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 Replies: 16 / Views: 4,166 |
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Pillar of the Community
United States
4870 Posts |
It's really irritating when ebay sellers don't respond to your queries about a product they are selling. I'm to the point where I just go elsewhere until somebody does take the time to respond...ugh! |
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Pillar of the Community
Canada
3733 Posts |
i always respond, to questions, from potential buyers.. I figure that's where great customer service begins..i can't speak for other sellers. but I have had a few who haven't answered my questions either..i do the same I move on..
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Pillar of the Community
United States
4085 Posts |
You no respond, me no buy. Bad service before the sale equals bad service after the sale, so I just stay away.
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Valued Member
United States
467 Posts |
I agree-- answer questions as quickly as possible.
Even when I am working, with the phone app, I can take the time to answer a question that comes-- usually within an hour or so of it getting there (except when I'm in those really long meetings that make you want to fall asleep and never end). Then maybe 2 hours.
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Valued Member
United States
408 Posts |
Being a buyer, when a seller does not respond to my questions, it sets off a red flag. If it is an auction that is about to end in two hours, I understand, but, if it is a buy it now product or an auction that still has days left, there is no excuse not to respond to a customer's questions.
Bad service = no sale. I'll take my money elsewhere.
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Pillar of the Community
United States
2403 Posts |
I have run into this several times. I just pass on the item if ignored.
There has been a couple of times that I got a response AFTER the auction has ended. Usually this is because the item didn't sell the first time and they just want to draw attention to it. I still pass on these as well.
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Pillar of the Community
United States
7375 Posts |
Yeah, most sellers are pretty good about answering questions. No answer, no purchase!
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Pillar of the Community
United States
1699 Posts |
While I don't think ignoring buyer questions is good practice, I can see why they might.
Sellers with such large scale may simply make the business decision not to answer buyer questions because it takes too much of their time. I don't sell much, but even I get behind in answering questions at times. I couldn't even imagine all the questions I'd get if I was selling 5,000 or more items!
Edited by ErrorCoins222
10/28/2016 6:46 pm
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Moderator
 United States
54283 Posts |
My opinion: If you are selling so many items that you can't answer questions, then you are selling too many items at once.
Show your financial support of the Coin Community Family (click here)See my topic on Mexican Numismatic Medals (click here) |
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Forum Dad
United States
24175 Posts |
When we were selling heavy on ebay we got so tired of questions that were answered clearly in the description that we added a line to the description of all our listings.... "If you ask a question that is clearly covered here in the description you will likely not get a response" and we stood by it. It was getting getting absolutely ridiculous. |
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Pillar of the Community
 United States
1949 Posts |
Quote:
My opinion: If you are selling so many items that you can't answer questions, then you are selling too many items at once. I have a bit over 7,000 items listed right now. I get at least 50 questions a day... I try to be as good as I can by responding to all of them, but sometimes I do overlook a question or two... I am on east coast time, and I have many buyers quite literally halfway around the world. I had a guy once send a question, then over the course of the next few hours, send increasing hostile messages berating me for not responding. These messages were all sent from between 1 AM and 6 AM EST! |
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Moderator
United States
54283 Posts |
I am not trying to defend irrational or hostile questioners. The original poster complained of a question/query not being answered - the time of day when it was sent was not mentioned, the question/query was not quoted (so a judgement about ridiculousness or hostility couldn't be made), the number of times it was sent was not mentioned. I assumed it was a legitimate question, sent in a cordial manner at a reasonable time of day. But, taking into account the reactions posted here, I will modify my previous statement: My opinion: If you are selling so many items that you can't answer questions (that have not already been answered in the listing, that are not hostile or rude, that are not duplicates sent by the same person, and that are not received when you are sleeping), then you are selling too many items at once.  Show your financial support of the Coin Community Family (click here)See my topic on Mexican Numismatic Medals (click here) |
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Pillar of the Community
United States
666 Posts |
Quote:
You no respond, me no buy. Nicely said. ;o) Here's an example: I asked the seller of the coin below a couple of questions, which he did not answer (no reply). Here were my questions: Quote:1) What does "original sealed bank roll" mean? For example, I could buy paper bank rolls, put fifty pennies in one, seal it, and then it becomes a "sealed bank roll". I am not saying that's what you did, I just do not understand what the term means, especially the word 'original'. Would you elucidate? 2) You state, "The Coin pictured is an actual picture of a coin you will receive." I assume that means that the coin pictured is not the coin I would receive, is that correct? 3) Are these reprocessed 1943 Lincoln steel cents? Please see this ebay Buying Guide for more information: Reprocessed 1943 Steel Lincoln Cents Here is the listing on ebay and the "actual picture" of 'a' coin in "GEM" condition from an "original sealed bank roll", which you would receive if you want to give this guy your hard-earned $10: 1943 P LINCOLN WHEAT, STEEL PENNY, GEM QUALITY FROM ORIGINAL SEALED BANK ROLL This listing is also a great example of how devious ebay sellers carefully craft misleading listings that ebay deems legitimate. ~ Mark Edited by dd27
10/29/2016 10:47 am
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Pillar of the Community
United States
6370 Posts |
I saw a lot of silver dimes on ebay, one of which was a worn 1916 mercury. No reverse picture. The seller was a low-feedback, low-volume seller. I asked for a picture of the reverses of the coins. No reply. I ask again. No reply. I didn't bid, so I don't know what the mintmark was on the 1916. |
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Pillar of the Community
Australia
7096 Posts |
I actually enjoy answering the questions asked by potential bidders, Especially if they are newbie collectors that I can enlighten about any of the terminology used in the listing or questions about the coin up for auction. I know it irritates Me if I don't get an answer to any of my queries from time to time So I like to treat others as I would expect to be treated myself, Just common curtesy really  |
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Moderator
United States
54283 Posts |
RE: the 1943 cent...
287 sold
So a lot of people believe the seller. At least 6 buyers bought 10 at one time. Some paid as little as $4.99.
Show your financial support of the Coin Community Family (click here)See my topic on Mexican Numismatic Medals (click here) |
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Replies: 16 / Views: 4,166 |
Posted 10/27/2016 7:54 pm
