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Ebay Seller Can Cancel And Refund Without Buyer Permission.

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edweather's Avatar
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 Posted 04/21/2015  1:34 pm Show Profile   Bookmark this topic Add edweather to your friends list Get a Link to this Message Number of Subscribers
In my case this was a good thing as buyer. I and the seller were trying to amend a BIN order for some plants, I already paid for part of the order, and the ebay system was working against us. So I got a message from ebay stating that the buyer had cancelled my order and refunded my money and that I didn't have to do anything else. I got a separate message from the seller to 'just reorder the item with the correct amount.' So it worked out fine for both of us. I was just a bit surprised that a seller could do that. Can a seller do that for auctions too? I sell a little bit on ebay but didn't know a seller could just cancel and refund with the click of a mouse, without buyer even knowing or having anything to say about. Sounds like it could be a very good thing with some of the buyers we have seen lately.
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BH1964's Avatar
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10982 Posts
 Posted 04/21/2015  2:19 pm  Show Profile   Check BH1964's eBay Listings Bookmark this reply Add BH1964 to your friends list Get a Link to this Reply
Yep, the seller and cancel and refund. It really needs to be that way in some instances where an item is lost or previously sold.
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buddy16cat's Avatar
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 Posted 04/21/2015  5:52 pm  Show Profile   Bookmark this reply Add buddy16cat to your friends list Get a Link to this Reply
Yeh, mistakes happen it just depends on how you handle them. I recently sent a buyer an 1884 V nickel instead of an 1887 I still had that he bought. I asked if he could send it back and I would pay for the shipping but he said not to worry about it. He sent it back and I sent the right coin right away.
Edited by buddy16cat
04/21/2015 5:53 pm
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SsuperDdave's Avatar
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 Posted 04/21/2015  6:28 pm  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply
I just did that a week ago when the buyer discovered, after he paid, that he had the wrong Confirmed Paypal address (wrong by the width of the Pacific Ocean). Yes, he knew it was coming, but had no say in whether or not I did it. He fixed it, and it was the sale which motivated my previous thread here about guaranteeing a specific buyer get the sale.
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edweather's Avatar
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 Posted 04/21/2015  7:16 pm  Show Profile   Bookmark this reply Add edweather to your friends list Get a Link to this Reply
It's all very interesting. My concern, which I should have stated more clearly, is if you win an auction and pay immediately, and the seller isn't happy with the final bid, can they just cancel the purchase and refund your money, and just give some lame excuse? This has never happened to me, but it was one of the first things I thought of.
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xshift's Avatar
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 Posted 04/21/2015  8:36 pm  Show Profile   Bookmark this reply Add xshift to your friends list Get a Link to this Reply
Yes, they can.. and many do.
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BH1964's Avatar
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10982 Posts
 Posted 04/22/2015  3:02 pm  Show Profile   Check BH1964's eBay Listings Bookmark this reply Add BH1964 to your friends list Get a Link to this Reply

Quote:
Yes, they can.. and many do.


Some do, that's for sure. Many? I don't know. I've never had it happen to me in 10 years and nearly 1000 transactions but I've been lucky and do some due diligence before bidding too.
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buddy16cat's Avatar
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 Posted 04/22/2015  3:22 pm  Show Profile   Bookmark this reply Add buddy16cat to your friends list Get a Link to this Reply

Quote:
It's all very interesting. My concern, which I should have stated more clearly, is if you win an auction and pay immediately, and the seller isn't happy with the final bid, can they just cancel the purchase and refund your money, and just give some lame excuse? This has never happened to me, but it was one of the first things I thought of.


I suspected someone of doing just that. I did not receive these Mercury dimes and it appeared to me that they never even sent them since they went for a low amount. Of course I left them neutral feedback stating my suspicions. That is why according to ebay, cancelling a bid because a seller left negative feedback is not using cancellations as they were intended.
Edited by buddy16cat
04/22/2015 3:27 pm
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jdmern's Avatar
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 Posted 04/22/2015  3:43 pm  Show Profile   Bookmark this reply Add jdmern to your friends list Get a Link to this Reply

Quote:
It's all very interesting. My concern, which I should have stated more clearly, is if you win an auction and pay immediately, and the seller isn't happy with the final bid, can they just cancel the purchase and refund your money, and just give some lame excuse? This has never happened to me, but it was one of the first things I thought of.


A seller CAN do that, but is taking an enormous risk, as then the buyer can leave them negative or neutral feedback

To most people who treat selling like a legitimate business rather than a hobby, the loss of a few dollars in an item selling for below market value is a far better option than a nasty negative which could cost the seller HUNDREDS of dollars in lost revenue

Which brings me to my next point...


Quote:
I suspected someone of doing just that. I did not receive these Mercury dimes and it appeared to me that they never even sent them since they went for a low amount. Of course I left them neutral feedback stating my suspicions.


IMO, the idea of leaving neutral or negative based on 'suspicions' of wrongdoing is setting a very dangerous precedent... With ebay tilted so far in the favor of the unscrupulous buyer, the (seemingly growing) idea of leaving negative or neutrals based off of 'suspicion' or sour grapes certainly makes it tougher on the seller trying to do things the right way... IMO, dinging sellers for minor missteps simply makes the impact of a justified negative for a con artist selling fake coins or bait and switching, far less...
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buddy16cat's Avatar
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 Posted 04/22/2015  4:46 pm  Show Profile   Bookmark this reply Add buddy16cat to your friends list Get a Link to this Reply
You know what I am not going to debate you with this. The situation was highly peculiar and the seller seemed not so enthusiastic in sending the coins. It took a while before they marked it as shipped and then they never even came. I wrote on the neutral feedback I suspect they were never shipped and that is my right. You are not the feedback police and can dictate what feedback is warranted and when. There are plenty of lies someone can come up with to not send coins that went for two low of an amount.
Edited by buddy16cat
04/22/2015 4:48 pm
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jdmern's Avatar
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1949 Posts
 Posted 04/22/2015  4:51 pm  Show Profile   Bookmark this reply Add jdmern to your friends list Get a Link to this Reply

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I wrote on the neutral feedback I suspect they were never shipped and that is my right. You are not the feedback police and can dictate what feedback is warranted and when.


Did not mean to touch a nerve, simply stating my opinion.

You are certainly well within your right to leave any sort of feedback, justified or not, for any ebay seller, as is any other ebay buyer...

I will certainly bow out of this conversation if I am out of line...
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edweather's Avatar
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 Posted 04/22/2015  7:45 pm  Show Profile   Bookmark this reply Add edweather to your friends list Get a Link to this Reply

Quote:
A seller CAN do that, but is taking an enormous risk, as then the buyer can leave them negative or neutral feedback


Good point, probably why it doesn't happen very often.
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jimbucks's Avatar
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4692 Posts
 Posted 04/22/2015  7:50 pm  Show Profile   Bookmark this reply Add jimbucks to your friends list Get a Link to this Reply
Major coin auction houses can do the same thing too. Years ago I was the winner in a coin auction at a major coin auction house (that shall remain nameless). I got a killer deal in a live bid and was confirmed the winner only to be contacted the next day that the consigner had withdrawn the coin, and my bid would not be honored.

So it's not just ebay.
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BH1964's Avatar
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10982 Posts
 Posted 04/22/2015  9:36 pm  Show Profile   Check BH1964's eBay Listings Bookmark this reply Add BH1964 to your friends list Get a Link to this Reply

Quote:
So it's not just ebay.


You ain't kiddin'. One (former) coin auction outfit set their own hidden reserves and bid up their auctions incrementally over the duration of the auctions. Currently there's a major auction house that "buys" coins in their own auctions if the price doesn't get to where they want it. Caveat Emptor.
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xshift's Avatar
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2669 Posts
 Posted 04/23/2015  5:08 pm  Show Profile   Bookmark this reply Add xshift to your friends list Get a Link to this Reply

Quote:

Quote:
Yes, they can.. and many do.

Some do, that's for sure. Many? I don't know. I've never had it happen to me in 10 years and nearly 1000 transactions but I've been lucky and do some due diligence before bidding too.

I was basing my statement of "many" on the numerous complaints I've seen on here from buyers who had a good deal cancelled out from under them, and the suspicion was because the auction went for too low an amount. Sometimes the seller says it was sold elsewhere, or they lost it; it was put up by accident, or what-have-you. Sometimes it's even automagically "found" a few weeks later because it's back up for auction from the same seller.

Personally, I've never had it done to me, either..(at least not that I can recall at the moment, my memory is pretty shot) but the auctions I win are usually around normal going rate.
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xshift's Avatar
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2669 Posts
 Posted 04/23/2015  5:11 pm  Show Profile   Bookmark this reply Add xshift to your friends list Get a Link to this Reply
Meant to add - I've actually had to do this before. Twice I've misplaced a coin.. when I went to package them up after auction end I couldn't find them anywhere. Both times I apologized profusely and refunded the buyers, and when I found them I sent them to them anyway because of how bad I felt!
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