RCM's 2016 Face Value Collector Case For 20-Pcs $20 For $20 + $25 For $25.

Just reading some of the Q&A on the Mint website concerning this case.

It seems the Mint is modifying the case - so now there will be two version - to address some of the complaints. Specifically,

"Yes we have addressed the known problems with the previous version of the box.

1) We will reprint the Canoe folders. Please call our call centre to let us know if yours doesn't fit and we will send you a new one that will fit.

2) We have added ribbons to the next round of manufactured boxes to prevent the tray from lifting too high; this will keep the coins from falling out."

They also suggest that you can replace the 'old' version with the 'new' version by call them.

I'm not convinced that the ribbon will help much. I find just carrying the case at anything but perfectly horizontal will dislodge the coins because the slots are just way too big.

Also, if the Mint knows there is a problem, why are they not actively recalling the inferior product. Seems a little shady to me. Add that to them removing the 7k limit on their production and this one has become rather distasteful.

They wont recall them, it would cost more then its worth to pay people for shipping the box back to them.

lets face it, the box most likely didn't cost them more then like $10 to have made, just my guess though.

I think they will ship you out a updated box if you bought one,for free, time will tell, I have one, I guess I need to contact them...

The mintage will be pretty much thrown out the window now since there will be god knows how many boxes floating around as there will be the old version and the new updated version.

I just got an email from my rep saying he wanted me to call him regarding the box.

My rep told me there were issues with the boxes and that I could send it back. New boxes are being made but won't ship out until summer.
Looks like they are trying to address the problem, at least for some people.

It's not a storage box, it's a display box. And if they sell it as limited to 7k, then it should have remained limited. If was made to demand than it should have stated that from the beginning. It's a simple question of integrity, or lack there of.

Of course a full display box should be better than 20 loose coins. The Mint knows this, that's why most subscriptions comes with a 'free' case. The difference here is that the display case was sold separately and not embedded in the price of the coins (sub).

Redzapsid, that is encouraging. Good on your rep for taking some initiative.

added - if I send mine back, and they don't ship the new one until July, I'll might lose my MC status.

Silveroid, you're missing the point. I, for one, bought this box because with the advertised mintage of 7,000, it set 7000 sets aside from the rest

Clearly, you are missing the point. They advertised a limited amount and than made more. If you are ok with that, that's up to you but the phrase "false advertising" comes to mind for me. You compared it to the master club box, which wasn't advertised as limited quantity and was free. Then you compared it to boxes that come with coins, again, not the same. If there was actually only 7000 boxes made, those 7000 sets would have value than a handful of $20 for $20s in a shoebox.
It's the principle. It's no different than making another 5000 glass ladybugs.

Yes, the difference in opinion, that for me "advertisement = say whatever do you want, just to sell it".

when it comes to collectible item like a Ladybug, the rules suppose to be very tight.
But here, limited amount of CAD30 box? Come on, they do not have to follow a thing, but the customers have to be thankful, that RCM thrown them a box, and up to us - to buy it or not.