|
This page may contain links that result in small commissions to keep this free site up and running.
Welcome Guest! Registering and/or logging in will remove the anchor (bottom) ads. It's Free!
To participate in the forum you must log in or register. | Author |
 Replies: 5 / Views: 2,037 |
|
|
Pillar of the Community
2087 Posts |
I gotta share this one: An all time great example of Customer service. For a presentation I am giving, I used NGCs on line form to ask a question. Actually to be honest I was a bit horrified how my query looks when it was returned in the emailed response ( note to self on line forms are more dangerous than email for looking impolite), The question I asked: Quote:
( regarding slab number 2039361-030)
You call this coin an early restrike! What designates an earlier strike? Is it the minting technology and associated form of the coin, or is it date of striking? If date of striking then what is the cut off date. I ask as a 1860s restrike is almost indistinguishable from a 1920s restrike ( same basic technology)." My experience is that when it comes to Maria Theresa thalers just the mention of the coin damages numismatic brain cells certainly that appears to have happened in this case. The reply I received( you may need to think about it a little): Quote:
"Thank you for your email. NGC does not distinguish the difference in when they were restruck, just simply early and modern"  What more can I say!! Edited by austrokiwi
06/05/2014 05:21 am
|
|
|
|
Pillar of the Community
 2087 Posts |
I rang them spoke to the person who emailed me... she then passed me to the voicemail of the grader. It was the grader who was responsible for the first response.
I will have to ask the grader how it is possible to attribute a restrike as modern or early if they don't distinguish the date of minting?
Edited by austrokiwi
06/05/2014 4:33 pm
|
|
Moderator
 United States
23522 Posts |
Wait, what? That makes my brain hurt.
|
|
Pillar of the Community
United States
9792 Posts |
I've always had a simple reply that rarely address the question presented to NGC, I'm no fan, while I do own some of their slabbed coins, I buy the coin not the holder, and if it was between them and any other company on an almost identical coin, they will always finish second. I do respect some of their graders, and I even call them friends, Mark Held is a heck of a grader and nice guy, David Lange and I have had some good talks and bull sessions at Summer Seminars at the ANA headquarters, but I haven't really used them since the mid 1990's. ANACS and PCGS for me. "Buy the Book Before You Buy the Coin" - Aaron R. Feldman - "And read it" - Me 2013! ANA Life Member #3288 in good standing since 1981, ANS, Early American Coppers Member (EAC), Colonial Coin Collectors Club member (C4), Conder Token Collector Club member (CTCC), Civil War Token Society (CWTS) member, Liberty Seated Collectors Club (LSCC) & Numismatic Bibliomania Society member (NBS), USMex, Member in good standing, 2¢ variety collector. See my want page: http://goccf.com/t/140440Edited by westcoin
06/10/2014 2:58 pm
|
|
Pillar of the Community
United States
627 Posts |
@Westcoin: Mark Feld hasn't worked for NGC as a grader in over a decade. He works at Heritage, and before that he was a private dealer.
@austrokiwi: I have never had any problems with NGC's customer service, but before you call or ask a question you need to be scientifically and rigidly specific in what you're asking. If you think a grader will remember your particular coin, you are mistaken -- they grade hundreds of coins a day. I think your questions was reasonable as worded, but what kind of an answer were you expecting?
|
|
Pillar of the Community
United States
9792 Posts |
brg5658 - thanks for the update, I haven't run into Mark since an ANA seminar he was teaching at around 10 years ago. I have read his posts on the collectors board at NGC so I thought he may still be with them. Heritage huh? Just down the road from me too. Surprised I haven't bumped into him at an auction viewing or local show yet. "Buy the Book Before You Buy the Coin" - Aaron R. Feldman - "And read it" - Me 2013! ANA Life Member #3288 in good standing since 1981, ANS, Early American Coppers Member (EAC), Colonial Coin Collectors Club member (C4), Conder Token Collector Club member (CTCC), Civil War Token Society (CWTS) member, Liberty Seated Collectors Club (LSCC) & Numismatic Bibliomania Society member (NBS), USMex, Member in good standing, 2¢ variety collector. See my want page: http://goccf.com/t/140440 |
| |
Replies: 5 / Views: 2,037 |
|
To participate in the forum you must log in or register.
Disclaimer: While a tremendous amount of effort goes into ensuring the accuracy of the information contained in this site, Coin Community assumes no liability for errors. Copyright 2005 - 2026 Coin Community Family- all rights reserved worldwide. Use of any images or content on this website without prior written permission of Coin Community or the original lender is strictly prohibited.
Contact Us | Advertise Here | Privacy Policy / Terms of Use
|
| Coin Community Forum |
© 2005 - 2026 Coin Community Forums |
| It took 0.24 seconds to rattle this change. |
 |
|
| |
| |
Posted 06/05/2014 3:58 pm
