| Author |
 Replies: 18 / Views: 4,270 |
|
Valued Member
Canada
89 Posts |
So I sold a coin Aug 3, shipped the 5th. Sent with tracking from Canada to the States. According to the tracking number it was delivered on the 13th. Today I received a message from the buyer that the package was not received. I told them thanks and that I'd follow it up. Where do I go from here? If it was never delivered I'd hit up the post office but I can see it was delivered so I don't know if they'd be any help. Any advice? Edited by atscaper
08/25/2014 10:17 am
|
|
|
|
Valued Member
United States
234 Posts |
Maybe suggest they contact the post office and ask if the mail carrier remembers where it was left? Maybe the mail carrier left it on the porch or something and not in the mailbox.
|
|
Pillar of the Community
United States
4692 Posts |
Check to see if they have a signature. If not, then you need to contact the postmaster who will discuss the matter with the postal worker.
|
|
Valued Member
 Canada
89 Posts |
I'm going to drop by my local post office to see what they say. I'll also ask the buyer to have another look and to contact their local office to see where it may have been left.
Edited by atscaper
08/25/2014 10:16 am
|
|
Valued Member
United States
234 Posts |
Shipping with signature confirmation might be a good idea in the future. Not sure how expensive it is in Canada, though.
|
|
Valued Member
Canada
89 Posts |
I always do signature within Canada (for extra money) but most of the shipping options for the US (including the ones recommended by ebay) do not even have the option. Just have tracking and delivery confirmation. Shipping anything up here is a rip off. Edited by atscaper
08/25/2014 11:05 am
|
|
Pillar of the Community
Canada
1747 Posts |
Atscaper, I am not sure how close you live to the border, but I used to cross the border and ship from a border town. saves me money and hassle, not to mention gets things shipped faster.
|
|
Pillar of the Community
United States
7375 Posts |
Hopefully it was an inexpensive item. IMO, if it was "delivered" you are covered on your end. See how it plays out for a day or two. If the item was only worth a few bucks, you might just refund the buyer and be done with it. If it had some value, I wouldn't be too quick to give any money back. Seems like it should be the POs responsibility to make sure it's delivered when they say it's "delivered."
|
|
Valued Member
United States
234 Posts |
Also, was the shipment insured?
|
|
Pillar of the Community
United States
524 Posts |
Not to make you feel worse but I just had a shipment from JMBullion say delivered but it was not at my house. The next day a woman a couple of blocks away brought it to my house because the mailman left it at 552 instead of 522. Lucky for me she was an honest person. |
|
Pillar of the Community
 United States
4593 Posts |
USPS stuck my unc clad Kennedy's in my neighbor's box. Since the web showed 'delivered' we checked both boxes.
-----Burton 50+ year / Life / Emeritus ANA member (joined 12/1/1973) Life member: Numismatics International, CONECA Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club Owned by three cats and a wife of 40+ years (joined 1983) Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/ |
|
Valued Member
Canada
89 Posts |
upon google mapping the address I mailed it to, it's a freight forwarding service. I'm probably jumping the gun here but I'm gonna guess it was delivered and they lost it. So there goes the checking of the neighbors mail idea. I'm gonna assume this will only complicate the matter.
|
|
Valued Member
Canada
89 Posts |
Just got off the phone with ebay and was told that since I can provide tracking to show delivered that I'm in the clear as I've done my part. Still trying to provide good service but not going to eat the cost of a $100 coin. |
|
Valued Member
United States
234 Posts |
Glad to hear it. Even with tracking, it's a bit scary to send a coin off in the mail!
|
|
Valued Member
United States
269 Posts |
On this site somewhere there is a thread about a con using a freight forwarding service and saying not recived but I cant find it
|
|
Bedrock of the Community
Australia
21788 Posts |
Send a hard copy of the tracking information to the buyer.
|
| |
Replies: 18 / Views: 4,270 |
Posted 08/25/2014 08:58 am
