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 Replies: 23 / Views: 710 |
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Pillar of the Community
 United States
1217 Posts |
I sold an NGC-graded, toned Morgan a few weeks ago. A couple of days after the buyer received it, I got neutral feedback. "Eh not really loving this purchase at all. While not an expensive coin, and it is high grade, it's easily more gold and very faint blue and nowhere near the pictures. I never expect toners to be the exact same but the shade of blue isn't even close nor the strength of it. The only think saving the purchase is that the price wasn't bad." There was no message from them to me before they left the neutral feedback. Now they are requesting a refund a week later. We are set up on ebay for no returns. Mostly to avoid scams and poorly packaged returns. This buyer has little feedback with a history of leaving neutral/negative feedback. If I had seen that before shipping, I would have canceled the order. How would you handle this situation? I feel like this buyer is up to NO GOOD! |
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Pillar of the Community
United States
6499 Posts |
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Valued Member
United States
465 Posts |
You have made it difficult for returns. I'm sure you can figure it out.
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Pillar of the Community
United States
3467 Posts |
**Comment removed **
Edited by nfine
03/22/2026 09:07 am
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Moderator
United States
54280 Posts |
If they went through ebay with a not as described, you may as well approve the return. If you don't approve it, ebay will count it as unresolved, and count it against you. Show your financial support of the Coin Community Family (click here)See my topic on Mexican Numismatic Medals (click here) |
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Pillar of the Community
 United States
1217 Posts |
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Pillar of the Community
United States
1217 Posts |
This looks to be a discount hustle. After they left neutral feedback without contacting me first, I felt this could be a feedback heist. Now, I'm guessing they left that feedback so I would work out some kind of deal. I never contacted them. The buyer opened the type of ebay return where I had a few days to let them return it or give a discount. The last message they sent to me through the ebay return was about keeping the coin and requesting a discount only. After taking some deep breaths, I sent another message that wouldn't go through. It looks like the return request was closed because my last message would not go through, and I can't find the return request. I hope ebay was monitoring the messaging and saw what was going on. I guess now I will have 1 unwarranted neutral feedback to live with. |
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Pillar of the Community
United States
5818 Posts |
I would thought that NGC and PCGS graded authenticated coins are sold as is on ebay, unless it got damaged or lost from transit? Haven't sell anything on ebay for a long time. I wouldn't worry about a neutral feedback, I'm sure you block this buyer. EDIT: After looking at some of your ebay listings, some of you pictures do have a high blue hue, which tends to not show the coins its truer color, suggest you can work on future listing. Edited by macmercury
03/22/2026 3:36 pm
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Pillar of the Community
United States
1217 Posts |
Quote:
I'm sure you block this buyer. I did. Quote:After looking at some of your ebay listings, some of you pictures do have a high blue hue, which tends to not show the coins its truer color, suggest you can work on future listing. It may be the sundown setting on the device you are using. My skin tone would look ridiculous in the photos if my color settings were that far off. Now, my scope color could be off. But not the camera I use for in-hand photos. |
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Pillar of the Community
United States
1272 Posts |
Please post the ebay ID of the buyer so I can also block |
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Pillar of the Community
United States
1217 Posts |
Quote:Please post the ebay ID of the buyer so I can also block I would rather not post their ID directly in the thread. You can find it in the listing link I provided above. |
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Moderator
United States
187446 Posts |
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You can find it in the listing link I provided above. I believe you are the only one can see the ID.  |
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Pillar of the Community
United States
1217 Posts |
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I believe you are the only one can see the ID. jbuck, thanks for letting me know that! ebay ID - birskian |
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Pillar of the Community
 United States
6449 Posts |
Appeal the feedback with ebay. I have seen them remove legitimate neutral and negative feedback to protect a buyer. More importantly, they are quick to remove feedback where the buyer is attempting a shakedown. I went through a belligerent and lying customer myself. He was just trying to browbeat me into giving him a free coin. When it became obvious that I would stand my ground, he ignored the case and let the deadline pass. ebay removed the unwarranted neutral feedback immediately at my request. fwiw, on $20+ priced coins, I think Buyer Pays Return Shipping cuts out this specific type of scammy behavior. |
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Pillar of the Community
United States
6499 Posts |
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Moderator
United States
187446 Posts |
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jbuck, thanks for letting me know that! My pleasure.  |
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Replies: 23 / Views: 710 |
Posted 03/22/2026 08:51 am
