Posted 04/23/2012 12:34 pm
Didn't realize I made this an event, my apologies.
2 hours on the phone with them, and I will be losing my Powerseller and Topseller status for 1 year because I will have 5 1 star reviews on my dashboard for 12 months. With a little over $92k in sales last year, losing my 20% discount is going to hurt just a bit.
I was told ebay considers holidays as business days! Since my items weren't shipped in what they consider to be within 1 of their "business" days, there is nothing they can do to stop the buyer from leaving 1 star. Even though the items were received within 4 days of shipping.
As for Customer B, because USPS never updated that the package was delivered within 4 days, I did not qualify for an automatic 5 stars and they were able to leave the 1 star. (BTW they gave me the positive feedback and star ratings 3 days after the package was sent, isn't that enough proof the item was received? Their positive feedback said "item is perfect, thank you")
/rant
ebay's advice - Direct from "Tyler the Supervisor"
I should look into a different delivery service for shipping. They suggested I use UPS to ship my $4-$12 items.
I should look into ways to speed up my shipping process, even though every purchase made within the last year was shipped within 1 business day.
I should increase my auction and buy it now prices, get rid of my $2 shipping price and offer free shipping. (May actually consider this one)
Hope this helps others who may have had an issue like myself.
Mods can you change this to a topic not an event?
2 hours on the phone with them, and I will be losing my Powerseller and Topseller status for 1 year because I will have 5 1 star reviews on my dashboard for 12 months. With a little over $92k in sales last year, losing my 20% discount is going to hurt just a bit.
I was told ebay considers holidays as business days! Since my items weren't shipped in what they consider to be within 1 of their "business" days, there is nothing they can do to stop the buyer from leaving 1 star. Even though the items were received within 4 days of shipping.
As for Customer B, because USPS never updated that the package was delivered within 4 days, I did not qualify for an automatic 5 stars and they were able to leave the 1 star. (BTW they gave me the positive feedback and star ratings 3 days after the package was sent, isn't that enough proof the item was received? Their positive feedback said "item is perfect, thank you")
/rant
ebay's advice - Direct from "Tyler the Supervisor"
I should look into a different delivery service for shipping. They suggested I use UPS to ship my $4-$12 items.
I should look into ways to speed up my shipping process, even though every purchase made within the last year was shipped within 1 business day.
I should increase my auction and buy it now prices, get rid of my $2 shipping price and offer free shipping. (May actually consider this one)
Hope this helps others who may have had an issue like myself.
Mods can you change this to a topic not an event?
That is what I do, use paypal "print shipping label", no issues as of this message. But I am far from a powerseller/top seller.
