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 Replies: 14 / Views: 2,926 |
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Pillar of the Community
United States
4870 Posts |
So I attempted to contact a seller on ebay about a non-coin item. In doing so, I got this message. "We're sorry we couldn't find an answer for you. Unfortunately, due to the high volume of messages this seller receives, they are unable to respond to your specific question right now. We suggest reviewing the item again to see if your answer is in the seller's listing." What kind of customer service is that!? |
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Pillar of the Community
United States
4085 Posts |
If you can buy this item from another seller for a reasonable price, I would go that route just on principle. If it is a specialty item that is only available from them, you may be stuck rewarding poor service.
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Pillar of the Community
 United States
5828 Posts |
 Just get it if its a decent price. |
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Moderator
 United States
23522 Posts |
What kind of volume does the seller do, out of curiosity?
That type would go on my "don't buy with stolen money" list.
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Pillar of the Community
United States
1949 Posts |
Perhaps it may be a place like APMEX? |
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Pillar of the Community
United States
7375 Posts |
Yeah, I've had that happen once or twice. A real turn-off  |
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Pillar of the Community
United States
4593 Posts |
I'm with Dave. If you were in their shop and had a question, you might have to wait a minute or even more until they finished up with the current customer, but if they said "no questions", I'd be out the door so fast it wouldn't stop swinging for a week.
-----Burton 50+ year / Life / Emeritus ANA member (joined 12/1/1973) Life member: Numismatics International, CONECA Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club Owned by three cats and a wife of 40+ years (joined 1983) Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/ |
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Pillar of the Community
 United States
4870 Posts |
Edited by TheForce
04/25/2015 3:29 pm
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Valued Member
United Kingdom
152 Posts |
Not a fake
A contemporary forgery
date 1941 Allied soldiers based in North Africa so locals made coins
and pass/fool on to allied soldiers.
I got some many years ago from a guy who was out there during WWII
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Pillar of the Community
United States
560 Posts |
Wow, the guy has more than a million feedback. He must be busy.
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Pillar of the Community
United States
4870 Posts |
I figure if they have the time to take your money and package your item and mail it, then surely they should have time to answer customer questions.
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Pillar of the Community
United States
2669 Posts |
According to their negatives, they are fairly unresponsive. Due to their volume, probably the only time you will get to actually contact them is if you have a transaction with them. So you may be better off asking Google your question, and perhaps even buying elsewhere if it is available from a seller with the ability to reply to inquiries.
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Moderator
United States
23522 Posts |
I was this >< close to going to work for a guy who had half a million Feedbacks in a niche category like that. He was screamin' busy on ebay. 4 FT people and a couple part-timers, counting him, handled the whole thing, usually ~100 packages a day. Usually all he did was go find more stuff to sell and answer ebay questions. All of them, himself. |
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Pillar of the Community
United States
4870 Posts |
Yeah I think I am gonna pass on this seller. Reading all those negative feedback doesn't leave me with a reassured feeling.
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Pillar of the Community
United States
1949 Posts |
Just keep in mind 1132 negatives to 301182 positive ratings is a pretty darn good ratio overall, I can most certainly understand why an outrageously high volume seller like that may not allow random questions... Think of it from a purely objective business point of view: Profit margin for a low value CD sold through ebay after all expenses will be something ridiculously low, like think .20 Cents... The time to answer a question on the item, assuming that an outfit of this size has employees (which I am), will outweigh the potential profit. (Note POTENTIAL, not even guaranteed). If this outfit is paying their employees $10 an hour, actual cost to the employer is roughly 40% higher, depending on the state. Thus, that employee is costing the outfit roughly $14 an hour. Now lets say it takes the employee 2 minutes to just type back an answer to a very simple question. (a very conservative amount of time, IMO) The employee that costs the outfit $14 an hour is costing them roughly 23.3 Cents a minute. Therefore, that simple question and response, for a potential payout of .20 cents, would cost the firm 46.6 cents... Can you perhaps understand why a firm would choose to not accept questions? That's enough early morning math for me! |
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Replies: 14 / Views: 2,926 |
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Posted 04/25/2015 09:43 am
