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 Replies: 10 / Views: 1,702 |
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Valued Member
United States
179 Posts |
Long post, question at the end... Okay, I've decided to start selling coins on ebay (and other places as well) so I've created a new "seller's" ID and have begun. I've sold on ebay before, so I'm not a newb. I listed a roll of Indian Head pennies. I stated in the listing they were unsearched, and I never opened the roll, sold it the way I received it. Auction closed. Buyer paid following day via paypal. Coins shipped next day. Buyer sends an email yesterday: quote:
these are some pretty ratty pennies 80% culls
I was out of town and didn't respond. email today when I get home from buyer: quote:
please leave feedback
Red flag. I responded: quote:
Hello,
I didn't open the roll, I didn't/don't know what condition they were in. I stated in the listing they were consigned, and listed the way I received them.
If there is anything I can do for you, let me know.
Mike
I didn't offer a refund, either full or partial at this time because, one, the buyer hasn't asked a question yet, and two, as a seller that's my last resort to solve a problem and three, this buyer has almost 7000 feedback and is a coin seller also and four, I've payed the consignee. The buyer responded: quote:
THAT IS A BUNCH OF B. S. IT IS NOT LIKE IT WAS A SEALED ROLL. AND WITH A FEEDBACK SCORE OF 2 I DOUGHT (sic) YOU DO MUCH CONSIGNMENT OUT OF YOUR HOME ADDRESS. HOW ABOUT I JUST BLAST YOU ON YOUR FEEDBACK AND GIVE YOU A 67 PERCENT SCORE
My response: quote:
Why the attitude?
At what point have you asked me a question? Other than assuming that just because my ebay account is new that I don't have experience?
Your first email stated that you thought the coins were culls. You didn't ask if I was open to a refund, either partial or full. I didn't respond that day because I was out of town. As soon as I got your email I responded.
Your second email was just a statement, even a demand, that I leave feedback. Clearly, in my mind, as soon as my feedback was left you were going give me a negative. I always leave feedback after the transaction has been completed to satisfaction.
Your third email confirmed my doubts.
And still you haven't inquired about possibly resolving the issue. It seems clear to me that you intend to, as you say, blast my feedback.
If at some point you have a question, I'm willing to talk.
Mike
As a seller, how do you think I should handle this from this point on? The buyer didn't ask questions ahead of time (last minute snipe), was obviously looking to get a bargain from me to resell, I can't verify the coins weren't switched if I do refund, and from the tone of the buyer it appears I'm getting negged anyway. |
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Pillar of the Community
United States
827 Posts |
try filing a complaint with ebay on the feedback terms, I tried once and failed so you might as well. It's worth a try, you delivered what you sold and sold it as your auction stated, no reason for him to give bad feedback, could fall under the spite clause of their feedback policy. Try it out. |
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Moderator
 United States
6563 Posts |
Ouch!  Honestly, even in a consignment you should know what you are selling. They could be MS grade Indians and he could easily send back cull and he knows that. Unfortunately you got off to a VERY bad start as a seller and personally at this point of your selling history I would start over again if he gives you a negative. There is no way you are going to please him and he will hurt your numbers just to spite you. Please read everyone's opinions on this situation to formulate a good strategy of fixing this...if any. Goodluck |
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Pillar of the Community
United States
7123 Posts |
Tell Him to return the roll of coins for a full refund ,, and do not leave feedback .
even if you take a loss and no feedback is left from either party you may walk with your rating ,, if not then you can take the high road with your reply to his feedback.
Metalman
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Pillar of the Community
Canada
1106 Posts |
I agree with Metalman. Use it as a learning experience and even though you ad was probably clear, make the next one even clearer with this guy in mind so even he couldn't argue. On the other hand, refunds shouldn't be offered on unsearched rolls as who know if he has picked out some good ones and replaced them.
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Forum Mom
 United States
5877 Posts |
I would also offer the return (minus shipping). I would suggest opening all rolls prior to sale in the future. I have never sold an "unsearched" roll because of this possibility.
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Pillar of the Community
United States
7123 Posts |
I will post these thoughts also , I'm sure you have already thought about it .
But when you sell coins on consignment ,, the money should not be dispersed until the sale is finalized and you know that the Item has been accepted .
a no questions asked return policy is the best return policy .
I also agree with Susan that you should at least have a look in the roll,, just to certify that it is as stated in your auction ,searching means that you have looked up each coin and have placed a value on them ,, searched for overdates and such ,, verifing the contents IMO is not searching .
Metalman
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Pillar of the Community
United States
882 Posts |
How much did this roll sell for?
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Pillar of the Community
United States
1083 Posts |
Hi Mathman! Sorry to doubt a fellow Okie, but you had a roll of Indian Head cents that you never looked at? I find it hard to believe that any collector would be able to leave a roll of old Indian cents sealed without opening them and than offer them up for sale sight unseen. Of course I doubt the "experienced" buyer that would ever buy a roll of old coins and believe the seller's claim they that are unsearched. I recently sold a roll of circulated Buffalos, but I described the date ranges and the grades in my listing. I think grab bags are a bad idea for the seller and the buyer. |
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Valued Member
 United States
179 Posts |
I really didn't open the roll.
Lesson learned.
I paid out too soon.
Lesson learned.
Refund offered and accepted. I'll relist to try to recoup some of my cost. Original auction ended for $45.
Thanks all.
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Valued Member
United States
169 Posts |
I would have at least opened the roll to confirm that they were Indian pennies. If they were culls, or whatever, then I would have tried to describe them as such. |
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Replies: 10 / Views: 1,702 |
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Posted 06/15/2007 8:05 pm
