, Product and other stakeholders to determine what defines success
Ensuring compliance with regulations applicable to the loyalty program and RCM standards
Long-term thought leadership to create a leading customer loyalty experience, through:Commissioning market research, conducting benchmarking, overseeing internal data analytics, etc. to continue incorporating the voice of the customer in program evolution
Managing executive stakeholders to gain consensus and achieve buy-in
Ensuring the loyalty program customer experience aligns with RCM business and corporate strategy
Developing recommendations to continuously improve the loyalty program offering to ensure a strong value proposition across market segments and channelsAdjustments to existing program structure
Adjustments to existing benefits
Incorporations of new benefits based on solid business principles
Evaluating and, if applicable, leading the implementation of a points program
Active collaboration with stakeholders to ensure that program budgets are planned, managed, reported on and respected; provide regular updates and information to management, and upon request.
Other projects as deemed appropriate by Management.

Requirements
University degree in Marketing, Communications, Business, or related discipline or equivalent experience
Overall experience of minimum of 5 years, with 3 years of experience in a similar role (developing, managing or executing loyalty programs)
Success in managing cross-functional, internal and external groups to deliver meaningful results on time and within budget, with limited direction
Demonstrated success in project management, strategy development, operations, and business planning
Marketing experience a strong asset
Ability to manage a business with a multi-channel client base, multiple stake-holders and multiple technology partners
Strong communications skills, and ability to influence action in groups outside span of control
General understanding of web-based applications
Good understanding of CRM best practice and operational complexities of campaign management
Strong analytical skills, including strong data and financial analysis skills
Strong market research skills
Agency management experience an asset
Ability to present in front of executive or large audiences and ability to represent the RCM as an ambassador
Bilingualism preferred

While we appreciate all applications, only those selected for interview will be contacted.

The Royal Canadian Mint promotes equity in employment: As an equal opportunity employer, we welcome applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.

Sorry I didn't buy any $100 for $100 coins, but the last $20 for $20s and the $2.50 for the last circulation flag quarters are included in my MC totals. I'd assume even FV purchases count.

Thanks mts. Appreciate your posts. You keep us up to date. Always look forward to your posts.

mts lucky you!

I received an email that there is one in the mail for me. No charge , any news on so called collectors case ?

Good to hear, that loyal customers have been specially treated.

Congrats guys for the coin and cases.

There are a spot for the COA