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 Replies: 21 / Views: 2,910 |
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Pillar of the Community
Sweden
729 Posts |
Bought some coins from a guy. BIN+$7 for S&H. He mailed it yesterday, and now sends me a mail that his actual shipping was $21 and change, and wants me to pay the extra $14. Of course I won't, but can't really find the specific policy that states that the seller isn't allowed to charge extra for shipping after payment has been made. I have this: http://pages.ebay.com/help/policies...ormance.htmlwhich states "Specify shipping costs and handling time in the listing." So, I am responding with that and several user threads from different forums regarding this sort of event, and politely ripping him a new one at the same time. So, should I go Negative with the feedback, or should I be good with giving him a neutral? epikur |
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Pillar of the Community
 United States
4596 Posts |
"I'm sorry, but shipping was quoted a $7 in the auction. Thanks"
-----Burton 50+ year / Life / Emeritus ANA member (joined 12/1/1973) Life member: Numismatics International, CONECA Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club Owned by three cats and a wife of 40+ years (joined 1983) Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/ |
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Pillar of the Community
United States
5825 Posts |
Most often this occurs when new sellers don't take into account the cost of international S&H. They may SAY they don't ship internationally in their description BUT they don't block bidders from other countries. ebay very nicely provides that option BUT it's tucked away in a hard-to-find location on their site. IF this is an ebay transaction AND the seller is new I see two possible solutions: -- the hard line is to report the seller -- the soft line is to come to a mutual agreement to cancel the transaction. IF this is NOT an ebay transaction then I don't know. |
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Pillar of the Community
United States
1699 Posts |
I guess it would depend on where you bought it from and if the type of shipping specified in the ad was different from the shipping that was required in sending the item to you. If sending the item to you was more expensive such as international shipping vs. domestic, I would see it as okay for the seller to charge a little bit more. Otherwise, do what you're doing now and see how he handles it before you decide what feedback he deserves.
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Pillar of the Community
 Sweden
729 Posts |
It's ebay, experienced seller (2500+ feedbacks), specified Int'l shipping at $7, it was free domestic. I did email him, stating facts and opinions. Was quite upset because it's just bad customer service doing that, especially as it was clearly stated that the $7 was for intn'l shipping. He emailed me back a bit later, apologizing and whatnot. I returned his emial, accepting his apology, but stated that I as the buyer shouldn't have to suffer because of his incompetence in miscalculating the shipping by 200%. He later refunded me the purchase and let me keep the coins, stating he only wants positive feedback. So I won't leave a neutral feedback, but won't leave a positive one either... |
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Pillar of the Community
Canada
4227 Posts |
Sounds like he did the right thing in the end  |
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Pillar of the Community
United States
2254 Posts |
Quote:
He emailed me back a bit later, apologizing and whatnot. I returned his emial, accepting his apology, but stated that I as the buyer shouldn't have to suffer because of his incompetence in miscalculating the shipping by 200%  So, did you receive the coin/s? Did you pay the extra shipping and then get refunded for it? I'm confused. Not sure what you "suffered" by returning an email stating that you would not pay the additional shipping charges. |
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Pillar of the Community
Sweden
729 Posts |
The coins are in the mail already, that's how he noticed the extra fee. The right thing for him would be go get back at me before he shipped it and let me know so I could cancel if I wanted to.
In that email, I stated that he would get a neutral feedback from me...on a good day.
he apologized and said he'd pay for the extra shipping. I was ok with that and wasn't going to leave him a neutral after all. That all depended on his response to my first email. But since he apologized and did so in a nice manor, I decided I wouldn't leave him a feedback.
then after an hour or so, I got a full refund and got to keep the coins.
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Pillar of the Community
United States
2254 Posts |
Ok, got it. So he sent the coins, realized it was more than $7, and then asked you for more money while the coins are in transit? To me, it was a simple buyer miscalculation is all. If nothing more comes out of your pocket, and you receive the coins, I see no reason to get upset about this or feel like you are suffering at all. However, it is all premature if you have not received the coins yet. Bottom line, this happens all of the time. All you needed to do was send the seller a reply that "No, I won't pay for shipping miscalculations. Either ship the coins at the ebay agreed price, or refund me". It's as easy as that. I don't think it warrants any kind of feedback threatening to be honest. As it stands, the coins were in the mail and you were not out any extra money at the time right? Just my 2 cents as an ebay buyer and occasional seller and not as a "Mod". |
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Pillar of the Community
Sweden
729 Posts |
Yes, I agree, it happens all the time. But it doesn't happen all the time that the seller has the nerve to ask for extra shipping. the coins were cheap, so the shipping would pretty much double the actual price of the coins. If it was a high end coin, I wouldn't have a problem with it...because of the percentage of the initial cost, the $14 wouldn't be as high... Low shipping is something I look for on ebay, and I use that as an argument when I consider which coins to buy. Oh well, we can just agree to disagree on what's right or wrong in how to act on this Have a great day! :D |
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Moderator
 United States
23522 Posts |
Epikur, you are the perfect illustration of why I do not leave Feedback for my buyers until the transaction is completely finished. I will be referencing this thread again, the next time I'm asked.
Imagine yourself the seller, as a CCF member, posting about the experience here on the forum. You messed up, literally gave the coins to the buyer by way of making it right, and he still spread the story over multiple online fora and refused to give positive feedback. That's borderline psychotic.
I will give you credit for "not saying anything if you have nothing good to say," but that's about as far as I can go.
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Pillar of the Community
United States
1247 Posts |
how the heck to you return an "email"?
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Pillar of the Community
Sweden
729 Posts |
I "spread" the story to one forum. I wasn't sure how to act, but I was upset regarding how he asked for more shipping.
It wasn't until many hours later he refunded me, when he knew I wasn't going to leave feedback at all, as I accepted his apology. I did in no way ask for any reimbursement of any kind.
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Pillar of the Community
United States
500 Posts |
His bad for trying to get more $ after-the-fact. But I would also say that he is being awfully generous in refunding your purchase price. In a way, you threatened to leave bad feedback and he succumbed by not only withdrawing the request for $14 but also refundung your purchase price.
I wouldn't be able to keep from leaving positive feedback in such a case - as he went way beyond the call to make you satisfied.
I'm not sure how kosher it is that you threatened him with neg feedback like that. It wasn't kosher for him to try to retroactively goose the shipping charges, but two wrongs?
Weird thing is some accused me of being overly harsh when I was sent the wrong coin and said I should be compensated for having to return it ( as in the postage and envelope paid for and maybe something for the time and gas to run to the post office ). IMO, that was a bad mistake and it is incumbant on the seller to make it right - which he did by giving me a free nominally priced coin. But I never threatened him with a neg. IMO, that starts treading into extortion territory and that is just bad in any context! JMHO
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Bedrock of the Community
13014 Posts |
If it was domestic shipping I would agree thats one him for miscalculating. However with international shipping unless you just set it at 50 dollars and tell people itll be less than that its almost impossible to figure it out for around the world if youre going to allow buyers from most countries. Its why a lot of sellers dont ship internationally because this ends up happening more often than not.
I would agree threatening feedback right away is bad form. I dont really have a problem with him asking you if you would pay for the difference since he wasnt holding the coins hostage if you didnt. He had already sent the coins so it seems like it was just a simple request do to an honest mistake or a flaw in the shipping calculator if he didnt input a flat price.
In the end you ended up getting everything free and I dont see any way that couldnt be considered a positive experience. You didnt even have to fight them for that, its sounds like an email or two and all of a sudden you had a full refund and were told you could keep the coins.
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Pillar of the Community
Sweden
729 Posts |
After some soul searching (and reading your comments) I did sent the refund back to him. I did pay for the items to begin with..
Got a happy email back telling me he had just bought a scale for better estimates in shipping to prevent future mishaps..
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Replies: 21 / Views: 2,910 |
Posted 11/06/2013 11:53 am
