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Frustrating Selling Experience; Seeking Advice

 
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Author Previous TopicReplies: 10 / Views: 428Next Topic  
Pillar of the Community
Canada
1691 Posts
 Posted 08/06/2020  9:08 pm Show Profile   Check Petersun's eBay Listings Bookmark this topic Add Petersun to your friends list Get a Link to this Message
I have been on eBay since 2011, but only recently started to sell a couple of surplus items in my collection. Today, I had my first encounter with a frustrating selling experience.

In early July, I had a listing for a commemorative silver coin. It came with a typical Royal Canadian Mint display case, so due to its size, my advertised rate of shipping was that of a parcel with tracking (about $15).

I received an offer from a prospective buyer, who claimed that he did not need the protective case. He dropped me a best offer and asked that I ship him the item via Lettermail (no tracking). In retrospect, I should have turned down the offer (just by virtue of the fact that the buyer requested a service without tracking). But my logic at the time was that the cost of the item was low enough that I could afford to lose it, and since Canada Post wasn't collecting signatures anyways, a genuinely dishonest buyer would probably get their way whether or not I used tracking.

After I accepted the offer, the buyer immediately sent me a request to change the price of shipping. This took me by surprise, because when I accepted the buyer's offer, I was under the impression that he was willing to pay my original shipping. In hindsight, I should definitely have thought this part through more, i.e. by reducing the price of shipping from parcel to registered lettermail, rather than going ahead and making an invoice for regular lettermail. Second mistake.

I adhered postage stamps to the package, walked over to the post office, asked the postal worker cancel the stamps, took a picture of the envelope, and sent the image to the buyer to show that the item was mailed.

Almost a month after the transaction, the buyer contacted me indicating that the coin was never received. I recognize that there is always a slim chance of mail being lost, although I cannot recall of ever having to personally deal with lost mail. I spoke with a friend who happens to be a much more seasoned eBayer. He recommended that I refund the order, since there is little else I could do. And that's what I did. The refund will take a couple of days to go through, according to Paypal, and I explained this to the buyer accordingly.

Going down the road, I will definitely be a lot more sensitive towards the red flags I encountered. I admit that I made a couple of mistakes as a new seller.

My biggest worry now is about the feedback I might still receive. Let's say the customer decides to leave a negative feedback. My feedback score will surely suffer, since I have not accumulated much feedback at all. Other than replying to such feedback to explain my perspective and waiting for another year to sell, is there anything I could do (i.e. through eBay) to fix it? I am just trying to think ahead of the game right now.

Also... The buyer had a relatively high feedback score (I think about 1k), but detailed feedback was set to private. Does this also tend to be a red flag for sellers?
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United States
8973 Posts
 Posted 08/06/2020  9:40 pm  Show Profile   Bookmark this reply Add TNG to your friends list Get a Link to this Reply
Since you made the refund any negative feedback would be easily removed at your request by calling eBay.
Never ship without tracking in the future. Too many dishonest people in this world.
I have been in your situation. It makes one mad but I hope you didn't lose too much money to learn the lesson.
Let it go. Chances are you won't get any feedback because this crook got the coin and the money.
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United States
4247 Posts
 Posted 08/06/2020  10:12 pm  Show Profile   Bookmark this reply Add macmercury to your friends list Get a Link to this Reply
Sorry to hear the experience you have gone through, I also have similar situation happened a while back, but not of postage problem rather it was grading opinion difference. We all learned from experience and the mistakes hopefully we can limit it.

All said, I haven't been selling on eBay for a long time, the fees and time to package items cuts my profit to a haul.

Also forget to mention is to block this buyer!

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Edited by macmercury
08/06/2020 10:15 pm
Valued Member
New Zealand
458 Posts
 Posted 08/06/2020  10:35 pm  Show Profile   Bookmark this reply Add Bas S Warwick to your friends list Get a Link to this Reply
I sent 2 coins from New Zealand to USA.
Buyer stated they were never received.
Buyer was disappointed as one coin was the one he needed to complete a set.
Buyer didnt request a refund but was happy to take two other coins in replacement.

Suspicious or not?

Envelope was extremely well packed, coins well secured in holders and a hard board. Return address on package

The first one lost in 15 years

Pillar of the Community
Canada
1691 Posts
 Posted 08/06/2020  10:49 pm  Show Profile   Check Petersun's eBay Listings Bookmark this reply Add Petersun to your friends list Get a Link to this Reply
Thank you for all the replies so far.
@TNG: you're right -- fortunately the amount was not so great. If it were, I would definitely have used a tracked service.
@macmercury: thank you for the input. I successfully blocked the buyer.
@Bas S Warwick: currently I have many small items (between $2 and $5) listed. Hopefully, over time, these transactions will give me the necessary data regarding the likelihood of untracked shipments getting "lost." That way I can better estimate costs and margins.

The one question that remains for me: why would an eBay user choose to hide their feedback profile? I understand that it is their choice, but why?
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United States
5449 Posts
 Posted 08/06/2020  10:51 pm  Show Profile   Bookmark this reply Add westernsky to your friends list Get a Link to this Reply
If you ship without tracking it tells SOME Buyers that you are willing to accept a loss. Some will take advantage of you. Sad, but that's just the way it works.
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Canada
3471 Posts
 Posted 08/06/2020  11:24 pm  Show Profile   Check Pacificoin's eBay Listings Bookmark this reply Add Pacificoin to your friends list Get a Link to this Reply
You got Ebay's version of the " Slammed , Dunked , done like an over cooked
CHRISTMAS Turkey Dinner. "
Never , ever ship not tracked , or listen to the pleadings of someone who says oh I will bear the responsibility
Of lost mail ! No such deal on EBay .
We used to ship non tracked , when we lived on VI , sure learned our lesson real quick !
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United States
10897 Posts
 Posted 08/07/2020  03:25 am  Show Profile   Check spruett001's eBay Listings Bookmark this reply Add spruett001 to your friends list Get a Link to this Reply

Quote:
why would an eBay user choose to hide their feedback profile? I understand that it is their choice, but why?


I suppose it would be for privacy reasons. You may not be able to see what someone purchased, but you would be able to see the sellers they purchased from and be able to put together a picture of their purchase history. However, it does mean they can't sell on eBay and may raise a red flag with sellers. I doubt it is common.
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Pillar of the Community
Canada
1691 Posts
 Posted 08/09/2020  12:07 pm  Show Profile   Check Petersun's eBay Listings Bookmark this reply Add Petersun to your friends list Get a Link to this Reply
An update on the situation. The refund was processed and the buyer left good feedback. While I would never want to pay a suspect (I repeat, suspected) fraudster for positive feedback, I am happy that this did not result in a negative feedback, which would have been much more troublesome.
Valued Member
United States
330 Posts
 Posted 08/16/2020  09:58 am  Show Profile   Check John K's eBay Listings Bookmark this reply Add John K to your friends list Get a Link to this Reply
AVOID anybody on eBay that won't let you view their Feedback.

Don't be too worried about gettin undeserved Feedback. My very first sale on eBay resulted in a NEGATIVE! Buyer (private Feedback) got a very heavy printer where shipping was noted to be actual cost. Then he complained because shipping was high. Had me try UPS and USPS - both about $25. Refused to pay.

I almost left eBay for good but 46,000 Feedbacks later things turned out OK.


Edited by John K
08/16/2020 10:00 am
Pillar of the Community
Canada
3471 Posts
 Posted 08/16/2020  10:03 am  Show Profile   Check Pacificoin's eBay Listings Bookmark this reply Add Pacificoin to your friends list Get a Link to this Reply
I will not deal with anyone on EBay with Private Feedback .
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