Needed Help For An Issue On Ebay Purchase

I would definitely open a case and have ebay help resolve it. At the end of the day it is your hard earned money your spending on a product that was not as described. I wish you luck with your issue. Please keep us updated.

Thank you for helping. The seller seems nice, but only problem he is new and I dunno how trust worthy he is. I'll definitely keep you updated. I'll ask him for the case # with Canada-Post. I'll try to make sure there is actually something he is trying to do. Don't want to ruin someone's reputation if it is not their fault, even if I really don't think Canada-Post would do something like opening a parcel and ruining the item.

Should open a case asap. Good luck with it.

I have to deal with a very abusive buyer lately related to a watch I sold on ebay, gives me enough grieve. He opened a case on the purchase, locking up the fund simply because the useless tracking number provided by paypal provides him with no real shipping status update. Lesson learned for me.

@tocoins, Good luck with the buyer. Had also a case when a buyer left me negative because the coin said to be uncirculated in my listing was not an ms70 -_- ... Some buyers simply don't know stuff. Luckily got him remove the neg by refunding him.

@Ravenzcoins, I understand all your points, and I really appreciate that. Thank you.

I wish you Good Luck and the soonest resolution!

There is not much you can do, best thing would prolly have been to return the coin for a refund. One time I bought a coin from ebay and once in hand (slabbed coin) noticed a rim ding not obvious in the picture but it was sorta there if you looked really close. The seller was nice and refunded me $30 (from $250) to make me happy.

People need to understand that the seller is responisble for everything they sell on ebay. That included damaged and lost shipements. The seller has to protect themselves with the tools provided by their shipper but can't hide behind the shipper when something goes wrong. Here are some examples:

A) You buy a gold coin with free shipping and it never arrives. The seller claims they sent it letter mail and can't provide an insurance number or a tracking number. In this Case ebay will refund the buyer the money.

B) You buy a glass vase on ebay and the seller neglects to package it correctly and it arrives damaged. This is the sellers fault as even Canada Post will examine the packaging before issuing a payout on an insurance claim and if they find the item was not packaged correctly they will deny the claim. In this case ebay will ask the buyer to return the item to the seller and the buyer will receive a refund.

C) You buy a collectable set and receive it with an item missing. The seller may have made an honest mistake, the item may have been tampered with or the buyer may be corrupt but in this case the seller will loose regardless. All the buyer has to do is file a item received not as described case and send the item back. The buyer receives a refund automatically. In this case even if the seller can provide documentation that the item was shipped perfectly ebay will always side with the buyer.

As a seller you can not simply use the excuse it was not my fault. The seller accepts all responsibility for the sale of the item. I had one case where a seller sent a silver coin without tracking and it went missing. The seller simply refused to believe that a package could go missing. In the end it was their fault for trying to save a couple bucks on shipping when I paid for tracking and ebay refunded the money back to me.

Just a side not. If you are a buyer returning an item, you must send it back with a tracking number.

Hope this helps.