Ebay Buyer Wants A Return.

EXACTLY. I feel that many of those that gripe and moan about ebay have become spoiled by the internet and Walmart. Most of the sellers you deal with on ebay are very small one man/woman operations. Most would not be able to keep selling if they had to accept returns 100%. That is why there are policies in place to protect them as well as their buyers. Education is key. The more you know about ebay the more you will know how to use it to help you. If you know more about it than your buyers you have a very BIG advantage when issues arise.

How is this confusing? "Here is a list of all the coins included in the album:"

If the photos are accurate representation of the coin, showing true color or showing that tiny spot, then no those are not valid reasons for a return. Most powersellers just give in because it is easier than fighting. on a small priced item that would be good practice. On high dollar items, I say fight.

If ebay or paypal wants to pay them with their own money what does it matter to you as a seller?

I ship all of my single coins in half of a clear 2x2 flip. On the open side I have a label that seals it. On the label it has my company logo on one side and the following on the other: "Tampering with label voids refund". On all of my single coin listings, my return policy states, "I ship all single coins in clear holders or 2x2 flips. This way you can see the coin before you handle it. Each holder is sealed with a label. Returns are only accepted if the seal on the label has not been tampered with." Also part of my returns terms is that the buyer pays return shipping. So if a buyer wants to return a coin and has followed the instructions, they are entitled to do so. It also means I am out nothing. I get the coin back that I sent, and can do a second chance offer with the runner up, or just relist and resell.

Honestly all of these things people complain about with ebay would be the same problems if you owned your own brick and mortar store. If you have a dissatisfied customer, they can report you to the BBB, or even worse, tell their friends. There is an old saying, "If you make a customer happy, they may tell one person. If you make a customer unhappy, they will tell EVERYONE."

I guess the fact I have either managed retail stores or owned my own business for almost 20 years now, I have a good understanding of the expectations of doing business. I remember reading all the threads complaining about ebay and PayPal fees. Those just made me laugh as both are some of the most affordable ways of doing business everywhere, and provide more traffic than I could ever imagine to drum up on my own. I really like paying their fees, because by paying their fees it means I am making money.

I also agree with seal006! It is business as usual, and I can say is a lot cheaper than owning a 'brick and mortar' shop.

Just for the record, fuzzy made it sound like I posted instructions on how to cheat someone, which is completely false. I never saw any of the responses to my post so I have no idea what was included in them. My post was essentially saying that a buyer on ebay has all the power and a seller will always lose a case even if the buyer flat out lies. I never supported such actions or gave instructions on how to cheat anyone. In fact, as someone who sells more than they buy, why would I. I think the ebay return policy handling and the buyer protection program is a total joke.