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Paypal Account Disappeared On Ebay

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RPT's Avatar
United States
920 Posts
 Posted 10/11/2023  2:58 pm Show Profile   Bookmark this topic Add RPT to your friends list Get a Link to this Message Number of Subscribers
Yesterday I made an offer to a seller on a coin. The offer screen seemed much different than the last time I made and offer. For payment it only showed me a credit card I had in the account and not PayPal.

The offer was accepted and my card was charged. I still thought it was weird it didn't show me my PayPal.

I checked Payment Information and indeed my PayPal was gone.

This message is displayed.


Quote:
The ability to link a PayPal account is no longer available; however, any previously linked account remains active.

If you're unable to create or revise listings due to this update, disable the Require immediate payment with Buy lt Now option in the listing.


I talked to an ebay Rep who reiterated the above. I explained I'm not talking about a new account. My PayPal was always there and now gone.

She supposedly opened a ticket. I just looked and still no PayPal account in ebay.

Anyone else experiencing this issue?
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John1's Avatar
United States
56855 Posts
 Posted 10/11/2023  3:00 pm  Show Profile   Bookmark this reply Add John1 to your friends list Get a Link to this Reply
I have the same problem.
John1
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nfine's Avatar
United States
3467 Posts
 Posted 10/11/2023  3:22 pm  Show Profile   Bookmark this reply Add nfine to your friends list Get a Link to this Reply
I didn't have any trouble using PayPal this morning but I'm seeing items in the "Order" section of the summary page that are up to 2 years old. Looks like someone may have implemented some new code that wasn't tested thoroughly.
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jbuck's Avatar
United States
187446 Posts
 Posted 10/11/2023  3:30 pm  Show Profile   Bookmark this reply Add jbuck to your friends list Get a Link to this Reply
PayPal account still shows under my payments in ebay. If they take that away, I will have to start using virtual card numbers again. I do not use my real CC number online. I only use PayPal or G-Pay. If a vendor accepts neither I move on to the next one.
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datadragon's Avatar
United States
1648 Posts
 Posted 10/11/2023  3:31 pm  Show Profile   Check datadragon's eBay Listings Bookmark this reply Add datadragon to your friends list Get a Link to this Reply

Quote:
The ability to link a PayPal account is no longer available; however, any previously linked account remains active.

I talked to an ebay Rep who reiterated the above. I explained I'm not talking about a new account. My PayPal was always there and now gone.

She supposedly opened a ticket. I just looked and still no PayPal account in ebay.

Anyone else experiencing this issue?


No but not sure. I just checked my account and paypal was available as a payment option. I tried a checkout with a non coin and a coin item so its not a universal issue happening to everyone, and not specific to coin purchase. Hopefully your ticket will resolve the question of missing paypal since you mentioned you already had a existing paypal account.

However, ebay is switching from PayPal to Adyen and it says PayPal will remain as a payment option on ebay until July 2023, allowing plenty of time for sellers to transition to the new system. ebay says that "PayPal will remain an important partner".It seems that PayPal will continue to have a place on ebay, it will just be less prominent. https://www.salehoo.com/learn/ebay-...-with-paypal So I don't know if this means its going away for everyone shortly based on that and we all will just use the new Adyen system only for payments on ebay, or might remain as a secondary option to those who already had paypal linked in some cases is what needs to be found out and you just had an issue that will be resolved.


Quote:
PayPal account still shows under my payments in ebay. If they take that away, I will have to start using virtual card numbers again. I do not use my real CC number online. I only use PayPal or G-Pay. If a vendor accepts neither I move on to the next one.


@Jbuck, Adyen's customers include tech industry giants Uber, Netflix, and Spotify and would be ebays internal processor, so it should be ok if they move us all, but yes its typically much safer to keep credit card info off individual sites in other cases in event of a breach.
Edited by datadragon
10/11/2023 3:34 pm
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ijn1944's Avatar
United States
19108 Posts
 Posted 10/11/2023  4:49 pm  Show Profile   Bookmark this reply Add ijn1944 to your friends list Get a Link to this Reply
Interesting. I used PayPal this morning on ebay without issue.
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Coinfrog's Avatar
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94367 Posts
 Posted 10/11/2023  6:52 pm  Show Profile   Bookmark this reply Add Coinfrog to your friends list Get a Link to this Reply
Same here, used Paypal three times today without issue.
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RK55's Avatar
United States
2189 Posts
 Posted 10/11/2023  7:17 pm  Show Profile   Check RK55's eBay Listings Bookmark this reply Add RK55 to your friends list Get a Link to this Reply
This may be due to the immediate payment (auto pay) ebay implemented for best offer and auctions. It happened to me on a best offer. ebay is requesting a selected payment method" for Best Offer & Auctions.

I was able to select Pay Pal, but now every time I make an offer the "preferred payment" on file will take it out of Pay Pal, you have to delete preferred payment method and then put in how you want to pay the next time this screen pops up.

what I do now is delete the "preferred payment"on file after the transaction has cleared, then add my payment method on the next Offer. be careful they are now enrolling this on auction bidders, slowly but surely.

As a seller I was opted in and had no idea til I read it on the ebay forums. Most sellers have no idea they were enrolled in this. as a seller you have to go into buyer payment requirements and uncheck the two boxes marked ,

Require buyers to provide a payment method before they make an offer.
Require buyers to provide a payment method before they make a bid.

As a seller I unchecked these 2 boxes.

As a buyer I have to add and delete my preferred method of payment on file.

ebay enacted this due to complaints of non paying bidders and offers that were not paid immediately.

But, it has caused more problems, buyers who bid or make multiple offers cannot get combined shipping as each winning bid or offer from the same seller is paid at auction end or when seller accepts offer.

I suggest checking the ebay community forum to read more about the problems this is causing.

Not all sellers have been opted in yet (by ebay) on best offers and auctions, but it is coming.

what I had noticed on my selling side is that I was not getting a lot of snipe bids as auctions ended.. I guess buyers were hitting the back button when they saw the new "auto pay" requirement.

The worst part of this is you enter a bid and forget about it, then you get a email you won and the item is already paid for.
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captainmandrake1's Avatar
United States
878 Posts
 Posted 10/11/2023  11:10 pm  Show Profile   Bookmark this reply Add captainmandrake1 to your friends list Get a Link to this Reply
Used paypal to pay for ebay auction this morning.
I wish there was an alternative for coin buying and selling, something like mashops, but with an easier way for legitimate sellers to sell items, real customer service and w/o the incredibly high fees paypal charges.
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RPT's Avatar
United States
920 Posts
 Posted 10/12/2023  1:25 pm  Show Profile   Bookmark this reply Add RPT to your friends list Get a Link to this Reply

Quote:
This may be due to the immediate payment (auto pay) ebay implemented for best offer and auctions.


This is how it started for me. On Monday I had no problem with PayPal on an auction. On Wednesday I made an offer that turned into an auto pay on a credit card and PayPal disappeared.


Quote:
As a buyer I have to add and delete my preferred method of payment on file.


Are you saying if I delete the credit card on file PayPal with reappear?
Edited by RPT
10/12/2023 1:28 pm
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datadragon's Avatar
United States
1648 Posts
 Posted 10/12/2023  2:42 pm  Show Profile   Check datadragon's eBay Listings Bookmark this reply Add datadragon to your friends list Get a Link to this Reply

Quote:
This may be due to the immediate payment (auto pay) ebay implemented for best offer and auctions.

This is how it started for me. On Monday I had no problem with PayPal on an auction. On Wednesday I made an offer that turned into an auto pay on a credit card and PayPal disappeared.
Are you saying if I delete the credit card on file PayPal with reappear?


Yes, if its related to the auto pay and not just a normal transaction. Also why don't you add a regular item to your cart and go to checkout to see if paypal is offered to you there as I and others have said there were no issues there. You just don't complete the purchase and delete the item from cart after checking.

He said you have to delete preferred payment method and then put in how you want to pay the next time this screen pops up. What I do now is delete the "preferred payment" on file after the transaction has cleared, then add my payment method on the next Offer. be careful they are now enrolling this on auction bidders, slowly but surely.
Edited by datadragon
10/12/2023 2:43 pm
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RPT's Avatar
United States
920 Posts
 Posted 10/12/2023  3:14 pm  Show Profile   Bookmark this reply Add RPT to your friends list Get a Link to this Reply

Quote:
Also why don't you add a regular item to your cart and go to checkout to see if paypal is offered to you there as I and others have said there were no issues there.


I deleted the card, added an item to my cart, went to checkout and PayPal was offered. That worked. Thanks!
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RK55's Avatar
United States
2189 Posts
 Posted 10/12/2023  3:48 pm  Show Profile   Check RK55's eBay Listings Bookmark this reply Add RK55 to your friends list Get a Link to this Reply
Yes that should work. in your account under buyer payments there are 3 different payment options.( at least on mine).

one for payouts (if you sell)
one for check out
***one for payment option*** which will say auction & offers.

I think the only problem moving forward is when ebay turns this on 100% for auctions. most sellers will not know this auto pay is enabled.

so bottom line is, if you go to make a bid on an auction (not best offer) that little pop up box will come up asking you to enter a"preferred payment" method, which will be just like the scenario of the "best offer" problem we talked about above.

The problem is, say you are bidding in multiple auctions and you win a bunch of them, they will all be paid immediately at auction end. no chance to choose what payment method you want. Some like to split it between PayPal and some on credit card, ect ect. What ever is on file is what ebay is going to use to auto pay those auctions you won.


If all sellers unchecked those 2 boxes, then the problem is gone....back to the old way, pay with the method you want at check out.

I think when you hit "BUY it Now" it still takes you to check out so you can choose how to pay.

***note*** If a seller has unchecked these 2 boxes for buyer requirements, you won't notice a change. But you will not know if the seller has this enabled UNTIL you make an offer or bid on an auction.
New Member
United States
2 Posts
 Posted 12/07/2023  12:43 am  Show Profile   Bookmark this reply Add hashirshabbir to your friends list Get a Link to this Reply
I think that ebay has recently removed the option to link PayPal accounts for making payments on the platform. Even though previously linked accounts should remain active, users are reporting the disappearance of their PayPal accounts from ebay, causing confusion and inconvenience.

So I suggest you to use PayPal to refrain from such glitches.
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BH1964's Avatar
United States
10982 Posts
 Posted 12/07/2023  04:45 am  Show Profile   Check BH1964's eBay Listings Bookmark this reply Add BH1964 to your friends list Get a Link to this Reply
In 2015 when ebay and Paypal split I lost the option of paying with Paypal on ebay purchases. I have been paying for everything on ebay with my credit card for over 8 years.

I didn't think Paypal was a payment option on ebay (since 2015).
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John1's Avatar
United States
56855 Posts
 Posted 12/07/2023  07:55 am  Show Profile   Bookmark this reply Add John1 to your friends list Get a Link to this Reply
I just tried using my Mastercard debit card without any luck.And my PayPal did not work either. Might have to stop going to ebay and stick to Amazon. Hey ebay,did you here that
John1
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