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 Replies: 13 / Views: 6,027 |
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Pillar of the Community
United States
500 Posts |
I sold a coin to a real "winner". First he takes 3 days to pay - I know that is allowed but I have never had a buyer take more than 4-8 hours before - and I have never gone more than maybe 2 hours tops myself before paying - usually seconds as IMO it is unwarranted to make the seller wait. Then he emails me 3 days after it arrived saying that he is unhappy with the coin and that the pictures showed toning that the coin doesn't have - which is complete BS as I don't doctor pics in any way and while I stink at taking them they are very representative in color etc. Anyway, he says since the coin is brilliant white ( it isn't it has some even gold toning which is what the pics show and what my ad said ) it is worth $15 less to him than he paid ( and he paid BIN more than $20 below list ). WTH? Trying for a retroactive DISCOUNT/REFUND? That HAS to be against ebay policy, right? I offered a full refund if he returns it - ignored the extortion attempt IOW - and gave him the return address. Then blocked him. Do a lot of idiots try to extort retroactive discounts? GEESH, that is both LOW CLASS and just plain wrong! Don't like it, return it. I've had sellers send me the wrong coin and try to get me to keep it for a discount - bait-and-switch IOW, which I deplore but to buy and extort? WTH is wrong with people. No class, no morals, no ethics. He hasn't left feedback and didn't threaten to if I didn't refund him - which would definitely violate ebay policy. But even asking should be considered a violation IMO! I guess he thinks that some will be more willing to refund part of the price than lose the shipping cost of a return. But it is just so messed up to be doing that. I was selling that coin at exactly cost+fees so I was only breaking even on it. Now - if he does return it - which I think is 50-50 - I'll be out the shipping because of this idiot game player.  IMO, if the seller sends something other than you bought they should ALWAYS PAY shipping both ways on returns - and probably something extra for the trouble(I did get both for the times dealer's tried a B&S - at least). Conversely, if you have buyers remorse or an illegitimate return reason ebay should likewise force you to pay the shipping both ways. No one is forcing anyone to buy after all! If the pics hid flaws etc. that is legit and I have returned plenty for that reason. But this buyer is a slimebucket, pure and simple. |
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Pillar of the Community
United States
2077 Posts |
ebay allows the buyer and seller full flexibility to determine a resolution before opening a case, so anything goes at that stage. I would tell the buyer to send back the coin for full refund and if they don't like that, they can keep it. However, if they open a not as described case, you stand a pretty small chance of winning.
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Pillar of the Community
 United States
500 Posts |
Why would they open a case when I am willing to give them a full refund? And why would I lose a case just because this idiot says he saw something in the pics that was never there and he describes the coin "in hand" incorrectly? No logic there! Why would I ever lose such a conflict?
I still think trying to retroactively extract a refund is not kosher at all. Otherwise EVERY PURCHASE could be retroactively negotiated and the buyer could threaten to return if their demands aren't satisfied etc. Like I said, I know many sellers intentionally deceive with weirdly lit or colored pics. I am extremely honest and forthright with pics and descriptions so as not to do what those slimedogs do. This buyer is a nutjob.
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Pillar of the Community
United States
7641 Posts |
Do not give in to the partial refund. If you do, all it does is encourage him to do it to others in the future. At this stage of the game stick to your guns of "return the item for a full refund" ---- nothing more and nothing less. Be polite, but firm. Animosity does nothing for either one of you. He can open a SNAD case. If he does, ebay will tell him to return the item for a refund if he wants his money back. He should return the item with Delivery Confirmation/Tracking the same way you sent it. Issue the refund as soon as you get the item back and you are satisfied it was the same as you sent. Keep cool and do not show your frustration. There are no shortage of idiots that cannot be satisfied on ebay no matter what you do. You just happened to find one. |
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Pillar of the Community
United States
7840 Posts |
 Full refund or nothing at all. Edited by oih82w8
05/28/2014 4:33 pm
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Pillar of the Community
Canada
3049 Posts |
The way I see it... let him open a claim and return the item to you.. you're out the shipping yes... but a small price to pay not to deal with idiots... (to the blocked list)
Don't bother with the partial refund.. this is basically a scam.. just be the better person here.. offer full refund or they can keep the coin..
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Pillar of the Community
Canada
5417 Posts |
It's all or nothing. Never give in to the partial refund scheme.
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Valued Member
United States
269 Posts |
I asked a seller for a partial refund once and here is why.
Saw a GPS for sale that I knew was no longer made but had a great reputation, guy said it was new old stock so I bought it.
Turns out when I got it was used,Had scratches and still had some old places in its memory, still it was a great GPS so I sent the guy pics of the scratches on the front ect, he told me to send it back, he would refund my money, I asked for a $20 partial refund as I liked it so much and knew they were hard to find. and thats what happened.
Its still going strong
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Pillar of the Community
Canada
2124 Posts |
The problem is that the coin condition is always subjective. I don't think is bad to ask for a partial refund but it's your right to say no and offer a full refund upon receiving it back.
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Pillar of the Community
United States
2589 Posts |
The only time I feel partial refunds are acceptable is if there are legitimate problems in a lot deal. For example the listing said that there were 200 coins in the lot but only 199 arrived, or one of the coins was of the wrong type, ect. In a situation such as that I will ask the customer to recount, if they still complain that a coin is missing I will pro rata a refund to them for the equivalent value within the lot of the missing coin. For sales of single coins such as yours, there virtually no circumstances where I would be willing to issue a partial refund.
If they do open a SNAD case against you, your only practical defense is buyers remorse but your chances of success in using such a defense are slim. You also always risk negative feedback regardless of the outcome of the SNAD.
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Pillar of the Community
United States
7375 Posts |
I agree with the refusal of the partial refund. Yes, you'll be out shipping if he returns it, but the buyer will also be out the return shipping. Keep us posted.
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Valued Member
Australia
491 Posts |
As a seller sometimes it just has to be Happy Whatever!
Sometimes I say to myself how much is my 100% feedback worth?
Bit like smelling salts.........
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Pillar of the Community
United States
500 Posts |
No way I am giving in to the "partial refund" scheme/scam. I could see circumstances where it would be appropos, perhaps, but not this one.
It is particularly bad because the new policies mean paying for BIN listings - so having to relist it isn't without a "price" as well now. I'll probably add the shipping in and list it auction instead. But there is a cost to idiots playing games.
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Valued Member
Australia
491 Posts |
Quote:
But there is a cost to idiots playing games. Yes unfortunately don't I know it. I found that there is a lot of countries that seem to have more selling troubles than not. One other horrible part of selling on ebay is being "Black Mailed" by........But sometimes they give you enough email info to hang them....... |
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Replies: 13 / Views: 6,027 |
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Posted 05/28/2014 3:09 pm
