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 Replies: 21 / Views: 5,334 |
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Valued Member
United States
214 Posts |
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Pillar of the Community
United States
2049 Posts |
Love it. It seems these days very few people have the guts to take accountability for their own actions and instead want to play the victim card. I applaud you for telling like it is.
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Pillar of the Community
United States
2049 Posts |
Further, it's sad that the seller has basically no recourse other than to file an unpaid item report and to block the buyer's ID. Feedback is a two-way street and it's unfortunate that the Bay has made it so that seller's cannot leave warranted negative feedback.
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Bedrock of the Community
Australia
21788 Posts |
Two negatives = 'no sale'.
For a normal business transaction to be completed, a handshake is usually the order of the day, even if it is only an electronic cyberspace version of it.
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Pillar of the Community
United States
1211 Posts |
Steev,
I have reviewed your listings and you are essentially representing yourself as a business. It is clear that this is not your first time at the rodeo that that you are intimately aware of how the process works.
It is in my opinion that while representing yourself as a business, you have opened yourself up to what all business owners face.
Steev, it is called customer service. All you did was burn a bridge with a potential customer. Sounds like maybe you were in a bad mood and you decided to take it out on "Bob"? All he did was cause you some temporary inconvenience. He did not actually cause you any actual harm. Your reaction was very unprofessional. What if you tried to return a sweater that didnt fit you properly once you took it home and the cashier at the store reacted to you in the same way you reacted to Bob?
My advice: If you cant stand the heat then get out of the kitchen.
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Forum Dad
 United States
24177 Posts |
The biggest lie in the business world.... The customer is always right. No, they're not. Never have been and never will be. Good for you Steve.
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Pillar of the Community
 United States
1291 Posts |
GOOD GRIEF!! My caustic message to this guy must have hit a nerve. He wrote me 2 more messages! He couldn't keep it to just 1 message because ebay only allows a certain amount of characters within each message - and he exceeded that number! The first message went into chapter and verse how his whole, bad day had gone and how that caused him to bid on my coin without reading about it. The second message FINALLY contained an apology and information about what he sells on ebay. He concluded in rather astonishing fashion with this: "Regardless of how much justification I can offer for my actions, I did displace other bidders for that coin. As a fair and corrective measure, I am not only buying the coin, but I am asking you to keep it as compensation for emotional stress that I have placed upon you. In a few days, I will enter the positive feedback that you rightly deserve.
People shouldn't be judged on their mistakes, but rather, on how they handle them. Best of luck in your restoration work!
Gratefully,
Bob"
See? Sometimes a good smack in the face is exactly what someone needs!  (PS - I will NOT be taking his money and keeping his coin!!)
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Pillar of the Community
United States
2049 Posts |
Quote:
Steev, it is called customer service. All you did was burn a bridge with a potential customer. Sounds like maybe you were in a bad mood and you decided to take it out on "Bob"? All he did was cause you some temporary inconvenience. He did not actually cause you any actual harm. Your reaction was very unprofessional. What if you tried to return a sweater that didnt fit you properly once you took it home and the cashier at the store reacted to you in the same way you reacted to Bob?
My advice: If you cant stand the heat then get out of the kitchen. I disagree 100%. The buyer was lazy and admitted to not reading the description. His reply was warranted. Sometimes it's ok to burn the bridge with a buyer. When I was in sales, we "fired" pain in the butt customers all the time. Quote:
The biggest lie in the business world.... The customer is always right. No, they're not. Never have been and never will be. It's the "customer is always right" mentality that gives people the notion that it's ok to step all over businesses or customer service agents. They're not always right, and often times refuse to take accountability for their own mistakes. |
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Pillar of the Community
United States
2049 Posts |
Wow nice ending Steve! He is doing the right thing, and you are doing the right thing as well. I am glad it ended without further escalation.
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Pillar of the Community
United States
1291 Posts |
@Coinhunter53562: Yep. He paid for it and I immediately refunded his money as I had already initiated the cancel sale he initially requested.
This is definitely NOT a burnt bridge. There was never a bridge. Just a careless/preoccupied individual on the other side of the river yelling at me that I had done him wrong.
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Pillar of the Community
United States
7631 Posts |
I'd put him on my BBL because it would make ME feel better! My patience level has really been worn thin by "bidiots" like this one.
Good for you Steev! Once you show them the errors of their ways they sometimes come to their senses.
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Pillar of the Community
Australia
539 Posts |
I don't get it? I would have just bought the item and sucked up my mistake if I was the bidder and I would have just cancelled the transaction if I was the seller. who cares what this person you don't know thinks. if he thinks its your fault he bid on this item how does that affect your life. I have cancelled several sales in the past from "mistake bidders" and I have just got over it. HOWEVER I don't pay ad placement fees (40 free per month) so I have lost nothing really and ebay is just a hobby for me |
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Pillar of the Community
United States
1291 Posts |
serial: Did your mistake bidders try to pin their mistakes ON YOU? Were you not at least a little miffed that you missed the sale to the 2nd place bidder whose bid was probably NOT a mistake? Did your mistake bidders try to direct you on how you should reformulate your future listings?
If so, I guess you're just a nicer, more laid back person than I am.
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Valued Member
United States
234 Posts |
I've dealt with idiots too on ebay. It's hard for me to take it personally when I can't put a name to a face. As a matter of fact not to go overboard on my philosophy of life. I was watching a documentry about a guy that was wongly convicted for killing his wife and was later released. When asked if he was angry (as he should have been they actually sent the prosecuter to jail). He said in the begining he was but he later relized harboring those feelings is like drinking poison and wrecks your personality. |
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Pillar of the Community
Canada
1751 Posts |
Brian34Jersey Kudos I agree with you wholeheartedly!! Selling is a business type endeavour even for a hobbyist! Life is too short to be fuming about some our person mistake. Cancel the transaction bless the person for communicating his intention. At least the buyer communicated and didn't leave you wondering whether or not he wanted. There are buyers that win auctions and never bother paying or sending a message.
Too many sellers take it as a personal Afront if someone asks for a cancel. How many have as a consumer taken something back to a store, because we change our mind or it wasn't what we expected.
Much better to cancel & get fees back! Than have to do a return & refund while earning a defect. Starting today if a refund is done on a case Paypal keeps their fees. I feel this is criminal !!
Why should Paypal not return fees on a refund? It's another Donahoe cash grab. John real is a Hoe in my opinion!
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You must have been thinking 
Posted 10/26/2014 10:54 pm
