Goldmart Question

Try giving them a call. Their phone number is listed on the website.

IDK, but Goldmart has a very high reputation among forum members. From their glowing reviews, I wouldn't worry.

I've been on the site all day and the question section has been offline all day, I was just a bit surprised I didn't get an automated email basically saying wire X amount & here's the instructions. I read up on them alot on here so I'm not to concered I was just expecting to send the wire today.

As a regular customer, I got the following e-mail from them yesterday:

I placed an order 6-26. Payed via wire on 6-28 and my order still hasn't shipped. Spoke to them a few times and seems they had some issues moving but everything should be back to normal by today .

I spoke w/ them on Mon & Tues, they definatly had some issues and were slammed w/ the move. Monday they got the phones up around 4pm Eastern and Tuesday they eventually got the computer system back online. I was able to get them to send the wire instructions to me around roughly 2pm Eastern time so atleast they're back up and running albeit they're busy. We'll see how long it takes from me sending my wire yesterday to the package showing up at my door.

I left them a email for you barry!

Thought I'd update this, just got this mass email from them & yes this was 1 paragraph not my formatting.

Dear Valued Goldmart.com Customer,

We want inform you that we have completed our 500 mile move from Newport Beach, CA to Carson City, NV. During the move we encountered many logistcal and technical setbacks. We apologize for any anxiety or frustrations that you might have experienced. Our apology is genuine and comes from experience because we became frustrated from all the setbacks we incurred. The move was twice as much work as anticipated and we had half the help as our employee who oversees customer service emails and phone messages decided not to make the move two days before our scheduled departure after confirming he was coming a week prior. Another set back we incurred was when we sent out a bulk email through our bulk email service to notify our customers that we were moving and for whatever reason the bulk email service flagged the notification email and was only sent to a small fraction of our customers rather than our entire list. (We are using a different bulk email service to send this email.) Once we arrived in Carson City we incurred more logistical problems with AT&T activating our internet. We had hoped our internet would be activated on the morning of July 5th but activation wasn't available until late afternoon on July 9th. Our first priority was to start shipping orders but ran into another technical set back. After networking our computers we downloaded the newest version of software we use to process and ship orders but in so doing we lost all current data that we needed to close out orders. (We ended up spending all day Tuesday working on recovering the data and finally completed the data retrieval Wednesday around noon.) Later on Tuesday we ended up losing our live price feed due to the company supplying going out of business. (We are now currently using the Kitco Ask price to place trades over the phone, we hope to have a new live price feed by the end of the week, new orders now need to be temporarily placed over the phone until you see the live prices updating on our home page when refreshed.) Besides all these complications, we have some great news for you. We started shipping Wenesday afternoon and anticipate all backdated orders to be shipped and completed at the latest by this coming Monday July 16th. We look forward to getting back to our status quo of providing our customers with the best pricing on the internet, exceptional customer service, and extremely fast processing time for shipping and fulfilling orders. We learned alot from this move but won't be able to use it as we are firmly settled in the state of Nevada for good. We appreciate your understanding, patience, and support. We take pride in serving all of our customers and the community of stackers who participate on all the different precious metals forums, with you all we would not be in business. We hope you appreciate us and the services we provide as much as we appreciate you. Yes, sometimes we occasionally make mistakes but we try to be as transparent as possible, we understand we are in no means perfect yet we still strive for perfection. Thank you again for your business and if you have any feedback or suggestions we are open ears so please reply to this email. (All emails will be read but might not be responded to due to our current under staffing and current work load we have to have completed by July 16th.)

Sincerely,

Goldmart.com