| Author |
 Replies: 40 / Views: 7,224 |
|
Valued Member
Canada
187 Posts |
Hi everyone,
I recently ordered a very expensive coin from the US for shipment to Canada. The coin was shipped by the USPS International Priority mail, with tracking number. The coin arrived, and Canada Post left a Delivery Notice in my mail box for me to pick it up at the local post office. I went to the post office to pick it up, and somehow the coin has vanished; they can't find it, and have told me they're unlikely to find it at this point.
Has anybody here had a similar experience? Were you compensated by Canada Post, or did you get paid by the insurance from the US sender? If there are any lawyers on the forum, do I have a legitimate claim for small claims court? I have the tracking number, the delivery notice, all the relevant information about the coin itself, and it's unquestionable that Canada Post lost the coin. It's worth $2500+, so It's not a loss I'm willing to simply accept.
Even if you can't help, thanks for letting me vent.
|
|
|
|
Pillar of the Community
Canada
4944 Posts |
You should contact the seller and let them know. Was the coin shipped with insurance?
|
|
Valued Member
 Canada
187 Posts |
It was sent with insurance, I've contacted the seller to start the claim. I have heard that there may be issues with insurance with respect to lost gold coins; does anyone know if this applies to coins incoming from USA, or is it just coins shipped from Canada?
|
|
Pillar of the Community
Canada
1554 Posts |
 Sorry to hear about your loss Skelly423, however, if you paid via Visa credit card or Paypal, you may be in luck. If so, check with those companies to start a claim A.S.A.P. Glenn  |
|
Valued Member
Canada
227 Posts |
I was told by my local Canada Post office a couple of years ago that they do not offer insurance for coins. So I never ship expensive coins using the post... registered mail or not.
|
|
Pillar of the Community
United States
5832 Posts |
The seller can help you in collecting it, as register mail is insured up to $25,000.
The seller send you the coin from US > Canada so it should be covered, there's no reason going to small claim court, but it may take time to process. Coins and numismatic items are cover under insurance for register mail, how else can I ship coins if I need to sell? All major suppliers do it this way.
|
|
Pillar of the Community
Canada
1442 Posts |
Yes, but what if the USPS argues that the item was delivered?
|
|
Pillar of the Community
United States
5832 Posts |
@danlos9551,
The OP has a delivery notice that said pick up at post office. One must sign for register mail.
|
|
Pillar of the Community
555 Posts |
|
|
Pillar of the Community
Canada
1700 Posts |
Canada post tries to not listen to complains. One time I was shipped a very important certificate, and it was bet harshly when the envelope said do not bend. I phoned them and they said that
YOU'LL HAVE TO LET THE SENDER CALL US
They also told me that they were going to start an investigation, but it was unlikely that they were going to do it.
|
|
Bedrock of the Community
Canada
10743 Posts |
Quote:
Canada post sucks. Especially Christmas time.  |
|
Bedrock of the Community
Canada
10743 Posts |
skelly, I feel so bad for your situation, coin is purchased in the U.S. USPS sends coin, with tracking no. Canada Post accepts coin tells customer to pick up at post office..... coin disappears, gee, wonder what could have happened to it, Canada Post employee gives nice Christmas present to friend..  |
|
Pillar of the Community
Canada
1700 Posts |
Think about it like this.
This whole thing that you're talking about could be a trick or a set up.
Here are some possibilities to be considered:
1. Over the border, the border service agency does have the right to choose letters or mails randomly to open to see if there are some illegal items. That happened to us, too several years ago when we got an open mail from China via the States. So, the pack could have been open and been stolen by a worker at the border, but the chance is rare.
2. Someone at Canada Post already know that there were valuable stuff in the pack. The could have happened if the sender/seller knew someone from Canada Post, and told them to do a make up, so you can track your product by using the fake tracking number that the sender and the Canada Post crew that he/she knew gave to you. Then the sender would get the item back with money paid.
There are many other possibilities. The ones I told you were the worst ones.
FIGHT UNTIL THE END IF YOU HAVE TO!
|
|
Valued Member
Canada
386 Posts |
Only the person who paid for the insurance can make the claim, in this case the seller.
I once had Canada Post lose a gold coin on me. The Canadian Mint ignored all my letters and calls, until I sent them a registered letter stating I was taking them to small claims court in 3 weeks, if I did not hear back from them. One week later I got my gold coin.
|
|
Pillar of the Community
Canada
598 Posts |
I wrote this VVV..."A quick comment. The only two items I've had go astray were registered letters from the U.S. to Canada. One was refunded by PayPal, and the seller had a third party insurer. All went amicably well with that one. The other was a non-PayPal transaction. So, the seller made a USPS claim on my be-half. He became so frustrated with the process, that it eventually fell into my hands... and what the hay, he had his money and the coin was gone. In this instance, the last tracking memo was "Mail piece diverted to Customs". So, of course, the USPS said your item was at Customs (Canada=CBSA), and the CBSA said your item was diverted to us but we did not receive it, and Canada Post said we sent it on to the CBSA. So, for 14 months all three entities had me in this circular pattern of phone calls, emails and letters. I sent 16 pages of identical documents to all three parties. The USPS would not pay out unless Canada Post verified in a written document that they had indeed lost my mail piece. That was not going to happen... by this time I was dealing with the Canada Post Ombudsman. Canada Post re-imbursed me to their maximum standard... which was 50% of the value of the contents of the mail piece (minimum standard?). I had of course previously sent a plethora of supporting documentation. Was it worth it? I dunno. It's done, and I did it all professionally and unemotionally. It's better than nothing, which seemed to be what I was gonna get for the longest time. Did I say quick comment... oh well. So anyway, I still prefer regular mail... fewer hands in the stew so to speak. But, try 'splainin' that to a seller... why I'm more apprehensive with registered mail than regular post." .. . here VVV.https://goccf.com/t/99530The best thing would be that your package/coin turns up  ... else, keep us posted  (there are several time frames that have to elapse as you go through each step of the claims process. There are instances in which the intended recipient can initiate a postal claim.). I may be able to help.  >>> edit>>> Quote:
Only the person who paid for the insurance can make the claim, in this case the seller....
1945V ... not always the case. Registered and Priority USPS products can have a claim made from the intended recipient. (click on International Claims in the link below. VVV https://www.usps.com/ship/file-insu...claims.htm#2
Edited by IBGolden
12/07/2011 7:57 pm
|
|
Valued Member
Canada
475 Posts |
Maybe I can help a bit here as I am a Canada Post employee in real life . First of all USPS International Priority mail is not REGISTERED mail. When we receive these they are retagged as EXPRESS POST signature REQUIRED. So lets see your delivery person attempted delivery and carded the item when you were not able to sign for it. This is standard procedure. The carrier did their job right. When the carrier returns the item to the station the next step is to send the item to a sub post office near where you live so you can then go and pick it up. If the sub you deal with is a CANADA POST owned sub you should have some recourse against the Corporation. If the sub is owned privately ie drugstore dry cleaner or whatever raise Holy Hades with the sub manager (contractor). I have handled secure items with the Post office for 20 years and have never seen this one happen before.My bet is it will show in the next few days, just misplaced somewhere! However you do have some other problems with this deal . You say that the coin sent is $2500 plus. Here is what is going to happen next if you file a claim if the item is gone ............ It will be denied if the proper customs form was NOT filed as an item that expensive should have been diverted to the CBSA agents at the processing plant when it arrived in Canada so they could apply the proper GST , PST, or HST to collect from you as coins are fully declarable and taxable at the POE port of entry. GOOD LUCK and let us all know how it works out!
|
| |
Replies: 40 / Views: 7,224 |
Posted 12/07/2011 11:47 am
