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 Replies: 5 / Views: 1,737 |
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Forum Dad
 United States
24170 Posts |
02/28/08Backpedaling Phase 1quote:
We've begun providing credit for repeat Feedback for transactions ending on or after Tuesday, February 19th.
Translation: We know we weren't supposed to do this until May, but we better hurry up and give the sellers something positive because sellers are leaving already and the ones that haven't left are not calming down yet like they usually have done by now when we announce silliness. Backpedaling Phase 2quote:
What's more - coming in May, we will provide credit for ALL repeat transactions that occurred between 1996 and February 2008.
Translation: Since we're beginning to realize that sellers are being left wide open to extortion and fraud when the new feedback system is rolled out, we're going to give them a huge pad to start off with now. We realize now that sellers weren't stupid enough to believe our "new lowered listing fee" crap, but we feel they are too stupid to see through this elaborate smokescreen. Stay tuned, there will be plenty more backpedaling before they come to their senses.
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Pillar of the Community
United States
2602 Posts |
I'm not convinced ebay WILL come to their senses. And that means sellers will go to other auction web sites with their business. I think Feedback must be initially anonymous on both sides. Once both sides have given their feedback, it can be released only if both sides are positive. If one side leaves neutral or neg, there should be an arbitration system to deal with that and the feedback would not be released publically until arbitration is through. The arbiter's decision would be final as to whether the neutral or neg is justified and whether the other side can change their feedback. For example, I can see a seller leaving a positive, but buyer being neutral or negative because they didn't read the auction and think they didn't get what was described, then seller can change theirs to neutral or negative citing buyer didn't read the auction as the reason. Or arbiter can say buyer is wrong, must change to positive. The other thing I thought of is mult-tiered feedback for a transaction, since there are multiple aspects to a transaction. There is buyer paying, seller describing item correctly, seller shipping item, buyer receiving item, etc. Maybe each part of transaction should be rated, so it is clearer what the buyer and seller liked or didn't like about the transaction. Just a few ideas that should be considered and tweaked with input from others. As for the listing fees being lower, that may be the case for some auctions, but I ran a featured plus listing several months ago that did not sell and listing fees were about $25. I re-ran the auction recently and it was $31 in listing fees. |
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Pillar of the Community
United States
1984 Posts |
I don't think ebay will backpedal all the way. What's likely to happen is the same thing that happens on Amazon. No volume seller will be able to maintain a perfect score, and buyers will adjust their expectations. On Amazon, I consider 96% pretty darn good, but on ebay I would look long and hard before buying from a seller with a 96% rating. Some sellers will leave and some won't. I'm not saying I agree with the rule (I don't); just that people will adjust. If you look at the future implications for powersellers especially, I think you can see that ebay has set up their new fee structure in anticipation of the eventual adjustment of all seller ratings downward. I think we as sellers can take only small comfort in the fact that someday buyers will come to understand that the new rules have nothing to do with buyer satsifaction and are all about profit maximization for ebay. |
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Valued Member
United States
144 Posts |
I don't think anything requiring frequent arbitration would be useful. The fees would just go up more to pay for all that arbitration.
I think all the worry about getting negatives is overblown. Anybody selling to hundreds or thousands of random people are going to sell to a certain percentage of flakes. A powerseller should have enough of a statistical sample of buyers to make any system were negatives can be freely given work well. Like halfa says, everyone will adjust their expectations. Even if average scores go down to 90%, a worse seller will still eventually end up with a lower score than a better seller, on average.
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Forum Dad
 United States
24170 Posts |
quote:
I think all the worry about getting negatives is overblown. Anybody selling to hundreds or thousands of random people are going to sell to a certain percentage of flakes.
It's not the flakes that will be the issue, you're absolutely right about them, everyone sees them. (Where's my PAIR of pants, you only sent one?) It's the scammers. Scammers hit the bigger sellers first because they have the most to lose. Trust me, I've sold on ID's of all different levels and the more you sell, the higher percentage of scum (not flakes) you attract. |
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Forum Dad
United States
24170 Posts |
03/20/08Backpedaling Phase 3quote:
While threatening to use negative Feedback to force an unfair deal is both extremely rare and grounds for permanent buyer suspension, we recognize it has happened in the past and will be tried in the future. If you experience this sort of behavior, please report this to ebay by using Contact Us from this page.
When we identify a pattern of abuse, or the evidence is clear from your report, we will remove the negative or neutral feedback — retroactively. But, we can't identify those patterns without your help and reporting. This is a call to action for every seller.
Translation: Since we now 100% realize that sellers are being left wide open to extortion and fraud when the new feedback system is rolled out, we're going to give you a form to report this abuse. We'll decide when the dust settles a little more if we're actually going to act on these reports. But this should make our dopier sellers happy for now. Backpedaling Phase 4quote:
We have listened to your thoughts on Unpaid Item (UPI) reports and our decision to remove negative or neutral Feedback from a buyer who fails to respond to a UPI. And what has become clear from our conversations is that we need to build in more flexibility for what happens when a buyer responds to a UPI report. What we have determined is that if the buyer does not specifically call out poor seller performance, item condition or transaction problems during the UPI process, ebay will remove the seller's negative or neutral feedback — retroactively.
Translation: We just now realized that a buyer that doesn't pay (or your competition) can neg you and there's nothing you can do about it. So we've made this provision to help you. Of course, while announcing it to you, we've also announced it to all the scammers. So now they know all they have to do is lie and say the "item wasn't as described" during the UPI process..... even though they stiffed you or want to put you out of business.
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Replies: 5 / Views: 1,737 |
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Posted 02/29/2008 11:11 am
