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 Replies: 21 / Views: 3,364 |
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Pillar of the Community
Canada
1018 Posts |
I have been trying unsuccessfully for a day now to get the image optimizer to load and it says that "webresizer apikey" not found. Could someone please explain to me what is wrong or what if anything I can do to fix this. Thanks
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Forum Dad
 United States
24175 Posts |
What browser are you using?
It's working perfectly for me and there are no other complaints.
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Pillar of the Community
 Canada
1018 Posts |
Hello Bobby I'm using internet explorer, and up until yesterday was having no issues at all. I've rebooted my computer and my anti-virus scans are performed daily. I've changed nothing that I'm aware of. I could see no one else was having this problem, maybe Ill try rebooting the router, but I can still post, just can't load the optimizer.
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Pillar of the Community
Canada
1018 Posts |
Its also saying this,
To successfully install webresizer please correct the following custom parameters: webresizer apikey- not found
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Forum Dad
United States
24175 Posts |
I would appreciate it if some others can check it and post here.
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Forum Dad
United States
24175 Posts |
It just worked fine for me with IE11.
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Pillar of the Community
Canada
1018 Posts |
I rebooted everything and I'm still getting the same problem, I'm not having any issues with any other sites through internet explorer either and my version is up to date. Not sure what to do or what happened. I'm sure I haven't changed anything.
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Moderator
United States
14463 Posts |
I just used the image optimizer with no problems.  |
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Pillar of the Community
Canada
1018 Posts |
The status is still the same this morning and I can see that no one else is having this problem. I just don't know what happened to create this problem and I don't know how to fix it. The Free Image Opimizer is a site link and I don't think I can do anything to affect it right? There is nothing that has changed on my computer that I am aware of.
This is the only message that comes up as optimizer sits there trying to load. I don't know how to fix this?
To successfully install webresizer please correct the following custom parameters :
webresizer apikey - not found
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Most Valued Member
11111125 Posts |
It looks like something on your side is filtering out the API key, or maybe even javascript altogether. This can be your browser or maybe your security software.
Can you try with a different browser? IE is notoriously bad, so much so that Microsoft is even bringing a brand new browser in Windows 10.
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Pillar of the Community
Canada
1018 Posts |
Would this just start happening without something changing its been working fine for months. I don't believe I have another browser, could you suggest another. I haven't had problems with IE 11 before or on other sites
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Forum Dad
United States
24175 Posts |
Quote:
Would this just start happening without something changing its been working fine for months. An update to Malware or Virus software or any other third party tool could do it. |
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Pillar of the Community
Canada
623 Posts |
I have been using Chrome with no problems.
Edited by T1Steel
03/30/2015 1:14 pm
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Pillar of the Community
Canada
1018 Posts |
Ok so I loaded this chrome web browser and low and behold problem solved, must be IE 11. Thanks all for helping me straighten this out. I just have to get used to CHROME now. Thank-you all again  |
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Pillar of the Community
Canada
1018 Posts |
Well using Chrome seems to have solved this problem, so it was maybe IE11. Thanks all for helping me solve this issue. |
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Most Valued Member
11111125 Posts |
When having issues with a browser, trying another is always a good move. This can confirm the problem, or limit it to a specific browser. In your case, I would be inclined to think something changed with IE or IE configuration (Windows Update?). It can also be security apps related, so any updates to an antivirus or firewall software can also cause this.
Anyway, I am glad it's working in Chrome. It may take a bit getting used to, but I prefer it to IE.
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Replies: 21 / Views: 3,364 |
Posted 03/29/2015 9:51 pm
