Changes To The Royal Canadian Mint Masters Club Program Starting 2016 July

Looks like I have a lot of catching up to do!! I took a break mid mar, I started home renos and the past month I have been out in my rock gardens. I felt I needed a break from collecting. I let my MC membership laspse. It doesn't take much to restore it if I so choose at the silver level.

i did watch the Canada day coin show with Steven. I picked up some coins I wanted at bargain prices, plus a 201 fractional set I wanted. Also a 5 oz cube coin from austrilia mintage 500. I wanted it for the artwork. Nice thing no shipping fees. These purchases would of made me instant MC.

i was amazed at the deep discounts the coin packages were going for. I agree as always with what Wildflower has to say. Especially about having to spend min $1k to get great customer service & bonuses. To me the primise is all wrong. Especially when there are better rewards through some dealers. The MC program still needs more revamping to make it enticing and competative with other offered programs.

Wildflower, you are fun and on point as always. I did enjoy the Bromberg presentations, those studio lights make the coins look so good. I figured my home & yard needed some love for a change. Plus I almost have full movement back, so ive been busy redoing my rock gardens.

Coins now are more of a winter pursuit, when I am indoors, plus I have a few thousand from all my different collections. Storage is becoming a problem. A friend silver was climbing. So I thought better see whats happening forum wise.

This is unacceptable.
The Mint publishes the "perks" right before the MC period, while people spent a money to gain the status, assuming that all valid as per previous year.

Well, they changed the free box to rebates program. It is absolutely unfair for MC who wants a box and not discount on future purchases.

My profile page has not been updated since the end of December. I phoned my rep and he informed me that on his end it's up to date and there is not much that he can do, if I want to know updated information on my account I have to call him, which is ridiculous. The RCM is starting to look like an amateur operation not fulfilling their promises and giving their loyal customers the run around. I refuse to order anything until the profile information is up to date and if my rep questions me about my lack of orders I will tell him that until they fix their internal problems there will be no orders, more money in my pocket.

It is very confusing. I had a look at my credit card info with when RCM billed me and compared it to the graph in my RCM profile. The RCM is only showing about a third of what has been billed after July 1. If the RCM is going to give a percentage back on every eligible RCM Product purchase to Platinum and higher MC, they really should look at getting those numbers right.

Online records that are not always accurate nor up to date, plus reps who do not rely on them indicates that RCM still tracks account expendures manually by spreadsheet and at some point a data entry clerk inputs the $amount into the online system. Human error results in incorrect tracking results. If so, the number-crunchers should be retrained to become customer service reps supported by current technology to enable RCM to get up to par with the 21st century.

A company blaming the computer for some sort of mysterious glitch is about as old school as blaming the postman for a cheque that never seems to be arrive in the mail.....

Im not sure what is going on with the Mints computers?
I've received three emails stating that my credit card information is incorrect and my order will be cancelled.
The coin they are trying to bill me for was one I received 5YEARS !!! ago?