I received an email from Paypal saying they were putting a 21 day hold on my money. They say it is due to activity such as chargebacks, returns and such based on my history. This doen't make sense because I have never even had a return, a claim, or anything that would prompt them to put a hold on my account. I also have 155 perfect feedbacks!
I call customer service and they say that it is a new
ebay policy and my money will only be held until the buyers shipment is marked received or I get feedback. This means I will now be forced to pay for tracking for every shipment or use paypals shipping!
This is really going to hurt right now because I spent last night getting ready to list over $2,000 worth of coins to help pay bills this month due to the lack of business and funds at my retail shop (summer seasonal business).
Is anyone else getting word of this new
ebay poilicy?
Here is the email:
Hello Kurt,
We're writing to let you know about a change to your PayPal account.
Starting 2/16/2012, money from payments you receive will be placed in a pending balance for up to 21 days. By doing this, we're making sure that there's enough money in your account to cover potential refunds or claims.
Even though you can't access the money right away, please ship orders quickly and communicate with your customers. After 21 days, you can withdraw money from each payment as long as the customer hasn't filed a dispute, chargeback, claim, return, or reversal.
The money may be available sooner if:
1.We can confirm that the item was delivered.
2.Your buyer leaves positive feedback. (Applies only to
ebay items)
This change isn't necessarily permanent. We'll review your account every 35 days and re-evaluate if we should continue to hold your payments. If we decide to stop holding payments, we'll email you to let you know.
Why are my payments being held?
We reviewed your account and determined that there's a relatively higher than average risk of future transaction issues (such as claims, or chargebacks, or payment reversals). We understand that it may be inconvenient to have your payments temporarily held but please know that we didn't make this decision lightly.
Before deciding to hold payments, we consider many factors. These factors include account and transaction activity, the rate of customer disputes, the type of business a seller runs, average delivery timeframes, customer satisfaction, performance and history.
Questions? Let us know
We understand you'd like to have immediate access to the money you receive and we're here to answer your questions about this change to your account.
For more information and tips on what you can do to avoid having your future payments held, please see our Frequently Asked Questions. To speak to a Customer Service representative, log in to your PayPal account and click "Contact Us" at the bottom of any page.
Thanks,
PayPal