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 Replies: 64 / Views: 11,336 |
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New Member
Canada
20 Posts |
This is very surprising because I've asked them if I put in an order (for anything), is there any chance that it could get cancelled. Answer is NO.
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Pillar of the Community
Canada
2366 Posts |
That's what they told me when I phoned up in March and in April to check on my orders. "Oh, don't worry...."
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Pillar of the Community
Canada
2366 Posts |
Here's the email I received. I sent a reply asking for more information but have not received a response. Dear Mr. , We have an important update regarding order # webxxxxxxxx. We regret to inform you that we will not be able to fulfill your order for the $5 Sterling Silver and Niobium Coin - Wolf Moon (item #113371). You may still be able to purchase the item through a coin dealer or from a local Canada Post outlet. To find a dealer near you, you can use our Dealer Locator tool: http://www.mint.ca/store/mint/custo...ator-1400026In addition, you can check the Yellow Pages to find a coin dealer in your area. You can visit the Royal Canadian Numismatic Association website for a list of dealers and other coin-related resources. Rest assured that the remainder of your order is unaffected and will be fulfilled. We sincerely apologize for the inconvenience and the delays. For any inquiries, please do not hesitate to contact us by phone at 1-800-267-1871 (Canada), 1-800-268-6468 (US) or at 613-954-2626 (International). Our hours of operation are 8 am to 8 pm (Monday to Friday) and 9 am to 5 pm (Saturday) EST. Your interest in our products is appreciated. Sincerely, xxxx Escalations/Recours Customer Service Representative/Représentant du service à la clientèle Royal Canadian Mint/Monnaie royale canadienne |
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Pillar of the Community
Canada
849 Posts |
That sucks man :(. Now you have to pay a premium because the RCM messed up. |
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CCF Master Historian of USA Commemoratives
 United States
12281 Posts |
@kuh_85: I would definitely give the RCM a call on Monday. An "active" voicing of your displeasure may have a better chance of turning things around vs. a "passive" email. Good luck! Collecting history one coin or medal at a time! (c) commems. All rights reserved.
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Pillar of the Community
United States
2408 Posts |
Quote:
In addition, you can check the Yellow Pages to find a coin dealer in your area.  Quote:
Rest assured that the remainder of your order is unaffected and will be fulfilled. |
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Pillar of the Community
 Canada
663 Posts |
"Rest assured" Yeah right!
Just checked JandM, it seems they still have some at Mint issue price.
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Pillar of the Community
Canada
572 Posts |
It's a shame.
On the side, does it affect your member status, the bar showing how much you have spent in the past 12 months?
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Pillar of the Community
Canada
862 Posts |
Yes, I was at j and m this afternoon, I saw this coin still available there
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Pillar of the Community
Canada
2366 Posts |
Well, I just received the following response to my email. ... The issue occurred during the transfer of the order information through our systems. ... I've sent a reply asking if they've fixed the system problem then. @Amaths: Yeah, no problem with the spend total. I try to buy everything face value $30 and under. I'm a little OCD that way.  @Mrpiedfort & @Silverbug: Thanks for the info! |
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Valued Member
Canada
396 Posts |
The pinky one is officially sold out at the mint website
Edited by tocoins
05/15/2012 7:01 pm
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Pillar of the Community
Canada
663 Posts |
Must be Elkslayer that picked up the remaining pinkies. |
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New Member
Canada
7 Posts |
The wolf is available in some canada post outlets; ie shopper drugs mart on no5 / cambie in rmd; they have some in the vancouver mint boutique. I doubt the pink one is sold out. Should be available in the postal outlets and the mint boutique when it is released.
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Valued Member
Canada
396 Posts |
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New Member
Canada
14 Posts |
The Vancouver mint boutique is sold out of the wolf.. I apparently bought the last one yesterday. I'm happy I got it, of course others may not be...
The only coin they had left in the series was one of the 2011s.
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Replies: 64 / Views: 11,336 |
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Posted 05/12/2012 8:48 pm
