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 Replies: 15 / Views: 2,039 |
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Pillar of the Community
2087 Posts |
This may only be an issue for non US customers of Heritage. I have only purchased from Heritage a few time but each time the delivery has been phenomenally slow. Getting a parcel from New Zealand to Austria by surface mail is actually faster. Also Heritage charges huge amounts US$63.68. Heres the tracking info for my latest purchase from them. Does it really take 7 days from Texas to Los Angeles? I thought the Pony express closed down nearly 100 years ago!  April 11, 2014 4:26 pm LOS ANGELES, CA 90009 Processed through USPS Sort Facility April 11, 2014 LOS ANGELES CA 90009 Depart USPS Sort Facility April 4, 2014 COPPELL TX 75099 Depart USPS Sort Facility April 3, 2014 9:29 pm COPPELL, TX 75099 Processed through USPS Sort Facility Edited by austrokiwi
04/15/2014 12:29 pm
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Bedrock of the Community
United States
10045 Posts |
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Also Heritage charges huge amounts US$63.68. That much to ship--and they're going the wrong way!  For all that money, why isn't your coin leaving by the nearest airport? It takes me 3-4 days at most to ship to say, Oslo Norway or Melbourne by air post. I've never managed to win anything on a Heritage auction, so I haven't dealt with their crazy shipping prices.  Edited by DVCollector
04/15/2014 12:57 pm
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Valued Member
United States
211 Posts |
I have only bought a few things from Heritage and the shipping costs are relatively high compared to other outlets. I've found that the shipping times are typical for the services they use (they aren't the ones delivering it). But it seems to take a week after I pay before they actually get around to shipping.
In regards to yours...I don't know why they routed the parcel through Los Angeles. Basic ground service mail in the US takes anywhere from 2-7 days to cover the distance your package has (with 2-3 days being typical, and 7 days being the exception). For 60 dollars, you should be getting air mail that flies direct from Dallas to Vienna or Munich.
Edited by JimmyJames
04/15/2014 1:22 pm
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Pillar of the Community
 2087 Posts |
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and they're going the wrong way! Wow! If I get the parcel Am I going to find Australian customs and post office stamps on it saying Austria is in Europe? |
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Valued Member
United States
450 Posts |
If you do.  |
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Bedrock of the Community
United States
19961 Posts |
Was it sent using Registered mail?
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Pillar of the Community
2087 Posts |
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Was it sent using Registered mail? USPS And I have a tracking number "track and Trace"?. I have rung Heritage The customer services person was also a little surprised at the price and the delay in LA. He said he would get back to me( but I forgot to find out when!) |
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Bedrock of the Community
13014 Posts |
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USPS And I have a tracking number "track and Trace"? If it starts with "re" its registered which is miserably slow and explains the 7 days thing. Its usually one of the last things processed by USPS and can often sit for days in the same location. You could have the same package sent at two different times and one time it may take a few days another time could take a couple weeks. Its the safest way to ship things but comes with a lot of headaches. |
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Pillar of the Community
2087 Posts |
The tracking number starts with CM......I have no idea what that means. When I deal with Auction houses in Aussi, New Zealand and the UK. I usually get a choice as to the type of Shipping Heritage gives no choice( again I assume this just applies to Foreign buyers like myself) I went to the USPS site and checked the most likely costs the closest I could find was this Quote:
Priority Mail Express Internationalâ„¢ Flat Rate Envelope More info about Priority Mail Express Internationalâ„¢ Flat Rate Envelope
USPS-Produced Envelope: 12-1/2" x 9-1/2"
Maximum weight 4 pounds.
3 - 5 business days to many major markets 1, 2
$46.50
$42.75 The item is a single slabed coin value is US$100.00 I am amused at the 3-5 days for major markets.....obviously Vienna is not in a major market. Edited by austrokiwi
04/15/2014 4:34 pm
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Bedrock of the Community
13014 Posts |
CM usually means certified mail which would be an unusual choice for that. I'm sure they have their own insurance so they could send it however they want, but certified would still be strange. Usually its priority or express when someone uses their own insurance.
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Pillar of the Community
2087 Posts |
Well here is one for foreign customers of Heritage to take note of. I received an email stating they had reassessed the postage.....yahoo! of course there's a catch... they will credit it against the postage on my next purchase! lets see When was my last heritage purchase? 6 years ago!
Note to self: In future always question the shipping fees before paying!
I wouldn't normally worry about how much time its taken....but the high postage costs did raise my expectations about the speed of delivery!
Edited by austrokiwi
04/16/2014 3:35 pm
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Bedrock of the Community
United States
10045 Posts |
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they will credit it against the postage on my next purchase! If Heritage made an error, they should refund your money; it's not theirs to earn interest on. If it were me, I'd take it up with my bank or credit company to reverse the charge. |
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Pillar of the Community
United States
9792 Posts |
I live down the road from them, so anything I do with Heritage is hand to hand. But all my ebay packages go through the Coppell, TX Post Office substation, I've had items stuck there for days, and showed sent mis-delivered and two days later it shows up. Coppell is not the quickest station for sure. Registered Mail does take longer, but it's the absolute safest way to ship high value items. My Mom lives just South of LA and sends me stuff all the time, just regular envelopes, they take an average of 5 days. "Buy the Book Before You Buy the Coin" - Aaron R. Feldman - "And read it" - Me 2013! ANA Life Member #3288 in good standing since 1981, ANS, Early American Coppers Member (EAC), Colonial Coin Collectors Club member (C4), Conder Token Collector Club member (CTCC), Civil War Token Society (CWTS) member, Liberty Seated Collectors Club (LSCC) & Numismatic Bibliomania Society member (NBS), USMex, Member in good standing, 2¢ variety collector. See my want page: http://goccf.com/t/140440Edited by westcoin
04/16/2014 8:46 pm
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Pillar of the Community
2087 Posts |
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f Heritage made an error, they should refund your money; it's not theirs to earn interest on. If it were me, I'd take it up with my bank or credit company to reverse the charge. Its only a minor irritation for me...... Of course I would have like to have the money back. But I am not going to make a fuss, The coin with the HIgh postage still cost less than the European market value. I today's global world( ALthough it was always a globe) NOn-US coin collectors have a great way of spending less...buy the coins you collect in another part of the world where they aren't so valued! |
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Pillar of the Community
2087 Posts |
Of course I was out today.....and they tried to deliver. Actually for the reduced postage the timing is reasonable.
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Valued Member
United States
416 Posts |
CM doesn't stand for certified mail. In this instance CM is the beginning of an international tracking number. It was probably sent as a First Class International parcel. Certified Mail is a domestic only service. Austrokiwi, glad to hear your coin reached its destination.
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Replies: 15 / Views: 2,039 |
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Posted 04/15/2014 1:18 pm
