Absolutely Livid.... With The The Mint

I made an order for 2x 2016 Baby Coin sets almost a month ago with the a $10 off coupon. I received them almost a month ago as well.

I got letters from the Mint recently that they were not able to charge my credit card and that payment needed to be made, both via email and lettermail.

How does this happen? How does a supposedly large corporation like the Royal Canadian Mint make a mistake like this and ship out items to people without even confirming payment was made? This was obviously a poor payment processing system.

1) I called them and told them I wanted to pay for my order as I've been receiving these letters from them. Because the account was in my sister's name, they said they would need to speak to her and not me. Are these people dumb? I have spent 20 minutes on the line waiting for an agent. I am not ordering any coins, I am simply calling them to GIVE THEM CASH for a mistake on their part and they are telling me they won't speak to me? Obviously I was not happy at all.

2) The amount they were quoting I owed was the full amount with no coupon. They said their screen doesn't show any coupons and that the full amount was owed. heck no I was not going to pay the full amount; I was going to pay the amount I contractually agreed to when I bought the coins. I told them my mint.ca Account Overview interface clearly showed "Discount -10.00" How does their CSR interface and a customer's interface show different amounts? What kind of shoddy computer system are they running? They said they required proof so it's basically insinuated they don't trust me. He would not give me the discount unless I sent him a copy of my email order confirmation. Luckily, I still had it saved. What if I had not saved it?

3) Email proof was not enough. He demanded that I produce the coupon code. He repeated asked for the code, not to enter into the computer to process the sale but to "check and confirm that it was valid for my order". I repeatedly told him that I wouldn't remember a random coupon code from a month ago. And regardless if it was valid or not, the system accepted the code and a contract was rendered.

Regardless, I was one of the Royal Canadian Mint's big spenders with over $5000 a year in coin sales from them (as I am a VIP at Canadian Coin & Currency). Not to be confused, I have received excellent service at Canadian Coin & Currency store and http://www.cdncoin.com. But the Royal Canadian Mint employee I dealt with was as dumb as a rock.

I was excited over the 2017 releases for the Sequecentennial and I was definitely planning to purchase the entire 5oz 1967-2017 coin set. I'm no longer buying anything from them with the slump in coin popularity and being treated like dirt over what amounted to "$30" and making it seem like I wanted to scam $10 from their dumpy organization. Idiots. Especially CSR levesquejc@mint.ca