Avoid Exactchange Software Like The Plague

I am an ExactChange casualty. I paid the $80 for this software and started using it. I soon found it is very thin on features. I simply wanted to generate a report of all coins in my collection with pictures, which is such an obvious report it must exist, but I can't find it. So I tried to sign up for their support forum. I signed up with my gmail address. But it said I was banned from using their forum because I use gmail. So I tried my work email but you don't get a second change, once you try with gmail it won't let you register, period. So I write them an email. They asked for my username so I told them I used the gmail address I'm writing from and I also used my work email which I gave. I also asked my question about reports.

I get a response from some "Wild Man" and he asks for my username so he can fix it and he then gives me a wrong answer to my question about reports.

So I write back and I reitterate my username is my gmail address and I clarify that his answer to my question about reports is wrong and to please give me the right answer.

Then I get no response. A few days later I write back saying I'm disgrunted for being ignored, and I'm now using CoinManage which is 1000 times better than ExactChange and half the price.

Wild Man writes back saying he ignored me because I didn't give him my username. I wrote back reminding him that I gave it to him TWICE and furthermore he didn't need my username to answer my question about reports. The mature response would be for him to apologize and make it right. Instead back to being ignored. In his last message he told me that their customer service is second to none. I guess he meant there's nobody worse.

Based on this experience I STRONGLY recommend do not use this software, which looks and feels extremely amateurish. CoinManage is fantastic in comparison and half the price.