Warning For Heritage Auctions For False Descriptions Of Coins And No Refunds

it was raw, but everyone can see inhand that the coin is cleaned

must check if this applies, it applies here in Sweden. I have no problem taking 20-30 dollars in return fees just to make their day a bit more problematic

"The EU Consumer Rights Directive (2011/83/EU) grants consumers a 14-day "cooling-off" period to return or cancel orders bought online, by phone, or by mail. Customers can return items for any or no reason without penalty, and sellers must issue a full refund, including original shipping costs, within 14 days of cancellation."

I've had good experience with HA but only got a few coins from them. Those auction photos do not look natural, not like coin in hand, they don't show the coin surfaces at all or the color of silver. I don't know if HA takes their own photos or uses consignment seller photos. In the future perhaps don't bid on a coin unless there are better photos. I thought HA had a policy you could start return within three days of recieving a coin.

You could at least file a complaint with the Better Business Bureau. They may not help but at least your complaint would be public on BBB site.

The coins I got from HA had much better photos.

When I buy coins on ebay I want good photos or seller offers returns and usually buy from sellers/dealers I already know, trust.

I thought so too. But I doubt they can wrestle their way out of EU directives about consumer rights. We will see — I'll update this thread.
I also had higher expectations of Heritage, just as I have of Stacks. I expect their descriptions to cover basic issues such as a hole drilled through a coin, countermarkings, etc.

The money itself isn't the issue! it's the fact that we turn to big auction houses for some kind of reassurance. That they won't try to fool us or sell fakes etc. OR that when misstakes are made they will correct them. We trust their knowledge and judgement

For now I just have to "Stick to Stacks" they should pay me for this slogan

I have had good luck with Heritage but only bid on TPG graded coins.

Their pictures of graded coins are excellent.

Moniker, that sucks. I wish you the best in this issue, and hope that you'll be reporting a more favorable outcome soon.

I would have to do the same thing...
Please keep us posted.
smat

MPO/HAE isn't a grade-obsessed US firm. Things are a bit different in other countries, and for firms that don't focus on moderns.

They had other egregiously misattributed coins at that auction, and even ignored one of the reference authors emailing them to correct them.

It was a six day, 10k lot auction, so they might not be able to accurately handle the volume.

The image of this one had barely perceptible vertical lines on magnification, so it was unprofessional to have not labeled a 19th century coin cleaned or scratch marks as they did with others. They wouldn't have done so with a medieval hammered, though.

(My parcel is stuck in customs with documentation issues...)