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 Replies: 46 / Views: 5,747 |
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Valued Member
Canada
478 Posts |
Item was not as it was described...seller should refund your purchase! Simple as that! Dooby Rak nailed it...doesn't matter who's fault it is, its still the sellers responsibility to resolve it...whats the old saying..."the customer is always right"...even if they are wrong
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Valued Member
Canada
329 Posts |
regardless if he is nice or not, a case needs to be opened. you purchased damaged merchandise.
if he wants to get overly aggressive with you just simply say it's nothing personal, its just business and you're looking out for yourself and your investment.
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Pillar of the Community
Canada
1189 Posts |
Many headaches to buy and sell on ebay. Lucky enough I do not shop on there often |
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Valued Member
United States
149 Posts |
Open a case immediately if not sooner!
Why do you think you have to wait while he deals with the postal service?
You do not have to hold on to the coin while the seller tries to deal with Canada post. He can deal with them on his own time.
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Valued Member
 Canada
299 Posts |
True @sodude. I already opened the case. I dunno what he told paypal though, but the resolution should be there by Mai 7th. Only time will show I guess
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Pillar of the Community
Canada
6768 Posts |
It looks like "to sell" it could be a headache.
But as buyer you protected well.
Usually, prior to put a bid, I contact the seller and asking for item details.
Actually always for coins that not "a new".
Hope, that for Adorus it will finish with the total refund and its all, without any aditional issues.
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Pillar of the Community
Canada
871 Posts |
Did the item you buy sell for very cheap? I had a run in a few months ago where I purchased a 1989 Canada gold proof set for just above melt value. At the end, the seller threaten me by saying, "what goes around comes around". It made me believe she was going to damage the merchandise intentionally. I put in a dispute and got a refund ASAP. I strongly suggest you follow up and not let anyone talk to you out of it.
I highly doubt that Canada Post would intentionally open a parcel and damage the goods. My guess the seller did. Was any of the packaging damaged or resealed?
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Valued Member
Canada
299 Posts |
Package was a bubble mailer, like the orange craft thing ... For a 730$ purchase it wasn't the best choice, and no, the initial price was like 35$  but 730$ is a very decent price. And yes, I also doubt Canada-Post will open and damage ... Like SERIOUSLY? loool |
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Pillar of the Community
Canada
590 Posts |
Never doubt what Canada Post is capable of. My regular mail carrier is a gem. She is very nice and provides excellent service. They guy who replaces her on her day off is a moron. I've had packages left in the wrong mail box and on Friday he only delivers mail and skips the packages.
One of my customers recently claimed to have received an item I sent and there was nothing inside the envelope. They guy could be a full of it but then again it could have been a postal worker who opened the package. Hard to tell now days. It wasn't an expensive item so I just sent a replacement. If I ship anything expensive I make sure the package is tamper proof and that it can not be damaged.
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Valued Member
Canada
299 Posts |
@Dooby Rak, that's the reason I ship totally insured for the whole amount + Signature request, so I try to minimize the risk to the max
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Pillar of the Community
Canada
2366 Posts |
You have 45 days to open the case. I don't get too uptight about things when this happens. My rule of thumb is to give the seller 30 days to resolve it to my satisfaction before I open a case (unless the seller is rude, unresponsive etc etc). If the buyer and seller are both on the same system (IE you are both registered on ebay.ca) then Paypal will lock the funds in the seller's account immediately when the case is open. If the person is a new seller then Paypal automatically locks the funds for 21 days before releasing them to the seller anyway. I think it takes 3 months of good behaviour before that restriction is listed. As a buyer you will always get reimbursed by Paypal. Paypal will then attempt to recoup the money from the seller. If they fail for whatever reason then they will restrict the account. The seller cannot delete the account until all outstanding cases are resolved. On the ebay side, I believe there is also a 30 days from your last transaction restriction on deleting an account . If you and the seller are on different systems (IE one on ebay.ca and one on ebay.com) then Paypal may not be involved in the case/resolution and the reimbursement will come from ebay instead and the seller's ebay account will be restricted until the bill is paid. The onus is COMPLETELY on the seller to provide proof of delivery of an 'as described' item. Last time I checked the required proof was tracking SHOWING DELIVERY (if it doesn't show delivery it's worthless which is why you need carrier insurance (maximum coverage of $500 by Canada Post)) and, within Canada (this varies by country), if the value is > $325 then signature confirmation is mandatory. None of this provides you protection against a claim of any empty package and so on. In these cases the buyer gets reimbursed and the seller is out of pocket. Fortunately most buyers on ebay are honest but this requires those honest buyers to pay higher prices as sellers need to self-insure against the dishonest few. As @silveroid said, it's good to be a buyer on ebay; not so much to be a seller. As a seller, make sure you report any buyers that open claims against you regardless of whether you settle them directly or not. Occasionally ebay notices patterns in these reports and will restrict the offending accounts and, maybe, remove the 'item not received' strike against you. Don't expect a refund of the money to show up though. |
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Pillar of the Community
Canada
2366 Posts |
p.s. Don't use the 'convenient' Paypal option for printing shipping labels; even though it's cheaper. That just opens up a whole other can of worms if something goes missing with both Canada Post and Paypal saying the other is responsible for your reimbursement. Pay the extra couple of bucks directly at the post office. If you're shipping frequently, get yourself a Canada Post discount card.
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Valued Member
Canada
299 Posts |
WoW @kuh_85 ... This is very knowledgeable. Thank you for the information.
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Valued Member
Canada
299 Posts |
But one question: You said max 500$ Canada-Post refunds, why ? If you insure for 700, 800, or 1000+$, why do they refund only 500 ?
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Valued Member
Canada
190 Posts |
20.4 Exclusions and Restrictions on Certain Items b) The maximum amount payable by Canada Post is: $500 for shipments containing coins, jewellery, manufactured and non-manufactured precious stones and metals, cancelled or uncancelled postage stamps... http://www.canadapost.ca/tools/pg/t...s_with-e.pdfcameron93 |
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Replies: 46 / Views: 5,747 |
First Page
Posted 04/10/2013 09:45 am
