I am furious about how I am being treated by the Mint. What's unbelievable is it isn't one isolated incident and it isn't even all about the same orders.
A) Fine. They never ship my orders on time. I've put up with that...even though they ship it to me like half a year later when the hype is gone and I can't even sell my coins.
B) They send me defective products and/or packaging. For instance, the plastic sleeve containing my $20 silver reindeer coin was completely ripped up.
C) When I contact them about my defective products/and or packaging and they agree to send me a replacement (a new plastic sleeve)...I receive a package from them in the mail and it's something completely different (despite my mint rep confirming that my plastic sleeve was sent). They have actually sent me the cardboard certificate. After this, I have to wait 40 minutes on hold to talk to the Mint to ask them to send me what they SHOULD have sent me.
D) My mint rep takes a couple days to get back to me and when he does, he doesn't confirm orders even though I asked him in the same email that I placed the order in...to confirm it. I have to keep following up with him to make sure that my order is actually in. Why shouldn't I just order things online then? At least I get confirmation that my order has been placed. He's the one who asked me to place my orders through him (*ahem* to get commission...).
E) Their refund process is ridiculous. What gets me is that they don't know how to train their customer service agents. They make false promises because each of them says a completely different thing. Here's basically what happened:
1) I received poor quality product in my opinion. I got my Two Loons coins after a ridiculous amount of waiting...considering I ordered this many months ago. The paint was chipping and there were missing spots of paint in the middle of the coin...and the design wasn't centered properly. I called them before I shipped my package back to them and asked them for a RMA #. I also asked them how long they thought it would take to process my refund after they got the package. The person at the Mint said as soon as we receive the package, we'll be processing the refund. I said: Really? As soon as you guys receive the package? (I couldn't believe my ears since the Mint takes forever to do anything...like ship orders.) He reassured me that yes...it would be processed right away.
2) I receive confirmation that they have received the package based on my tracking number. Half a week passes and I haven't received a refund. I figured that it would take time to process it (contrary to what the person at the Mint on the phone had said), so I called to ask them about the status of my refund....just to see where they were at. The person said that it would take a very long time to process it since they are extremely backed up in the refunds department and that I can try calling back another time if I still haven't heard anything by next week.
3) Next week has come...still no refund. Waited on hold again for 30 minutes to speak to anyone. I explained to the person that this was ridiculous because the person I originally spoke to told me it would be processed right away and then the next person had said it would take a long time and I have to pay my credit card bill for something I have returned to them...and they were the ones that sent me coins with all these issues in the first place. After this, I got to speak to a supervisor and he reassured me that he would personally make sure that my refund is processed quickly and I asked if I would likely receive my refund by the end of next week since I have to pay my credit card bill soon. He said I would.
4) The end of that week comes...still no refund. By this time, I've already called a couple times asking to speak to that supervisor. However, the person I spoke with on the phone says that she'll send him an email and he will call me back tomorrow. The next day comes and no one has contacted me. I have to call the Mint yet again...and now the answer is that they will email him again and it takes 3 daysdays for a supervisor to get back to anyone. See how their answer changes every time? It goes from: he will call you back tomorrow to...it takes 3 days for a supervisor to get back to anyone.
5) I call back the next day out of curiosity to see how their answer will change about him getting back to me since it went from he will contact you tomorrow to he will call you in 3 days... However, the person gives me a new time frame on my refund. Now their answer has changed to that it will take 3 weeks from now. funny how it changed again!! so now what? that's over a month (more like a month and a half...unless they change the time frame yet again in a month and a half) of waiting for a refund when the original person had reassured me that it was going to be processed right away and then the people after that said 2 weeks from when they received it! now i'll have to pay a ridiculous amount on my credit card bill because they sent me horrible quality coins in the first place!
*** Edited by Staff to remove YELLING ***I am honestly so fed up with them. I don't want to deal with them anymore or order anything from them anymore other than to complete my existing series.
Posted 11/23/2012 5:54 pm
